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Classroom Customer service courses

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  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Customer Service – Course Overview This one-day Customer Service training course is designed to help organisations and individuals deliver consistently high standards of customer service in line with modern customer expectations. The course focuses on creating positive customer e …
    £390

  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Customer Service – Course Overview This one-day Customer Service training course is designed to help organisations and individuals deliver consistently high standards of customer service in line with modern customer expectations. The course focuses on creating positive customer e …
    £390

  • Highfield Level 2 Award in Customer Service

    ENVESCA LTD
    Classroom Based One Day Course
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Certificate(s) included
    The Highfield Level 2 Award in Customer Service is a comprehensive course designed to enhance skills in customer service, communication, and handling complaints, tailored for individuals starting or advancing their careers in customer-facing roles. The course covers key aspects o …
    £144

  • Level 2 Award in Customer Service (RQF)

    The UK Training
    This course is only available for group bookings of 6 or more either at our centre or at your premises.
    • Classroom
    • 1 day · Part-time
    • Regulated qualification
    • Exam(s) included
    • Tutor support
    This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet custome …
    £384

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    Save 34%
    £387 £595

  • Service-Focused Selling

    Hamilton Mercer
    • Classroom
    • Full-time
    Every customer interaction is an opportunity to sell oneself through exceptional service while promoting products or services. Hamilton Mercer’s Service Methodologies™ equip professionals with service-focused sales techniques that create genuine value in every interaction.
    Save 34%
    £387 £595

  • Conversations with Vulnerable Customers

    Hamilton Mercer
    • Classroom
    • Full-time
    With nearly half of all UK adults exhibiting one or more characteristics of vulnerability, representatives must skilfully navigate conversations with customers facing financial, emotional, health, or other challenges. Hamilton Mercer’s Service Methodologiesâ„¢ equip representatives …
    Save 34%
    £387 £595

  • Effective Communication Skills

    Powercall Global Training
    Learn how to build trust and instant rapport with effective communication skills
    • Classroom
    • 4 hours · Part-time
    • Certificate(s) included
    • Tutor support
    In any role centred around sales, customer service or generating leads, effective communication skills are rightly considered to be the most important element a person requires in order to be successful. Time and time again, excellent communication skills are a leading factor in …
    £420

  • Professional Receptionist

    Hamilton Mercer
    • 40 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture. Hamilton Mercer’s Methodologiesâ„¢ enable receptionists to make a positive and welcoming impression while effectively managi …
    Save 34%
    £387 £595

  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    Save 34%
    £387 £595

  • Expectation Management Skills

    Hamilton Mercer
    • Classroom
    • Full-time
    Poor expectation management is a major contributor to workplace stress, customer dissatisfaction, and reduced productivity. Hamilton Mercer’s Service Methodologiesâ„¢ provide professionals with proven strategies to proactively manage customer expectations while building confidence …
    Save 34%
    £387 £595

  • Professional Live Chat Conversations

    Hamilton Mercer
    • Classroom
    • Full-time
    Live chat is the fastest-growing support channel and the most popular form of communication. Hamilton Mercer’s Service Methodologiesâ„¢ equip professionals with the skills to handle live chat interactions effectively, ensuring customer satisfaction, brand consistency, and operation …
    Save 34%
    £387 £595

  • Effective Complaint Handling

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologiesâ„¢ empower individuals to take ownership of complaints, adjust communication s …
    Save 34%
    £387 £595

  • Professional Telephone Skills - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    How individuals conduct themselves on the telephone reflects an organisation’s professionalism. Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
    Save 34%
    £387 £595

  • Professional & Persuasive Email Writing - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There is a significant difference between a quickly typed email and a thoughtfully composed message that elicits the desired response from recipients. Hamilton Mercer’s Service Methodologiesâ„¢ assist individuals in crafting well-structured emails that are visually appealing and, m …
    Save 34%
    £387 £595

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    Save 34%
    £387 £595

  • Managing Aggressive People

    Hamilton Mercer
    • Classroom
    • Full-time
    According to anger management statistics, 64% of people believe society is becoming angrier, expressing growing concern about rising anger levels in communities. Dealing with aggressive individuals in the workplace can be stressful and even dangerous.
    Save 34%
    £387 £595

  • Building Emotional Resilience

    Hamilton Mercer
    • Classroom
    • Full-time
    We live in a ‘VUCA’ world – one filled with Volatility, Uncertainty, Complexity, and Ambiguity. In such an environment, emotional resilience is essential for boosting both personal well-being and professional success. Hamilton Mercer’s Service Methodologiesâ„¢ provide people with p …
    Save 34%
    £387 £595

  • Effective Delegation Skills

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    One person can only accomplish so much. To achieve more and provide opportunities for others to grow their skills, it's essential to delegate effectively. Hamilton Mercer’s Delegation Methodologiesâ„¢ enable individuals to boost productivity, enhance efficiency, develop team member …
    Save 34%
    £387 £595

  • Sales Account Management. CPD certified.

    Cubs Privé
    Classroom based course with an experienced practitioner
    • Classroom
    • 3 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Trending
    Have you ever wondered how to improve your customer account management and client relationships? Do you ever find yourself questioning whether the actions you take today are truly the right ones? In this course, you will get tips and techniques to handle those difficult customer …
    £300

  • Essential Sales Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • 46 enquiries
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Sales Training – Course Overview This intensive one-day Sales Training course is designed to help delegates improve their selling skills, increase sales conversion rates and build stronger, long-term customer relationships. It provides a clear understanding of the full sales proc …
    £390

  • Highfield Level 2 Award for Door Supervisors - LUTON ONLY!

    Skillspad
    Classroom based course with study materials, tutor support and final exam included + Free Re-sits
    • 13 enquiries
    • Classroom
    • 6 days · Full-time
    • Regulated qualification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    ***PLEASE NOTE THIS COURSE IS LUTON ONLY*** DISCLAIMER: COURSE LOCATION AND ENQUIRY Thank you for your interest in our courses. Please be aware that all our courses exclusively take place ONLY at LUTON. We appreciate your enthusiasm to participate in our courses however, it is cr …
    Save 25%
    £300 £400

  • Lean Six Sigma Black Belt Services (In-person)

    The Lean Six Sigma Company
    In-person course | Experienced Master Black Belt instructor | Learning materials, exam & project coaching included.
    • Classroom
    • 8 days · Full-time
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    The Lean Six Sigma Black Belt course is an advanced professional programme designed to equip individuals with the skills to lead complex improvement initiatives in service-based environments such as finance, healthcare, logistics, and other business functions. The course focuse …
    £3,900

  • Telesales Course - Sales

    ATA (Asset Training Academy) LTD
    Classroom & Online Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Telesales Course - Overview This 1 day ‘Telesales’ course is aimed to help attendees who are responsible for contacting potential new customers / or receiving calls, and closing the sale. This Telesales course will help you to understand the importance of establishing rapport qui …
    £390

  • Essential Selling Skills

    Powercall Global Training
    Interactive trainer-led classroom based Selling Skills Workshop, with activities.
    • Classroom
    • 7 hours · Part-time
    • Certificate(s) included
    • Tutor support
    Our selling skills course equips attendees with the key techniques to open their sales interactions with maximum impact, to accelerate the building of trust and rapport with prospects, to establish clear value and to secure commitment in the most effective fashion. Attendees will …
    £598.80

  • Medical Receptionist Skills - One Day Course

    Hamilton Mercer
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    Medical receptionists serve as the frontline representatives of GP practices, private clinics, or hospitals, carrying the crucial responsibility of delivering a patient-centred service. Hamilton Mercer’s Methodologiesâ„¢ equip medical receptionists with the skills to create a warm, …
    £595
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, Writing and Delegation. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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