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Professional Email Writing - One Day Course

Hamilton Mercer


£495 inc VAT
Study method
1 day · Full-time
No formal qualification
6 CPD hours / points
  • CPD Certification - Free

3 students enquired about this course

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Location & dates

Start date
End date

End date: 18/09/2024

Additional info: 9.15am - 4.30pm

20 Mercer Street
Covent Garden
United Kingdom

End date: 26/11/2024

Additional info: 9.15am - 4.30pm

20 Mercer Street
Covent Garden
United Kingdom


There’s a world of difference between a hastily typed email and a carefully crafted message that gets the right response from recipients.

Hamilton Mercer’s Service Methodologies™ help people to craft persuasive communications that don’t solely rely on ‘! High Importance’ flagging to encourage recipients to take action.


CPD Certification

Hard copy certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.


6 CPD hours / points
Accredited by The CPD Standards Office


By attending this Professional Email Writing course you will learn the following skills:

Persuasive Writing Skills

  • Select the communication channel that best suits the type of interaction.
  • Create well-structured emails that hold the attention of recipients.
  • Minimise follow-up emails by providing easy-to-follow sequences for recipients.
  • Persuade people to take action – especially when they’re not obligated to.

Structuring Written Communications

  • Set the correct tone and level of formality to get recipients on side from the word go.
  • Motivate recipients to take action, especially when they’re not obligated to.
  • Overcome ‘Writers Block’ by using a proven three-step structure for creating persuasive written communications.
  • End the Email on a ‘High Note’, suggesting goodwill and professionalism.

Gaining the Attention of Recipients

  • Make emails truly stand-out by creating informative subject lines.
  • Inspire others to up their game by editing subject lines to match the email body.
  • Provide recipients with clear instructions on what they’re expected to do.

Attention to Detail / Inbox Management

  • Ensure communications are of a professional standard and accurate.
  • Prevent distractions and maintain focus on high-value tasks.
  • Manage the expectations of others and reduce the pressure to respond immediately.

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on the day of training

Who is this course for?

Suitable for people at all levels interacting with customers, suppliers and colleagues via email.


Learners do not require any prior qualifications to enrol on this Professional Email Writing Course.

Questions and answers


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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.