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How to become a Call Centre Advisor

Call Centre Advisor

Career progression and salary expectations for a Call Centre Advisor

1

Call Centre Advisor

| Up to £20,000
2

Team Leader

| Up to £24,000
3

Sales Manager

| Up to £40,000

The role of a Call Centre Advisor

Ready to take up the call of duty? You should be a Call Centre Advisor...As a Call Centre Advisor (also known as a Call Centre Operator) you will be working in the customer service industry, handling customer enquiries usually via telephone and email. You will usually be working within a team, and will be contacting a diverse range of people across many different locations.Depending on the sector in which you work, typical duties may include:
  • Dealing with customer orders, credit and debit card payments, enquiries and complaints
  • Advising about products and services, telesales and market research
  • Supporting customers with technical issues
  • Providing advice to callers such as legal information or help with careers.
  • Answering any other queries or concerns the customer may have
To be successful you must have excellent customer service skills, as most of your work will involve interacting with the customer. You will also need to be competent with the various tools you’ll be using when caring for the customer, such as email and telephone.Patience will also be a virtue in this postion, especially for those working within customer service or technical support.Other skills may include:
    • A clear and friendly voice, and professional telephone manner
    • Excellent teamworking skills
    • The ability to work quickly and under pressure
    • A positive attitude
    • Self-motivation, and the ability to work unsupervised
"The best thing about my job is that you're constantly busy, which is great if you're one of those people who gets bored easily. The work of a Call Centre Advisor is never dull. Customers are always calling in and there’s a challenge to deal with all the time. So if you’re a people person who knows how to face problems creatively (not to mention someone who spends a lot of their time on the phone), this is the job for you."

Get qualified as a Call Centre Advisor

You won’t need any formal qualifications. Employers usually look for a personable individual with confidence and good telephone manner, and there are plenty of options available if you feel you need to brush up your customer service skills.

Recommended Call Centre Advisor courses

  • Customer Service Advisor with Problem Solving Skills Diploma - CPD Certified

    Empower UK Employment Training
    Level 3 Diploma | 100% Pass Rate | Assignment Included in Course Price | Free Certificate | Lifetime Course Access
    • 16 students
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    ...£22,000 Approx. Customer Service Advisor: Yearly Salary - £22,922 Approx. Call Centre Operations Manager: Yearly Salary - £40,000 Approx. More Benefits: Assignment on Customer Service Free Digital Reed Certificate on Customer Service Advisor with Problem Solving Skills Diploma …
    Save 19%
    £12 £14.99

  • Bookkeeping Transactions and Controls Part 1

    Pitman Training Centre Brighton
    Distance Learning or In-Centre options - In-Centre Restrictions apply
    • Online
    • Self-paced
    ...town centre locations There's nothing more convenient. We're easy to get to so it's simple for you to pop in just when you need to - and we're open six days a week*. Some of our courses can also be done remotely online. Help and support along the way Experienced course advisors are …
    Enquire for pricing
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