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How to become a Call Centre Advisor

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Call Centre Advisor jobs

122

Call Centre Advisor courses

Career progression and salary expectations for a Call Centre Advisor

Call Centre Advisor

| Up to £20,000

Team Leader

| Up to £24,000

Sales Manager

| Up to £40,000

The role of a Call Centre Advisor

What does a Call Centre Advisor do?

Ready to take up the call of duty? You should be a Call Centre Advisor...As a Call Centre Advisor (also known as a Call Centre Operator) you will be working in the customer service industry, handling customer enquiries usually via telephone and email. You will usually be working within a team, and will be contacting a diverse range of people across many different locations.Depending on the sector in which you work, typical duties may include:

Dealing with customer orders, credit and debit card payments, enquiries and complaints
Advising about products and services, telesales and market research
Supporting customers with technical issues
Providing advice to callers such as legal information or help with careers.
Answering any other queries or concerns the customer may have

Is a career as a Call Centre Advisor right for me?

To be successful you must have excellent customer service skills, as most of your work will involve interacting with the customer. You will also need to be competent with the various tools you’ll be using when caring for the customer, such as email and telephone.Patience will also be a virtue in this postion, especially for those working within customer service or technical support.Other skills may include:

- A clear and friendly voice, and professional telephone manner
- Excellent teamworking skills
- The ability to work quickly and under pressure
- A positive attitude
- Self-motivation, and the ability to work unsupervised

What's it like to be a Call Centre Advisor?

"The best thing about my job is that you're constantly busy, which is great if you're one of those people who gets bored easily. The work of a Call Centre Advisor is never dull. Customers are always calling in and there’s a challenge to deal with all the time. So if you’re a people person who knows how to face problems creatively (not to mention someone who spends a lot of their time on the phone), this is the job for you."

Get qualified as a Call Centre Advisor

You won’t need any formal qualifications. Employers usually look for a personable individual with confidence and good telephone manner, and there are plenty of options available if you feel you need to brush up your customer service skills.

Recommended Call Centre Advisor courses

Customer Service, Communication Skills, CRM & Conflict Resolution For Call Centre Advisor

Janets

Flash Sale | Career Guided Programme | 30-in-1 Bundle | CPD Certified | 300 CPD Point | FREE Certificates | 24/7 Support
- Compare
- Online
- 250 hours · Self-paced
- Certificate(s) included
- 300 CPD points
- Tutor support
Great service

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...challenges faced in a call centre environment. Enroll today to kickstart your career in customer service and become an indispensable asset to any organization. Course Breakdown This program covers a wide range of courses, here’s a list for you! Course 01: Call Centre Based Customer Service …
£149
Communication and Interpersonal skills for Customer Service Advisor

Academy for Health & Fitness

5 Topics in 1 | CPD Certified | Free PDF Certificate | Lifetime Access
- Compare
- Online
- 1.3 hours · Self-paced
- Certificate(s) included
- 10 CPD points
- Tutor support
Great service

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...Skills Telephone Communication Best Practices Managing Difficult Calls Effective Email Communication Writing for Live Chat and Social Media Handling Customer Complaints in Written Communication Module 04: Customer-Centred Communication Understanding Customer Needs and Expectations Personalising …
£12