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"My job generally involves keeping an eye on our internal networks, updating software where necessary, fixing any faults, and responding to employees who are experiencing technical issues – whether it’s with their computer, their phone, or anything else tech-related. First I chat to them and ask a few questions, then I troubleshoot what the problem could be and report back with advice on how to fix it. It can be tough when solutions aren’t straight forward, but in that case it’s all about using your initiative to see whether it needs a more hands-on approach from your end. And since I’ve given myself the ambitious slogan ‘there’s never a problem I can’t fix’ – you could say I’m pretty determined (and/or stupid)."