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How to become a Customer Service Advisor

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Customer Service Advisor jobs

11,593

Customer Service Advisor courses

Career progression and salary expectations for a Customer Service Advisor

Customer Service Advisor

| Up to £20,000

Team Leader

| Up to £25,000

Customer Service Manager

| Up to £30,000

The role of a Customer Service Advisor

What does a Customer Service Advisor do?

Love to serve? We might have found your ideal job…

Customer Service Advisors work to ensure that their company’s customers receive the best possible service when using their product.

Whether working via email, on the phone or on the shop floor, they are the generally first point of contact for customers looking for help or information. They may also deal with any customer complaints that arise.

Typical duties for a Customer Service Advisor could include:

Answering customer enquiries
Providing information about products or services
Making product suggestions and recommendations
Responding to customer complaints
Feeding issues back to the wider business
Issuing refunds

Is a career as a Customer Service Advisor right for me?

Aside from excellent customer service and interpersonal skills, you will need enthusiasm and approachability to become a Customer Service Advisor.

You’ll de dealing with a large number of people on a daily basis, and whether you’re providing them with information about a new product, or trying to help resolve an issue they’ve had with your service, the ability to relay information clearly and concisely will be a key part of your success.You will also need patience in abundance. Those who are easily angered need not apply.

Other key skills for a Customer Service Advisor include:

Honesty
Empathy
Confidence
Initiative
Attention to detail
The ability to handle difficult situations

What's it like to be a Customer Service Advisor?

"As a chatty and bubbly person, being a Customer Service Advisor suits me down to the ground. I get to talk to customers all day, helping them out with any questions they might have and ensuring they get the most out of our products. Don’t get me wrong, it can be tough when people complain. But I always do my best to diffuse the situation, and try and resolve their issues as quickly and painlessly as I can. And if they’re really angry? Smile. It confuses people…"

Get qualified as a Customer Service Advisor

Becoming a Customer Service Advisor doesn't typically require formal education beyond GCSEs (or equivalent qualifications) in English and Maths. However, completing vocational courses or certifications in customer service is a great way to enhance your job prospects. Practical experience in customer-facing roles, such as retail or hospitality, is also highly beneficial for developing relevant skills and familiarity with customer service principles.

Recommended Customer service courses

Customer Service Training

ATA (Asset Training Academy) LTD

CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
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- Classroom
- 1 day · Part-time
- Certificate(s) included
- 3 CPD points
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If your organisation is committed to achieving excellence in customer service and ensuring that your vision for the future reflects the highest standards that the modern-day customer expects – then this course is for you and your team. This Customer Service course is an intensive …
£354
Customer Service Fundamentals

Hodos Training

Classroom course to help you learn the principles of customer service. Material, trainer support and final test included
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- Onsite
- 3 hours · Part-time
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What is excellent customer service? Excellent customer service goes beyond simply following the most effective methods, like respecting customers' time, staying positive, and providing helpful expertise. It also means consistently going above and beyond customers' expectations, …
£760