How to become a Customer Service Advisor

4,979

414

£20,000/y

avg. starting salary

Love to serve? We might have found your ideal job… Customer Service Advisors work to ensure that their company’s customers receive the best possible service when using their product. Whether working via email, on the phone or on the shop floor, they are the generally first point of contact for customers looking for help or information. They may also deal with any customer complaints that arise. Typical duties for a Customer Service Advisor could include:

Answering customer enquiries
Providing information about products or services
Making product suggestions and recommendations
Responding to customer complaints
Feeding issues back to the wider business
Issuing refunds

Aside from excellent customer service and interpersonal skills, you will need enthusiasm and approachability to become a Customer Service Advisor. You’ll de dealing with a large number of people on a daily basis, and whether you’re providing them with information about a new product, or trying to help resolve an issue they’ve had with your service, the ability to relay information clearly and concisely will be a key part of your success. You will also need patience in abundance. Those who are easily angered need not apply. Other key skills for a Customer Service Advisor include:

Honesty
Empathy
Confidence
Initiative
Attention to detail
The ability to handle difficult situations

Customer Service Advisor

Up to £20,000

Team Leader

Up to £25,000

Customer Service Manager

Up to £30,000

"As a chatty and bubbly person, being a Customer Service Advisor suits me down to the ground. I get to talk to customers all day, helping them out with any questions they might have and ensuring they get the most out of our products. Don’t get me wrong, it can be tough when people complain. But I always do my best to diffuse the situation, and try and resolve their issues as quickly and painlessly as I can. And if they’re really angry? Smile. It confuses people…"

Get qualified

You will not need a degree to become a Customer Service Advisor. However, previous customer service or sales experience may help you get started in the industry, and a professional qualification may be necessary to progress in your career.

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