Customer Service Training
ATA (Asset Training Academy) LTD

Name: Customer Service Training
Brand: ATA (Asset Training Academy) LTD
Price: 390.0 GBP
Availability: InStock

CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.

Price

£390 inc VAT

Finance options

Visa Debit/Credit Card, Paypal or Cheque. Payment must be made in advance of the course. We are...

Study method

Classroom + online

Duration

1 day · Part-time

Qualification

No formal qualification

CPD

3 CPD hours / points

CPD

Certificates

Certificate of completion - Free

Additional info

Tutor is available to students

Location & dates

Find nearest classroom

Location

Start date

End date

BIRMINGHAM, B3 2DF

15/06/2026

End date: 15/06/2026

Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up

Address

Cornwall Street
BIRMINGHAM
West Midlands
B32DF
United Kingdom

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BIRMINGHAM, B3 2DF

22/09/2026

End date: 22/09/2026

Address

Cornwall Street
BIRMINGHAM
West Midlands
B32DF
United Kingdom

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City of London, EC2Y 8AD

16/06/2026

End date: 16/06/2026

Address

The Barbican
Beech Street
City of London
London
EC2Y8AD
United Kingdom

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City of London, EC2Y 8AD

04/09/2026

End date: 04/09/2026

Address

The Barbican
Beech Street
City of London
London
EC2Y8AD
United Kingdom

View on Map

Customer Service – Course Overview

This one-day Customer Service training course is designed to help organisations and individuals deliver consistently high standards of customer service in line with modern customer expectations. The course focuses on creating positive customer experiences at every customer touchpoint, enabling delegates to go beyond basic service delivery and achieve customer service excellence.

Delegates will gain a clear understanding of how to differentiate their service while remaining professional, approachable and reliable. Using practical examples and real-life scenarios, this course explores what works and what does not when delivering excellent customer service, including how to handle challenging customers and turn difficult situations into positive outcomes.

Certificates

Included

Certificate of completion

Digital certificate

CPD

3 CPD hours / points

Accredited by The CPD Certification Service

Description

Customer Service – Course Content

This Customer Service course covers the essential skills, behaviours and approaches required to deliver outstanding customer service, including:

Understanding Customer Expectations
• Modern customer service standards and expectations
• What customers value and perceive as excellent service
• Identifying positive and negative customer experiences

Defining the Customer Experience
• Understanding what customer service excellence looks like within your organisation
• Aligning service delivery with organisational values and brand standards
• Differentiating your service from competitors

Communication and Relationship-Building Skills
• Building rapport quickly and professionally with customers
• Active listening and effective questioning techniques
• Structuring customer conversations to clarify needs and expectations
• Taking ownership of customer queries and issues

Handling Challenging Customer Situations
• Managing difficult and demanding customers calmly and confidently
• De-escalation techniques and maintaining professionalism
• Turning complaints into opportunities to build trust and loyalty

Delivering Consistent Service Quality
• Ensuring reliability and consistency in service delivery
• Maintaining quality standards across all customer touchpoints
• Developing a positive customer-focused mindset

Course Timings

Start: 9.15am for 9.30am
Finish: 4.30–5.00pm

What is Included

Lunch and refreshments throughout the day
Comprehensive course notes, workbooks and presentation slides
Certificate of Achievement
Follow-up support via phone and email with the trainer

Venues

All venues are minimum 3–4 star rated, centrally located, with easy access to rail and parking, local amenities, and free Wi-Fi

Customer Service - Testimonials

'A fantastic Course, would definitely recommend it to help further peoples skills in this area'

Who is this course for?

Suitability – Who Should Attend?

This Customer Service course is suitable for anyone responsible for delivering or supporting customer service. It is ideal for customer service representatives, customer support teams, retail and hospitality staff, account managers, client relationship teams and anyone who interacts with customers. The course is suitable for both those new to customer service and experienced staff looking to refresh and enhance their customer service skills.

Questions and answers

Reviews

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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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