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How to become a Store Manager

Store Manager
£20,000/y
avg. starting salary

Time to take stock of your career? You should be a Store Manager…It’s a Store Manager's job to oversee the day-to-day operation of a store, ensuring the business runs smoothly and successfully meets budgetary demands and/or sales goals. They are accountable for all aspects of service, so must maintain good staff discipline, morale and, perhaps most importantly, excellent customer service.Typical duties for a Store Manager include:
  • Recruiting and managing staff members
  • Managing customer queries and complaints, and dealing with them appropriately
  • Analysing figures and store performance, and suggesting ways to improve them
  • Controlling budgets and maintaining costs
  • Serving customers as, and when, required

To be successful as a Store Manager, excellent interpersonal skills, management skills and the ability to delegate tasks should be considered pre-requisites. You will also need a good level of previous experience in retail.Other key skills include:
  • Excellent customer service skills
  • Enthusiasm, and the ability to build morale and motivate your team
  • Excellent business acumen
  • Initiative and a cool head under pressure (just think of Christmas…)
  • Ability to go above and beyond the call of duty to ensure superior service

1

Retail Assistant

Up to £20,000
2

Store Manager

Up to £30,000
3

Area Manager

Up to £45,000

"I've always loved working with people, so retail is the perfect industry for me. I started out as a Sales Assistant, and worked my way up from there. The best thing about being a Store Manager is building a great team around you, and the satisfaction you get from happy customers getting great service. It can be stressful, and it’s a big responsibility, but if you’re looking for a fast-paced and rewarding career, I’d definitely recommend a career in Retail Management."

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