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Highfield Level 2 Award in Customer Service

Classroom Based One Day Course

ENVESCA LTD

Summary

Price
£134.40 inc VAT
Or £44.80/mo. for 3 months...
Study method
Classroom
Duration
1 day · Part-time
Qualification
Level 2 Award in Customer Service (RQF)
Regulated qualification What's this?
Certificates
  • Highfield Level 2 Award in Customer Service - Free

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Location & dates

Location
Start date
End date

23/04/2025
23/04/2025

End date: 23/04/2025

Additional info: 9.00am - 4.30pm

Address
Arkells Brewery
Hyde Road
Swindon
Wiltshire
SN27RU
United Kingdom
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01/10/2025
01/10/2025

End date: 01/10/2025

Additional info: 9.00am - 4.30pm

Address
Arkells Brewery
Hyde Road
Swindon
Wiltshire
SN27RU
United Kingdom
View on Map

Overview

The Highfield Level 2 Award in Customer Service is a comprehensive course designed to enhance skills in customer service, communication, and handling complaints, tailored for individuals starting or advancing their careers in customer-facing roles.

The course covers key aspects of customer service, effective communication techniques, and strategies for dealing with challenging situations, culminating in a mix of written, practical assessments and coursework. Accredited by Highfield Qualifications, this course is recognised across various sectors and aims to improve customer satisfaction and professional competency in customer service.

Qualification

Level 2 Award in Customer Service (RQF)

Regulated by Ofqual
Highfield Qualifications logo

Certificates

Highfield Level 2 Award in Customer Service

Digital certificate - Included

Description

  • The purpose of customer service and how it affects the success of an organisation.
  • Different types of customers and their range of needs.
  • How effective teamwork impacts customer service.
  • The purpose of an organisation’s service offer.
  • How customer experiences are formed.
  • The difference between customer expectations and customer satisfaction.
  • How to create loyal fans not customers.
  • The importance of maintaining effective customer relationships.
  • Methods of obtaining customer feedback.
  • Different methods of communication.
  • Interpersonal skills required for effective customer service.
  • How non-verbal communication can affect the behaviour of the customer.
  • Influencing customer perceptions through personal presentation, approach and attitude.
  • Customer service skills required when using the telephone.
  • How to ensure the customer is informed and reassured at all stages.
  • Common causes of customer problems and complaints.
  • Ways of handling difficult customer situations.

Who is this course for?

This course is ideal for those employees who work in a customer service role who wish to take their customer service to another level. This includes anyone who deals directly with customers face to face, over the telephone or by email.

The course is suitable for a wide variety of work environments and job roles such as front of house staff like receptionists and waiters/waitresses, sales and customer service employees, call centre workers, online support staff and tradesmen.

Requirements

Candidates are not required to have any prior knowledge or qualifications to enable them to attend this course.

However, it is recommended that candidates have a minimum of Level 1 in Literacy/English or equivalent to undertake this qualification. Candidates should be aged 14 or above.

Career path

Essential course if you are looking for a role in Customer Service.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail

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