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Exceptional Service Skills for Technical People / Support - One Day Course cover image

Exceptional Service Skills for Technical People / Support - One Day Course
Hamilton Mercer

Summary

Price
Save 34%
£387 inc VAT (was £595)
Offer ends 29 September 2026
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Certificates
  • CPD Certification - Free
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Location & dates

Location
Start date
End date

03/02/2026
03/02/2026

End date: 03/02/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
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05/03/2026
05/03/2026

End date: 05/03/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
View on Map

08/04/2026
08/04/2026

End date: 08/04/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
View on Map

28/05/2026
28/05/2026

End date: 28/05/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
View on Map

Overview

It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential.

If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to develop the skills you’ll need to become a vital asset to your organisation.

Certificates

CPD Certification

Hard copy certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

CPD

6 CPD hours / points
Accredited by The CPD Standards Office

Description

By attending this course you will learn the following skills:

  • How to prioritise multiple tasks
  • How to use step-by-step methods to prioritise tasks for the overall benefit of the organisation
  • How to increase efficiency in problem-solving
  • How to turn anxious users into allies by keeping them informed of every step of a solution
  • How to cope with stressful situations
  • How to cope with user impatience
  • How to communicate with non-technical people and educate people tactfully

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on the day of training cou

Who is this course for?

  • New service desk and helpdesk employees
  • Experienced service desk and helpdesk employees seeking to enhance their skills
  • Helpdesk managers, team leaders or supervisors who want to be able to teach their team members about best practice
  • People seeking new opportunities in service desk or helpdesk-related roles

Requirements

Learners do not require any prior qualifications to enrol on this Exceptional Service Skills for Technical People / Support Course.

Career path

The knowledge you will gain on this course will help you to:

  • Succeed in service desk/helpdesk roles
  • Assume a greater level of responsibility within these roles
  • Stand out from the competition when applying for a new job or internal promotion

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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