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Customer service Cpd courses

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  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Popular
    Customer Service – Course Overview This one-day Customer Service training course is designed to help organisations and individuals deliver consistently high standards of customer service in line with modern customer expectations. The course focuses on creating positive customer e …
    £390

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training

    NextGen Learning
    Level 5 QLS Endorsed Training + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 422 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    [Updated on: January 2026] Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training . Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Dilige …
    Save 9%
    £19 £21

  • Office Management, Business Administration & Retail Customer Service - Level 4 Training

    NextGen Learning
    3 Courses Bundle (30 Topics!) | Level 4 QLS Endorsed Training + CPD Certified | FREE PDF Certificate | Lifetime Access
    • 958 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    Trending
    ***Unbeatable Offer – Available Only Today!*** Here’s What’s New: ➥ Updated on: February 2026 ➥ Bundle of 3 Courses! ➥4 New Topics Added Imagine stepping into the bustling world of Office Management , where every day presents a new challenge and a fresh opportunity to succeed. …
    Save 34%
    £19 £29

  • Virtual Assistant with Copywriting, Productivity & Customer Service Training

    Thames College
    Updated 2026 | 4 in 1 CPD Accredited Bundle | 4 Free PDF Certificates | Instant Access
    • 23 students
    • Online
    • 5.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    Trending
    By 2026, remote work is projected to grow by 32% in the UK, making virtual assistance one of the top three fastest-growing professions. The demand for Virtual Assistants (VAs) has rapidly increased as businesses shift towards remote and digital operations. From small business own …
    Save 9%
    £19 £21

  • Level 2 & 3 in Retail Customer Service Training

    Training Express Ltd
    CPD Certified | Free PDF & hard copy Certificate | Free Retake Exam | Lifetime Access
    • 193 students
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2026] Customer service is no longer just a support function—it’s the heartbeat of every successful business. Studies show that 83% of UK consumers feel undervalued by brands , and poor …
    Save 1%
    £19 £19.25

  • Insurance Claims, Handling, Investigation and Customer Service

    Training Express Ltd
    CPD Accredited | Free PDF & Hard Copy Certificate included | Lifetime Access
    • 18 students
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    This course is perfect for anyone who wants to learn how insurance claims work and how to support customers during the process. You will start by learning what an insurance claim is and how it is handled from start to finish. You will understand how claims are received, processed …
    Save 9%
    £19 £21

  • Customer Service Level 2

    Online Training Academy
    CPD Certified | Free Certificate | Lifetime Access | No Hidden Fees | 10 CPD Points
    • 30 students
    • Online
    • 0.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated 2026 Want a job where you make a real difference in people's day? Our "Customer Service Level 2" course will give you the skills to shine when helping customers! You'll learn about: The absolute must-knows for great customer service. The special qualities that make custo …
    £19.50

  • Customer Service Training (Level 2 & 3) & Business Sales and Marketing - CPD Certified

    NextGen Learning
    6 Courses Bundle! QLS Endorsed & CPD Accredited Training + Free PDF Certificate + Get Instant & Lifetime Access
    • 207 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    [Updated in July 2025] Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive C …
    Save 9%
    £19 £21

  • Level 2 & 3 Customer Service

    Knowledge Gate
    CPD Accredited>FREE PDF Certificate Upon Completion!>FREE Video on Customer Service> No Exam Required
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated 2024 Enhance your customer service skills with our comprehensive Level 2 & 3 Customer Service course. Gain the expertise and knowledge to deliver exceptional service, handle challenging situations, and build lasting customer relationships. Enrol now and unlock a world …
    £21

  • Retail Customer Service Excellence Professional Certificate (CPD)

    Online Training Academy
    Level 3 | CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • 10 students
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Popular
    Updated 2026 Customer service in retail is the backbone of successful businesses, and excelling in this field can transform your career. This Retail Customer Service Excellence Professional Certificate (CPD) equips learners with practical knowledge and skills to deliver exception …
    Save 4%
    £19 £19.99

  • Patient Customer Service Online Training

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated in January 2026 In today's digitally-driven world, mastering Patient Customer Service through online training is paramount . This comprehensive course covers essential modules like Introduction to Patient Customer Service, Effective Training Techniques, and Handling Diff …
    £19

  • Customer Service Advanced Training

    Online Training Academy
    CPD Certified ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated 2026 Special Offer: [ Get 9 Free Ebooks ] The Customer Service Advanced Course is an essential program in today's competitive world, providing comprehensive training in crucial customer service skills. Mastering customer service is vital as it directly impacts business …
    £19

  • Customer Service: How to Reduce Customer Churn and Improve Retention

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Are your customers leaving too soon? Learn how to keep them longer with our Customer Service course! This course helps you understand why customers leave and shows you easy ways to make them stay. You’ll learn how to predict customer churn, improve Customer Service, and grow your …
    £19.50

  • CRM, PR & Phone-Based Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2025] CRM, PR & Phone-Based Customer Service Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer re …
    Save 8%
    £100 £109

  • Enhancing Customer Service Skills

    Online Training Academy
    CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated in October 2025 Special Offer: [ Free Ebooks ] In today's fast-paced world , mastering Customer Service skills is imperative . This Customer Service course equips individuals with the essential tools to excel in various professional fields. Effective communication, relat …
    £19

  • Customer Service Training - Managing Customer Service

    Knowledge Gate
    CPD Accredited>Get Free Certificate! 2 Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Customer Service Training - Managing Customer Service Lost in a sea of disgruntled customers? Dive deep into the Six Critical Elements! Chart your journey with the Five Practices of Leadership and navigate towards stellar customer service. Embark on a journey to redefine customer …
    £21

  • Complaints Handling for Customer Care (Customer Service)

    Compliance Central
    Empower Your Career | CPD Certified Course | FREE PDF Certificate | Instant Lifetime Access | 24/7 Support
    • 30 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved …
    £19.99

  • Social Media for Customer Service - CPD Accredited

    Academy for Health & Fitness
    CPD Certified | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ►►► Social Media for Customer Service Admission Gifts ◄◄ ★★ FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★ Social media handles over 60% of all customer service interactions in the UK. As reports sug …
    £19.99

  • Banking Customer Service Adviser Training

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Do you want to become a Customer Service Adviser in a bank? This course is perfect for you! It will teach you how to talk to customers, solve their problems, and understand banking services clearly. The Customer Service Adviser job is very important in the banking world. You wil …
    Save 2%
    £19 £19.50

  • CRM Administrator Training for Different Industries

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 3.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Updated 2026 Strong customer relationship management is vital for modern business success. This comprehensive training equips you with the essential expertise to effectively manage CRM systems, data, and organizational processes. You'll gain practical knowledge in CRM operati …
    Save 24%
    £19 £25

  • Customer Service Masterclass - Live Virtual Training

    ATA (Asset Training Academy) LTD
    Virtual Course with live elements, private one to one coaching & relevant Accreditation
    • 15 enquiries
    • Online
    • 6 hours · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Customer Service - Course Overview “The customer is always right” is the traditional cliché that is banded about by many people……but is this true? This half day Customer Service course is designed to take an in depth look at the vitally important area of providing an excellent se …
    £330

  • Customer Service Training (Level 2 & 3) & Business Sales and Marketing - CPD Certified

    NextGen Learning
    6 Courses Bundle! QLS Endorsed & CPD Accredited Training + Free PDF Certificate + Get Instant & Lifetime Access
    • 207 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    [Updated in July 2025] Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive C …
    Save 9%
    £19 £21

  • Customer Service Training: Strategies, Problem-Solving, and Professional Development

    Online Training Academy
    Level 3 | CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Excellent customer service is no longer optional — it’s what makes a business stand out. This course teaches you the skills and mindset needed to deliver outstanding service, solve customer problems confidently, and grow professionally. By the end, you’ll be ready to handle real- …
    £19

  • Social Media Customer Service and Digital Engagement Training

    Online Training Academy
    Level 3 | CPD approved | Lifetime Access | No Hidden Fees | 10CPD Points
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Customers now expect fast, helpful, and friendly support on social media. This course matters because businesses that respond well online build trust, loyalty, and strong digital reputations. In this training, learners will gain practical skills to manage customer service through …
    £19

  • Level 2 & 3 Certificate in Customer Service with Communication & Conflict Management

    Training Express Ltd
    31 Topics Included! | Free PDF & Hardcopy Certificates | Updated 2026 | QLS Endorsed | Lifetime Access
    • 851 students
    • Online
    • 3.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    [Updated 2026] The Customer Service Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to deve …
    Save 9%
    £19 £21

  • Level 2 & 3 in Retail Customer Service Training

    Training Express Ltd
    CPD Certified | Free PDF & hard copy Certificate | Free Retake Exam | Lifetime Access
    • 193 students
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2026] Customer service is no longer just a support function—it’s the heartbeat of every successful business. Studies show that 83% of UK consumers feel undervalued by brands , and poor …
    Save 1%
    £19 £19.25

  • Chatbots and AI for Customer Service Excellence

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    In today’s fast-paced digital world, customers expect instant, personalized, and seamless support. Businesses that harness the power of AI and chatbots can deliver exceptional customer service while reducing costs and boosting efficiency. This course equips you with the knowledge …
    £19.99

  • Patient Customer Service

    Care Skills Centre
    10 Topics Bundle! + CPD Accredited | Free CPD Hardcopy Certificate + 2 Free PDF Certificates + Instant & Lifetime Access
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Welcome to the Patient Customer Service course, where we deliver comprehensive knowledge and essential skills to help you excel in this field . Our course is meticulously designed by industry experts to ensure it stays relevant and dynamic, providing you with an enriching lea …
    £19.99

  • How to Become a Customer Service Advisor

    Online Training Academy
    CPD approved | Lifetime Access | No Hidden Fees | 10 CPD Points
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Step into one of the most rewarding and in-demand careers of today. How to Become a Customer Service Advisor is a complete training program designed to equip you with the skills, strategies, and confidence to thrive in customer-facing roles. Whether you’re starting fresh or aim …
    £19.99

  • Conflict Resolution for Customer Service Advisor - CPD Certified

    Academy for Health & Fitness
    CPD Certified | Free PDF Certificate | Lifetime Access
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Every day, UK customer service advisors tackle challenging situations where clear communication and empathy can make all the difference. Studies show that 86% of customers are willing to pay more for a better experience, and loyal customers are worth up to ten times their initial …
    Save 4%
    £19 £19.99

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training

    NextGen Learning
    Level 5 QLS Endorsed Training + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 422 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    [Updated on: January 2026] Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training . Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Dilige …
    Save 9%
    £19 £21
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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