Professional Receptionist
Hamilton Mercer
Summary
- CPD Certification - Free
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Location & dates
End date: 27/05/2026
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
End date: 14/07/2026
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
End date: 24/09/2026
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
Overview
Certificates
CPD
Description
Learning Objectives
Upon completing this course learners will be able to:
- Create an excellent first impression when meeting and greeting visitors.
- Demonstrate exceptional communication and customer service skills.
- Apply a professional telephone manner when handling callers.
- Effectively prioritise administrative duties and manage the reception area.
- Maintain privacy and discretion in the reception area.
Return on Investment
Performance outcomes include:
- Communicate company values effectively.
- Enhanced reputation and customer loyalty - perceived as true professionals.
- Engaged workforce - greater self-awareness, confidence and positivity.
- Happier teams enjoy improved internal communications and relationships.
- Uplifted behavioural consistency and efficiency.
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
- You will be awarded a CPD certificate on completion
Who is this course for?
This course is designed for receptionists at all experience levels and seniority who want to learn best practice techniques and refresh their skills. It is also suitable for individuals aspiring to become receptionists or currently working in the reception or front-of-house areas.
Requirements
To gain maximum benefit from this receptionist course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.
Career path
The knowledge you will gain on this professional receptionist course will help you to:
- Succeed in reception-based roles
- Adapt to the evolving role of the receptionist in the modern workplace
- Transfer to a receptionist role from a non-receptionist role
- Stand out from the competition when applying for a new job
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
