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Advanced Customer Service for the Public Sector


Practical Training for Professionals

Summary

Price
£468 inc VAT
Study method
Classroom
Duration
Part-time
Qualification
55 CPD points / hours

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Location & dates

Location
Address
Snow Hill Queensway
BIRMINGHAM
West Midlands
B46GA
Address
Temple Back East
BRISTOL
Avon
BS16DZ
Address
Royal Crescent
CHEADLE
Cheshire
SK83FS
Address
Minories
City Of London
London
EC3N1LS

Overview

Advanced Customer Service for the Public Sector - Overview

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

CPD Value 5.5 Hours

Description

Advanced Customer Service for the Public Sector - Timetable

09.30-10.00: Coffee and Introduction.What makes customer service amazing?
10.00-10.30: The essentials of advanced customer service and how to deliver them in the public sector environment.
10.30-11.15: Product knowledge. The backbone of amazing customer service.
11.15-11.30: Coffee break
11.30-12.15: Dont ignore your competitors. Stay ahead of the game and how to implement it.
12.15-12.45: Advanced communication skills. The WOW factor.
12.45-13.45: Lunch
13.45-14.45: Inspiring our colleagues and employer.
How can we get everyone involved?
Case studies. Can we do what they do?
14.45-15.45: Sales is everyones business in customer service.
15.45-16.45: Complaint handling strategies.
How to get customer feedback that makes the difference.
16.45:- Finish Summary and Action Plan.


Advanced Customer Service for the Public Sector - Benefits

  • Understand the key elements of outstanding customer service
  • Recognise the huge role of product knowledge in advanced customer service skills and how to utilise this to your customers delight
  • How to develop an awareness of competitors and how to use this to improve your own service
  • Using current case studies, examine which private businesses provide the best customer service and how that can be applied to the public sector.

Questions and answers

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