Effective Communication Skills

In any role centred around sales, customer service or generating leads, effective communication skills are rightly considered to be the most important element a person requires in order to be successful. Time and time again, excellent communication skills are a leading factor in gaining bigger and better deals with potential clients, and getting repeat business (and referrals for new business) from existing clients.

Ultimately, communicating well comes down to building rapport. To build rapport you need to inspire trust across both all forms of contact. Understanding the subtle differences in different forms of communication and contact with a prospect or client can make a dramatic difference.

Combine this knowledge of communication theory with our easy to apply techniques and you will be well on your way to becoming a much more effective and influential communicator.

Communication Skills Public Course 1 Day

Fee includes one month's Free Coaching Hotline on successful completion of the communication skills course where attendees can contact us for further assistance and guidance as necessary by email, phone or Skype.

Certificate of completion

Digital certificate - Included

Communication Skills Course Agenda

The course is divided into two sessions. The morning session will cover the following areas:

• Building rapport
• Building trust
• Difficult/negative conversations and clients, including delivering unwelcome news
• Cultural barriers
• Telephone communication
• Use of questioning to uncover previously unstated client needs or pain points
• Avoiding jargon and using clear explanations
• Gaining the client’s commitment
• Face to face meetings
• Active listening
• Understanding thinking patterns
• Influencing the results of the conversation

The afternoon session of the communication skills course will involve engaging role-plays to help solidify and practice the theory learnt in the morning sessions. The scenarios will involve typical communication challenges.

*Fee includes one month's Free Coaching Hotline on successful completion of the communication skills course where attendees can contact us for further assistance and guidance as necessary by email, phone or Skype.

Communication Skills Classes can be tailored to fit the skills and experiences of the delegates attending, meaning that this course is perfect for everyone from experienced professionals looking to “top-up” on their existing skillset, to beginners looking to gain a head start. Specifically, this course is perfect for anyone who regularly speaks with clients and prospects over the phone or face-to-face.

This communication skills course is available to everyone, regardless of background and qualifications. There are no requirements other than that delegates must be proficient in English.

This course is useful for the following careers:

Sales Professionals

Marketing Professionals

Customer Service Professionals

Business Development

Business Executives

Relationship Managers

Telemarketing Professionals