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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Customer Service Training

    ATA (Asset Training Academy) LTD
    CPD accredited Classroom and virtual Course. Certificate, Study materials, Tutor Support, Lunch included.
    • Classroom
    • 1 day · Part-time
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Customer Service – Course Overview This one-day Customer Service training course is designed to help organisations and individuals deliver consistently high standards of customer service in line with modern customer expectations. The course focuses on creating positive customer e …
    £390

  • Customer Service Skills | One day live online training

    Mark Baglow Training Limited
    Live online small group interactive course with detailed notes and materials. Private & in-person courses available.
    • Online
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    Great customer service is about far more than being polite – it’s about professionalism, empathy, clear communication, and taking ownership of the customer experience. This Customer Service Skills course is designed to help you deliver confident, consistent, and professional serv …
    £300

  • Level 2 & 3 Certificate in Customer Service with Communication Skill & Conflict Management

    Royal Open College
    11 Course in 1 Bundle (135+ Premium Topics)+ Exam | Free Certificate | CPD Certified | Tutor Support | Lifetime Access
    • 156 students
    • Online
    • 3.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    **What's New?** ➥ Latest Update (March 2026) ➥ 25 Topics Added ➥ 11 Course Bundle ➥ Budget-friendly ➥ Free MCQ Based Assessment with Unlimited Retake Exam Numerous businesses struggle to stay afloat in the global market, even with great products. The critical difference often lie …
    Save 2%
    £19 £19.50

  • Office Management, Business Administration & Retail Customer Service - Level 4 Training

    NextGen Learning
    3 Courses Bundle (30 Topics!) | Level 4 QLS Endorsed Training + CPD Certified | FREE PDF Certificate | Lifetime Access
    • 944 students
    • Online
    • 6.1 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    ***Unbeatable Offer – Available Only Today!*** Here’s What’s New: ➥ Updated on: February 2026 ➥ Bundle of 3 Courses! ➥4 New Topics Added Imagine stepping into the bustling world of Office Management , where every day presents a new challenge and a fresh opportunity to succeed. …
    Save 34%
    £19 £29

  • British Cleaning : Carpet Cleaner, Health and Safety, COSHH, Customer Service & KYC - CPD

    Learner Ground
    10 CPDIQ Courses (incl. Oven Cleaning & Housekeeping) + 11 Free e-Certs | 76 CPD Hours | Updated 2026 | 14-Day Guarantee
    • 35 students
    • Online
    • 9.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    The British Cleaning : Carpet Cleaner, Health and Safety, COSHH, Customer Service & KYC - CPD course is designed to provide a strong professional foundation in the modern British Cleaning sector. This programme focuses on essential workplace principles that support Carpet …
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    £21 £21.49

  • Retail Customer Service Excellence Professional Certificate (CPD)

    Online Training Academy
    Level 3 | CPD approved | Free Certificate from Reed | Lifetime Access | No Hidden Fees | 20 CPD Points
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    Popular
    Trending
    Customer service in retail is the backbone of successful businesses, and excelling in this field can transform your career. This Retail Customer Service Excellence Professional Certificate (CPD) equips learners with practical knowledge and skills to deliver exceptional customer s …
    Save 4%
    £19 £19.99

  • Level 2 & 3 Certificate in Customer Service with Communication & Conflict Management

    Training Express Ltd
    31 Topics Included! | Free PDF & Hardcopy Certificates | Updated 2026 | QLS Endorsed | Lifetime Access
    • 849 students
    • Online
    • 3.3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    [Updated 2026] The Customer Service Level 2 & 3 - CPD Certified course is designed to provide learners with an in-depth understanding of the keys to providing successful customer service. It is ideal for those who work in a retail or sales environment, who are looking to deve …
    Save 9%
    £19 £21

  • Level 2 & 3 Certificate in Customer Service with Communication Skill & Conflict Management

    Royal Open College
    11 Course in 1 Bundle (135+ Premium Topics)+ Exam | Free Certificate | CPD Certified | Tutor Support | Lifetime Access
    • 156 students
    • Online
    • 3.9 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    **What's New?** ➥ Latest Update (March 2026) ➥ 25 Topics Added ➥ 11 Course Bundle ➥ Budget-friendly ➥ Free MCQ Based Assessment with Unlimited Retake Exam Numerous businesses struggle to stay afloat in the global market, even with great products. The critical difference often lie …
    Save 2%
    £19 £19.50

  • Travel Agent, Customer Service, CRM with Travel and Tourism Level 5 Course

    School of Health Care
    Spring Sale | 2 Travel Course Bundle | PDF Certificate | Lifetime Access | 24/7 Expert Support
    • 176 students
    • Online
    • 5.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    Travel Agent, Customer Service, CRM with Travel & Tourism Level 5 Online Introducing the Ultimate Travel Agent Course Unlock Your Journey to Success! Are you passionate about travel and eager to turn your wanderlust into a lucrative career? Look no further! We proudly prese …
    £19

  • Level 2 Certificate in Principles of Customer Service - CPD Certified

    Learndrive
    Training Duration: 94 Minutes + MCQ Based Assessment + PDF Certificate: Free + Lifetime Access + Retake: Unlimited
    • 10 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The term Customer Service refers to communication between the seller and purchaser of a product. Customer support agents facilitate the entire process. Customers' perceptions of a business are heavily influenced by interactions with its employees. For someone to succeed in Custom …
    £19

  • Level 2 & 3 in Customer Service, KYC, CDD, CRM, Retail Operations & B2B Business

    Royal Open College
    5 Course in 1 Bundle (95+ Trending Topics)+ Free Certificate + Exam | CPD Certified | Tutor Support | Lifetime Access
    • 28 students
    • Online
    • 4.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    **What's New?** ➥ Latest Update (March 2026) ➥ 16 Topics Added ➥ 05 Course Bundle ➥ Budget-friendly ➥ Free MCQ Based Assessment with Unlimited Retake Exam Customer service is a vital aspect of any successful business, and the demand for skilled professionals continues to rise. I …
    Save 2%
    £19 £19.50

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training

    NextGen Learning
    Level 5 QLS Endorsed Training + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 421 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    [Updated on: January 2026] Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training . Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Dilige …
    Save 9%
    £19 £21

  • Customer Service Skills | One day live online training

    Mark Baglow Training Limited
    Live online small group interactive course with detailed notes and materials. Private & in-person courses available.
    • Online
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    Great customer service is about far more than being polite – it’s about professionalism, empathy, clear communication, and taking ownership of the customer experience. This Customer Service Skills course is designed to help you deliver confident, consistent, and professional serv …
    £300

  • Customer Service Skills| In-house team training

    Mark Baglow Training Limited
    Turn Customer Service into Customer Delight. In-house group training tailored to your organisation.
    • Onsite
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Customer service plays a critical role in customer satisfaction, loyalty, and organisational reputation. This Customer Service Skills course helps teams deliver confident, consistent, and professional service – even in challenging situations. Participants develop strong communica …
    Enquire for pricing

  • Customer Service Diploma with KYC & Email Writing - CPD Certified

    Skill Arts
    Customer Rapport | CRM | Defusing Techniques | Customer Management | Lifetime Access | Easy Refund
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Diploma with KYC & Email Writing - CPD Certified? 90% of UK consumers say that good customer service is important to them when making a purchase decision Nearly three out of five global consumers report that good customer service is vital for them to feel loy …
    £19

  • Customer Service Professional Training

    Knowledgera
    Updated 2026*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • 13 students
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service The Customer Service Professional Training Level 7 course provides a comprehensive understanding of Customer Service principles, strategies, and best practices. This Customer Service course equips learners with the skills to excel in delivering exceptional Custom …
    £19

  • Customer Service : Customer Service

    Enlight Academy
    CPD Accredited | FREE PDF Certificate | Instant Access | 100% Pass Rate | 24/7 Tutorial Support | Lifetime Access
    • Online
    • 0.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service : Customer Service Welcome to the most cutting-edge training on Customer Service : Customer Service ! This comprehensive course is designed to provide you with a good understanding of Customer Service : Customer Service, including the current trends on the subje …
    £19

  • Customer Service Level 1

    Empower UK Employment Training
    Entry Level Career Pathway Program on Customer Service - No Exam - Instant Free Certificate - Free Toolkit
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service star …
    £19.50

  • Complete Customer Service Training

    MAHABT
    Free and Instant Certificate | Updated | Learn From Industry Experts | No Hidden Fees | 24/7 support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Customer Service: The Art of Delightful Engagement Do you want to start a career in Customer Service or improve your skills in CUSTOMER SERVICE? With an emphasis on Customer Service legal concepts, Customer Service industry best practices and the underlying exper …
    £19

  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training

    NextGen Learning
    Level 5 QLS Endorsed Training + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 421 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    [Updated on: January 2026] Boost your skills and skyrocket your career prospects with our Customer Service, KYC, CDD & Customer Relationship Management (CRM) Training . Rapid digital transformation has made customer service, KYC (Know Your Customer), CDD (Customer Due Dilige …
    Save 9%
    £19 £21

  • Customer Service Level 2 Course

    School of Health Care
    Spring Sale | Buy 1 and Get 3 Courses FREE! + 4 PDF Certificates | Lifetime Access | Expert Support
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Course Online Unlock the Power of Customer Service Course Enrol Now! The Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Cour …
    £19

  • Customer Service Excellence - Level 5 - CPD Accredited

    Learndrive
    Level 5 Course with Free Student ID Card and 5 Free Courses for Customer Service - Exam Available
    • 15 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service Excellence - Level 5 Diploma Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professi …
    Save 4%
    £19 £19.99

  • Customer Service (Customer Service) - CPD Accredited

    Skills Boost
    3 Premium Courses Bundle | Free 3 PDF Certificate | 100% Pass Rate| Money Back Guarantee| Tutor Support
    • 12 students
    • Online
    • 7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service (Customer Service) 3 Free PDF Verified Certificate 14 Day Money Back Guarantee Gift Courses with this Customer Service (Customer Service) course Course 01 : Customer Service (Customer Service) Course 02 : HR Management Course Course 03 : Level 5 Business Administ …
    £19

  • Customer Service, Know Your Customer (KYC) and Conflict Management Professional Training

    Knowledgera
    3 Courses Bundle*/Updated*/All in One/Free Certificate/Lifetime Access/24/7 support/ 100% Pass Rate/Money-Back Guarantee
    • Online
    • 4.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service with Know Your Customer (KYC) & Conflict Management Professional Training equips learners with essential skills to excel in modern business environments. This Customer Service course develops expert knowledge in handling client interactions, improving sat …
    £33

  • Customer Service - Customer Service Training

    Academy of Skills
    Free Resources | FREE PDF Certificate | No Hidden Fees | Lifetime Access | 24x7 Tutor Support
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Do you wish you could learn a new skill set in order to get that Customer Service - Customer Service Training job? Do you wish to improve and monetize your Customer Service - Customer Service Training current abilities? Do you want to take a professionally created, industry-rel …
    £19

  • Customer Service Training (Level 2 & 3) & Business Sales and Marketing - CPD Certified

    NextGen Learning
    6 Courses Bundle! QLS Endorsed & CPD Accredited Training + Free PDF Certificate + Get Instant & Lifetime Access
    • 207 students
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • 60 CPD points
    • Tutor support
    Great service
    Highly rated
    [Updated in July 2025] Need skills for the ultimate customer satisfaction ? Want to recognise and appreciate returning consumers, build relationships with local clients, and use your product knowledge to be the best man out there? Then look no further because our comprehensive C …
    Save 9%
    £19 £21

  • Level 2 Customer Service Excellence & Customer Satisfaction Skills

    Learning Route
    Free PDF Certificate and Enrollment Letter | 14 Days Money Back Guarantee | Lifetime Access | 24/7 Tutor Support
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Level 2 Customer Service Excellence & Customer Satisfaction Skills course is designed to build a strong foundation in professional Customer Service across modern workplaces. High-quality Customer Service plays a critical role in customer satisfaction, brand reputati …
    Save 19%
    £21 £25.99

  • Phone Based Customer Service Level 2 & 3 - CPD Certified

    Skill Arts
    Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate
    • 53 students
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Why Study This Phone-Based Customer Service Diploma Diploma? 60% of UK customers prefer to contact customer service by phone. Phone-based customer service is the most effective channel for resolving customer issues. Phone-based customer service is the most popular channel for cus …
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    £19 £19.99

  • Customer Service, KYC, Conflict Management and Time Management Professional Training

    Knowledgera
    5 Courses Bundle*/Updated*/All in One/Free Certificate/Lifetime Access/24/7 support/ 100% Pass Rate/Money-Back Guarantee
    • Online
    • 5.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service with KYC, Personal Development, Conflict & Time Management Professional Training is designed to equip professionals with essential skills for career excellence. This Customer Service course develops advanced strategies for managing client relationships, i …
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    £31 £33

  • Customer Service Level 7 and Know Your Customer (KYC) Professional Training

    Knowledgera
    Updated 2026*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • 35 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Customer Service & KYC bundle course is designed to enhance your professional expertise in customer relationship management and compliance standards. This Customer Service & KYC course combines advanced skills from Customer Service & KYC Level 7 with the regulator …
    £23

  • Customer Service: Customer Service Level 6

    Skills Boost
    *CPD Accredited | Free PDF Certificate > 24/7 Tutor Support > No Hidden Fees > 100% Pass Rate > Money Back Guarantee
    • Online
    • 2.1 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Customer Service: Customer Service Level 6 [2026 Updated Course] 14 Day Money Back Guarantee Do you seek to learn new things on a constant basis in order to expand your knowledge and abilities? You can then try out this Customer Service: Customer Service Level 6 course. Enrol in …
    £19
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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