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Customer Service: Telephone Etiquette Level 2
Wise Campus

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Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
0.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Customer Service Course Online

Are you looking to enrich your telephone etiquette skills? Join our Customer Service Course to master the art of useful contact over the phone.

This Customer Service Course teaches all the aspects of phone etiquette and using proper phone language.The Customer Service Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Customer Service Course. Through the Customer Service Course, handling rude or angry callers. Moreover, Customer Service Course describes handling interoffice calls and voicemail messages. This Customer Service Course is helpful for correcting poor telephone etiquette and wrapping up.

Enrol this Customer Service Course to empower your skills and expertise!

Learning Outcomes of Customer Service Course

After completing this Customer Service Course, you will be able to:

  • Understand various aspects of phone etiquette via Customer Service Course.
  • This Customer Service Course describes how to use proper phone language.
  • Customer Service Course explains how to handle inbound and outbound calls.
  • You can learn how to eliminate phone distractions through the Customer Service Course.
  • Know how to handle rude or angry callers and much more with the help of this Customer Service Course.

Main Course: Telephone-Etiquette Course

Free Courses are including with this Customer Service Course

  • Customer Service Course, We Offer a free Close Protection Course

Special Offers of this Customer Service Course

  • FREE PDF Certificate included with the Customer Service Course
  • Lifetime access to the course
  • Instant access available after enrolment
  • FREE tutor support throughout the course

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

2
sections
11
lectures
0h 48m
total

    • 1: Module 01: Aspects of Phone Etiquette 05:00
    • 2: Module 02: Using Proper Phone Language 05:00
    • 3: Module 03: Eliminate Phone Distractions 05:00
    • 4: Module 04: Inbound Calls 05:00
    • 5: Module 06: Handling Rude or Angry Callers 05:00
    • 6: Module 07: Handling Interoffice Calls 05:00
    • 7: Module 08: Handling Voicemail Messages 05:00
    • 8: Module 09: Methods of Training Employees 05:00
    • 9: Module 10: Correcting Poor Telephone Etiquette 04:00
    • 10: Module 11: Wrapping Up 01:00

    • 11: Customer Service: Telephone Etiquette Level 2 03:00

Course media

Description

Giving students a solid understanding of the foundations of first-rate customer service is the aim of the Customer Service course. This customer service course provides guidance on how to resolve complaints, win back customers, and deal with challenging circumstances. By enrolling in this Customer Service course, you will also learn how to control your stress when dealing with difficult clients. After completing the Customer Service course, you'll know more about how to effectively communicate with clients and comprehend their needs.

Telephone-Etiquette Course Certificate

You will instantly obtain a Customer Service certificate from Reed after finishing the Customer Service Course.

Who is this course for?

This Customer Service Course is perfect for students, business experts or stay-at-home parents.

Requirements

Customer Service Course Online

To enrol in this Customer Service Course, students must fulfil the following requirements.

  • To join in our Customer Service Course, you must have a strong command of the English language.
  • To successfully complete our Customer Service Course, you must be vivacious and self driven.
  • To complete our Customer Service Course, you must have a basic understanding of computers.
  • A minimum age limit of 15 is required to enrol in this Customer Service Course.

Career path

After completing this Customer Service Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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