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Phone Based Customer Service Level 2 & 3 - CPD Certified

Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate


Skill Arts

Summary

Price
Save 7%
£12 inc VAT (was £13)
Offer ends 31 December 2024
Study method
Online, On Demand What's this?
Duration
1.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Accredited Certificate on Customer Service From SkillArts - Free
  • Reed Courses Certificate of Completion - Free
  • Reference Letter - £3
Additional info
  • Tutor is available to students

41 students purchased this course

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Overview

Why Study This Phone-Based Customer Service Diploma Diploma?

  • 60% of UK customers prefer to contact customer service by phone.
  • Phone-based customer service is the most effective channel for resolving customer issues.
  • Phone-based customer service is the most popular channel for customer support globally.

This Phone-Based Customer Service Diploma Diploma Comprises The Following Courses:

  • Course 01: Telephone Etiquette
  • Course 02: Customer Care
  • Course 03: Business Etiquette

Learning Outcomes:

  • Understand the importance of telephone etiquette, including tone and clarity, for effective customer service.
  • Learn professional communication techniques tailored for customer service over the phone.
  • Identify strategies to reduce distractions to enhance customer service during phone interactions.
  • Gain skills in handling both inbound and outbound calls efficiently in a customer service setting.
  • Develop techniques for managing challenging customer interactions over the phone.

CPDQE Accreditation

This Phone Based Customer Service Diploma Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.

Dual Certificates

After completing this Phone-Based Customer Service Diploma Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.

Assessment Method:

  • MCQ Based
  • Pass Mark: 40%
  • Assessment Fee: £5

Student Testimonials:

★★★★★ "Excellent. I am really benefiting from this course"

Reviewed by Butterfly White

★★★★★ " I am thrilled to share my positive experience. This course has exceeded my expectations in every aspect, and I wholeheartedly recommend it to anyone seeking to improve their CS skills. The instructor's expertise in the field is evident throughout the course. They presented the material in a clear and concise manner, making even the most complex concepts easy to understand. The course structure was well-thought-out, providing a logical that allowed me to build on my knowledge step by step"

Reviewed by Dharam Singh

Certificates

Accredited Certificate on Customer Service From SkillArts

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Reference Letter

Digital certificate - £3

Curriculum

4
sections
21
lectures
1h 50m
total
    • 1: Customer Service: Introduction & Aspects of Telephone Etiquette 07:04
    • 2: Customer Service: Talking The Right Way On The Phone 09:44
    • 3: Customer Service: How to Eliminate Phone Distractions 05:52
    • 4: Care for a Feedback 01:00 PDF
    • 5: Customer Service: Effects of Destruction 06:03
    • 6: Customer Service: Inbound & Outbound Calls Preview 08:00
    • 7: Customer Service: Dealing With Angry Customers 06:19
    • 8: Customer Service: Voicemail Messages _ Interoffice Calls 07:22
    • 9: Customer Service: Transferring calls and Messages 04:51
    • 10: Customer Service: Methodology for Training Employees 08:12
    • 11: Order Your Course Completion Certificate for the completed course 01:00 PDF
    • 12: Customer Service: basics_of_customer_service 04:15
    • 13: Customer Service: benefits_of_good_customer_relationship 04:16
    • 14: Customer Service: providing_great_customer_care_service 07:07
    • 15: Customer Service: service_model___defusing_techniques 04:38
    • 16: Customer Service: customer_management 07:45
    • 17: Customer Service: building_customer_rapport 06:23
    • 18: Customer Service: greeting_customers_professionally 06:52
    • 19: Order Your Course Completion Certificate for the completed course 01:00 PDF
    • 20: Final Quiz 01:00 PDF
    • 21: Order CPDQE Accredited Certificate 01:00 PDF

Course media

Description

Phone-Based Customer Service Diploma Course Syllabus:

  • Customer Service Foundations: Introduction to Telephone Etiquette
  • Customer Service Communication: Talking The Right Way On The Phone
  • Eliminating Distractions for Enhanced Customer Service
  • Customer Service Calls: Mastering Inbound & Outbound Techniques
  • Customer Service Excellence: Dealing With Angry Customers
  • Voicemail and Interoffice Calls in Customer Service
  • Training for Excellence in Customer Service: Methodology for Employees
  • Customer Service Etiquette: Phrasing and Tone of Voice
  • Active Listening Skills in Customer Service
  • Customer Service Strategies: Minimising Phone Distractions
  • Choosing the Right Call Type for Optimal Customer Service
  • Customer Service in Action: Handling Difficult Callers
  • The Art of Voicemail in Customer Service
  • Customer Service Training: Effective Interoffice Communication
  • Customer Service Skills: Ending Calls Professionally
  • Customer Service Essentials: Speaking Clearly and Confidently
  • Customer Service and Telephone Etiquette: A Comprehensive Overview
  • Professional Phone Skills in Customer Service
  • Customer Service Focus: Avoiding Common Phone Distractions
  • Inbound vs. Outbound: Customer Service Perspectives
  • Customer Service Techniques: Interacting with Angry Customers
  • Voicemail Mastery in Customer Service
  • Interoffice Communication Skills for Customer Service
  • Customer Service Training: Effective Call Transferring Techniques
  • The Role of Customer Service in Telephone Etiquette Training

Who is this course for?

  • Customer Service Representative
  • Customer Service Executive
  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor
  • Customer Service agent

This course will pave the way for higher study in the field of . You can enrol on higher level courses, such as:

  • Level 2 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 2 Certificate in Principles of Customer Service
  • Level 3 Certificate in Principles of Customer Service
  • Level 3 Diploma in Customer Service (RQF)
  • Level 4 Diploma in Customer Service Management

Questions and answers

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