Phone Based Customer Service Level 2 & 3 - CPD Certified
Mastering Effective Telephone Communication Skills for 2024! > Instant Access > Lifetime Validity > Free Certificate
Skill Arts
Summary
- Accredited Certificate on Customer Service From SkillArts - Free
- Reed Courses Certificate of Completion - Free
- Reference Letter - £3
- Tutor is available to students
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Overview
Why Study This Phone-Based Customer Service Diploma Diploma?
- 60% of UK customers prefer to contact customer service by phone.
- Phone-based customer service is the most effective channel for resolving customer issues.
- Phone-based customer service is the most popular channel for customer support globally.
This Phone-Based Customer Service Diploma Diploma Comprises The Following Courses:
- Course 01: Telephone Etiquette
- Course 02: Customer Care
- Course 03: Business Etiquette
Learning Outcomes:
- Understand the importance of telephone etiquette, including tone and clarity, for effective customer service.
- Learn professional communication techniques tailored for customer service over the phone.
- Identify strategies to reduce distractions to enhance customer service during phone interactions.
- Gain skills in handling both inbound and outbound calls efficiently in a customer service setting.
- Develop techniques for managing challenging customer interactions over the phone.
CPDQE Accreditation
This Phone Based Customer Service Diploma Course is CPDQE accredited. CPD is a globally recognised parameter for continuous professional development acknowledged by thousands of professional bodies, employers and academic institutions in the UK and around the world.
Dual Certificates
After completing this Phone-Based Customer Service Diploma Course, you will receive a course completion certificate from Reed. Also, you will receive an Accredited Certificate of Completion From SkillArts.
Assessment Method:
- MCQ Based
- Pass Mark: 40%
- Assessment Fee: £5
Student Testimonials:
★★★★★ "Excellent. I am really benefiting from this course"
Reviewed by Butterfly White
★★★★★ " I am thrilled to share my positive experience. This course has exceeded my expectations in every aspect, and I wholeheartedly recommend it to anyone seeking to improve their CS skills. The instructor's expertise in the field is evident throughout the course. They presented the material in a clear and concise manner, making even the most complex concepts easy to understand. The course structure was well-thought-out, providing a logical that allowed me to build on my knowledge step by step"
Reviewed by Dharam Singh
Certificates
Accredited Certificate on Customer Service From SkillArts
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.
Reference Letter
Digital certificate - £3
Curriculum
Course media
Description
Phone-Based Customer Service Diploma Course Syllabus:
- Customer Service Foundations: Introduction to Telephone Etiquette
- Customer Service Communication: Talking The Right Way On The Phone
- Eliminating Distractions for Enhanced Customer Service
- Customer Service Calls: Mastering Inbound & Outbound Techniques
- Customer Service Excellence: Dealing With Angry Customers
- Voicemail and Interoffice Calls in Customer Service
- Training for Excellence in Customer Service: Methodology for Employees
- Customer Service Etiquette: Phrasing and Tone of Voice
- Active Listening Skills in Customer Service
- Customer Service Strategies: Minimising Phone Distractions
- Choosing the Right Call Type for Optimal Customer Service
- Customer Service in Action: Handling Difficult Callers
- The Art of Voicemail in Customer Service
- Customer Service Training: Effective Interoffice Communication
- Customer Service Skills: Ending Calls Professionally
- Customer Service Essentials: Speaking Clearly and Confidently
- Customer Service and Telephone Etiquette: A Comprehensive Overview
- Professional Phone Skills in Customer Service
- Customer Service Focus: Avoiding Common Phone Distractions
- Inbound vs. Outbound: Customer Service Perspectives
- Customer Service Techniques: Interacting with Angry Customers
- Voicemail Mastery in Customer Service
- Interoffice Communication Skills for Customer Service
- Customer Service Training: Effective Call Transferring Techniques
- The Role of Customer Service in Telephone Etiquette Training
Who is this course for?
- Customer Service Representative
- Customer Service Executive
- Customer Service Manager
- Customer Service Assistant
- Customer Service Advisor
- Customer Service agent
This course will pave the way for higher study in the field of . You can enrol on higher level courses, such as:
- Level 2 Certificate in Customer Service
- Level 3 Diploma in Customer Service
- Level 2 Certificate in Principles of Customer Service
- Level 3 Certificate in Principles of Customer Service
- Level 3 Diploma in Customer Service (RQF)
- Level 4 Diploma in Customer Service Management
Questions and answers
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
