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Customer Service Advisor with Problem Solving Skills - CPD Certified
Empower UK Employment Training

Level 3 Training | 100% Pass Rate | Assignment Included in Course Price | Free Certificate | Lifetime Course Access

Summary

Price
£19.99 inc VAT
Study method
Online, On Demand 
Duration
2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Empower UK Diploma Certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
22 students purchased this course

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Overview

Customer Service Advisor with Problem-Solving Skills – CPD Certified

In the UK, the estimated salary for this role typically ranges from £18,000 to £25,000 per year, depending on experience and location. Professionals in this position play a vital role in resolving issues and ensuring customer satisfaction. This career path is trending globally due to increased e-commerce activity, growing emphasis on positive service experiences, and the impact of brand reputation.

Learning Outcomes:

  • Apply defusing techniques in high-pressure customer interactions.

  • Employ proactive strategies to manage client relationships.

  • Utilise structured problem-solving methods to enhance support delivery.

  • Engage in collaborative brainstorming for solution development.

  • Channel customer anger into constructive dialogue using communication skills.

This Bundle Includes the Following Courses:

  • Course 01: Customer Service & Care
  • Course 02: Problem Solving
  • Course 03: Anger Management

Key Employment Opportunities:

  • Customer Service Manager – Approx. £28,927/year

  • Customer Service Representative – Approx. £22,000/year

  • Service Advisor – Approx. £22,922/year

  • Call Centre Operations Manager – Approx. £40,000/year

More Benefits:

  • Practical Assignment on Service Scenarios

  • Free Digital Reed Certificate upon Completion

  • Compatible with iPhone & Android Devices

  • Moneyback Guarantee

Certificates

Curriculum

4
sections
29
lectures
2h 1m
total

Course media

Description

Key Modules from Customer Service Advisor with Problem-Solving Skills

  • Defusing Techniques
    Master seven distinct approaches to effectively de-escalate customer tension and improve interactions.

  • Proactive Customer Management
    Implement forward-thinking strategies to optimise service delivery and client satisfaction.

  • Problem-Solving & Decision-Making
    Integrate structured methods into your workflow to resolve issues efficiently and confidently.

  • Brainstorming & Reverse Brainstorming
    Use creative ideation techniques to generate innovative solutions for recurring service challenges.

  • Anger Channelling
    Learn to redirect customer frustration into constructive conversations, maintaining professional standards.

Other Key Modules Include:

  • Customer Rapport Building

  • SCAMMPERR Creativity Framework

  • Anger Management Fundamentals

  • …and many more dynamic, job-ready skills.

Who is this course for?

This Customer Service Advisor with Problem Solving Skills Program is designed for anyone keen on mastering Customer Service skills. This course is particularly useful for:

  • Aspiring customer service advisors
  • Individuals kick-starting a fulfilling career in customer service
  • Professionals aiming to elevate their customer service performance
  • Companies invested in upgrading their staff's customer service expertise

Requirements

This Customer Service Advisor with Problem Solving Skills is open to all.

Career path

  • Customer Service Manager
  • Customer Service Assistant

Questions and answers

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Reviews

4.8
Course rating
96%
Service
96%
Content
95%
Value

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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