Customer Service: Module 01 Part 08

Course overview

Customer Service Advisor with Problem-Solving Skills Diploma – CPD Certified

In the UK, the estimated salary for this role typically ranges from £18,000 to £25,000 per year, depending on experience and location. Professionals in this position play a vital role in resolving issues and ensuring customer satisfaction. This career path is trending globally due to increased e-commerce activity, growing emphasis on positive service experiences, and the impact of brand reputation.

Learning Outcomes:

• Apply defusing techniques in high-pressure customer interactions.

• Employ proactive strategies to manage client relationships.

• Utilise structured problem-solving methods to enhance support delivery.

• Engage in collaborative brainstorming for solution development.

• Channel customer anger into constructive dialogue using communication skills.

This Diploma Includes the Following Courses:

• Course 01: Customer Service & Care
• Course 02: Problem Solving
• Course 03: Anger Management

Key Employment Opportunities:

• Customer Service Manager – Approx. £28,927/year

• Customer Service Representative – Approx. £22,000/year

• Service Advisor – Approx. £22,922/year

• Call Centre Operations Manager – Approx. £40,000/year

More Benefits:

• Practical Assignment on Service Scenarios

• Free Digital Reed Certificate upon Completion

• Compatible with iPhone & Android Devices

• Moneyback Guarantee