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Customer Service, Travel Agent & Hospitality Management Level 5 cover image

Customer Service, Travel Agent & Hospitality Management Level 5
Wise Campus

Winter Sale | Additional Gift 2 Courses | Video based Course + MCQ Exam | Lifetime Access | 24/7 Live Support

Summary

Price
£19 inc VAT
Study method
Online, On Demand 
Course format
Video with subtitles and transcript
Duration
1 hour · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • Certificate - £13.99
Additional info
  • Tutor is available to students
2 students purchased this course

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Overview

Start your journey as a Results-driven and passionate professional! - To build a successful career, enrol in our Level 2 Customer Service course.

Are you interested in beginning a career in Customer Service? Are you interested in gaining the information and abilities necessary for this position in customer service? Yes you are in the right place. Start this Customer Service course to broaden your professional horizons. You may get a quick overview of the best customer care and assistance available in the business world by contacting our Customer Service course.

The goal of the Customer Service course is to give students a thorough understanding of the fundamentals of excellent customer service. This Customer Service teaches you With advice on how to win back consumers, handle complaints, and handle difficult situations. you will also discover how to manage stress when working with problematic customers by taking this Customer Service course. By the completion of the Customer Service course, you will have a better understanding of client demands and effective communication techniques.

This Customer Service course can help you if you want to start a successful career in customer service. With our Customer Service assistance, take the first significant step toward reaching your full potential right away.

Main Course: Level 2 Customer Service Course

Free Courses are including with this Customer Service Training Course

  • Along with The Course, We Offer a free Level 5 Hospitality Management Course
  • Along with The Course, We Offer a free Travel agent Course

Certificates

Curriculum

This course contains

Format: 5 Videos (with subtitles and transcripts)

Duration: 0h and 59m

    • 1: Introduction to Customer Service 04:48
    • 2: Understanding the Organisation 16:28
    • 3: Prepare to Deliver Excellent Customer Service 13:07
    • 4: Communication in the Customer Service Role 11:28
    • 5: Understand Customers 13:07

Description

The goal of the Customer Service course is to give students a thorough understanding of the fundamentals of excellent customer service. This Customer Service teaches you With advice on how to win back consumers, handle complaints, and handle difficult situations. you will also discover how to manage stress when working with problematic customers by taking this Customer Service course. By the completion of the Customer Service course, you will have a better understanding of client demands and effective communication techniques.

Customer Service Certificate

You will instantly obtain a Customer Service certificate from Reed after finishing the Customer Service Course.

Who is this course for?

Any interested persons, including students and job seekers, are welcome to enrol in this Customer Service course.

Requirements

To enrol in this Customer Service Course, students must fulfil the following requirements.

  • To join in our course, you must have a strong command of the English language.
  • To successfully complete our course, you must be vivacious and self driven.
  • To complete our course, you must have a basic understanding of computers.
  • A minimum age limit of 15 is required to enrol in this course.

Career path

You have a fantastic opportunity to master several skills and investigate various career options with this Customer Service course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, CRM, Business, Marketing, Retail
Related searches: Business management courses, Hospitality courses, Management courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.