CRM courses

CRM: An Introduction to Customer Relationship Management

Study method

Online, self-paced

Duration

4 Hours, Part-time

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This course sorts through a myriad of information and brings you the basics you need to make a decision about the need...

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CRM: Salesforce Masterclass

Study method

Online, self-paced

Duration

15 Hours, Part-time/Full-time

62 lectures with 7.5 hours of video content to help you master SalesforceLearn to become a salesforce master with detailed sections concerning Administration, Security, Analytics and ProgrammingMaster Salesforce Administrator and Development, developing your CRM skills to a comprehensive &...

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CRM - Customer Relationship Management Course - CPD Accredited

Study method

Online, self-paced

Duration

60 Hours

The online CRM Course from Oplex Careers has been designed to provide learners with an insight into key skills and practices related to Customer Relationship Management (CRM). From discussing the importance of CRM, to planning and strategy for an effective CRM approach, this course will discuss...

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Microsoft Dynamics CRM 2016 Installation & Configuration Mastery + CRM Introduction Course

Study method

Online, self-paced

Duration

Part-time

Microsoft Dynamics CRM (Microsoft Dynamics 365) is the fastest growing Customer Relationship Management Solution in the Market today! This course makes you an expert at Microsoft Dynamics CRM 2016 Installation & Configuration, so you can appear for the Microsoft Certification and install...

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Microsoft Dynamics CRM 2016 Customization & Configuration Mastery Course

Study method

Online, self-paced

Duration

Part-time

Microsoft Dynamics CRM (Microsoft Dynamics 365) is the fastest growing Customer Relationship Management Solution in the Market today! This course makes you an expert at Microsoft Dynamics CRM 2016 Customization and Configuration, so you can appear for the Microsoft Certification and customize...

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Microsoft Dynamics CRM 2016 Functional Mastery (Sales, Marketing & Service)

Study method

Online, self-paced

Duration

Part-time

Microsoft Dynamics CRM is the fastest growing Customer Relationship Management Solution in the Market today! This course makes you an expert at Microsoft Dynamics CRM 2016 Sales, Marketing & Customer Service modules, so you can appear for the Microsoft Certification and implement projects...

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Hospitality Marketing Diploma

Study method

Online, self-paced

Duration

30 Hours

If you are looking to get the skills to make a fresh start in one of the fastest-growing industries in the UK or around the world, the Hospitality Marketing Diploma at UK Home College (Online) is for you. The Hospitality Marketing Diploma is designed to get you jump-started into a new career in the...

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Study method

Online, self-paced

Edureka's CRM Salesforce for Beginners course will introduce attendees to the concepts of CRM and the application of CRM to business operations.The course will explain Cloud Computing as a concept and explain the aspects related to SaaS and PaaS. Attendees will be introduced to Salesforce system...

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Study method

Online, self-paced

Duration

1 Year, Part-time

Become an efficient user of the most popular Customer Relationship Management (CRM) software in the world with this Salesforce training course. This course is available to ensure that you have a comprehensive understanding of all the features and elements that lie within Salesforce. Course Units...

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Marketing: Coaches - Branding & Marketing

Study method

Online, self-paced

Duration

3 Hours, Part-time/Full-time

1.5 hours of videos on how to create great marketing and sales copy, with supporting PDFs on copywriting activities.Learn how to effectively express your message, and show your clients your value as an entrepreneur.Discover tips and tricks for writing better copy that converts to more website sale...

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Public Relations Course

Study method

Online, self-paced

Duration

80 Hours

Public Relations course ,a series of three in-depth modules gradually outline the contemporary PR profession, along with its role and importance in a modern business setting.Public Relations course , You will learn exactly what it is that the PR manager does, why comprehensive PR planning is of suc...

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ECommerce - Level 3

Study method

Online, self-paced

Duration

200 Hours

As the global Internet population continues to grow, ecommerce is growing as well. By the end of 2015, ecommerce is expected to generate over $400 billion annually. This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosin...

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8911, Installation and Deployment in Microsoft Dynamics CRM 4.0

Study method

Classroom

Location

Sheffield, South Yorkshire and 12 other locations

Duration

2 Days, Part-time

Module 1: Microsoft Dynamics CRM Components Microsoft Dynamics CRM Components. Microsoft Dynamics CRM Server. Microsoft Dynamics CRM for Microsoft Office Outlook. Microsoft Dynamics CRM E-mail Router. Microsoft SQL Server 2005. Active Directory. Internet Information Systems. Module 2: Planning...

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80296, Microsoft Dynamics CRM 2011 Installation and Deployment

Study method

Classroom

Location

Sheffield, South Yorkshire and 12 other locations

Duration

2 Days, Part-time

Module 1: Microsoft Dynamics CRM Components Microsoft Dynamics CRM ComponentsMicrosoft Dynamics CRM ServerMicrosoft Dynamics CRM for Office OutlookMicrosoft Dynamics CRM E-mail RouterMicrosoft SQL Server 2008Microsoft Dynamics CRM Reporting ExtensionsMicrosoft Dynamics CRM Language PacksMicrosoft...

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80539, Installation and Deployment in Microsoft Dynamics CRM 2013

Study method

Classroom

Location

Sheffield, South Yorkshire and 12 other locations

Duration

2 Days, Part-time

Module 1: System Requirement and Required TechnologiesMicrosoft Dynamics CRM OfferingsOn-Premises Licensing ModelOnline Licensing ModelSupporting TechnologiesMicrosoft Dynamics CRM ServerAccessing Microsoft Dynamics CRMMicrosoft Dynamics CRM for Office OutlookManaging EmailsMicrosoft Dynamics CRM...

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8913, Applications in Microsoft Dynamics CRM 4.0

Study method

Classroom

Location

Nottingham, Nottinghamshire and 12 other locations

Duration

3 Days, Part-time

Module 1: Introduction to Microsoft Dynamics CRM Gaining a competitive advantage through CRM Microsoft Dynamics CRM Modules Microsoft Dynamics CRM Server and Client Options Balancing Usability and Reporting Microsoft Dynamics CRM User Interface Getting Help Multi-Language Support in Microsoft...

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8912, Customization and Configuration in Microsoft Dynamics CRM 4.0

Study method

Classroom

Location

Nottingham, Nottinghamshire and 12 other locations

Duration

3 Days, Part-time

Module 1: Configuring Business Units Business Units Overview Maintaining Business Units Module 2: Configuring Security Microsoft Dynamics CRM Security Features Privileges Access Levels Security Roles Security Roles and Business Units Creating and Copying Security Roles Planning Considerations when...

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80002, Administration in Microsoft Dynamics CRM 4.0

Study method

Classroom

Location

Manchester, Lancashire and 12 other locations

Duration

2 Days, Part-time

: Configuring Users and Teams User management overview Microsoft Dynamics CRM User Management User Manager Wizard Team Management Module 4: Configuring System Settings Configure System Settings Configure Multi-Currency Exchange Rates Install Multilingual User Interface (MUI) Language Packs Enable and use...

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80542, Customization and Configuration in Microsoft Dynamics CRM 2013

Study method

Classroom

Location

Nottingham, Nottinghamshire and 12 other locations

Duration

3 Days, Part-time

Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013 Customization or DevelopmentMicrosoft Dynamics CRM SolutionsIntroduction to Entity Customization Module 2: Building a Security Model in Microsoft Dynamics CRM 2013Lessons Introduction to Business UnitsOverview of Security RolesUser...

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80295, Extending Microsoft Dynamics CRM 2011

Study method

Classroom

Location

Leicester, Leicestershire and 12 other locations

Duration

3 Days, Part-time

• Using the RetrieveMultipleMethod• Handling WCF Faults Module 3: Querying Data and Executing Operations • Querying in Microsoft Dynamics CRM 2011• Query Expression• QueryByAttitude• LINQ Queries• FetchXML• Filtered Views• OData• Execute Method• Requests and Responses• Using the MetadataService Web...

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80294, Microsoft Dynamics CRM 2011 Customization and Configuration

Study method

Classroom

Location

Sheffield, South Yorkshire and 12 other locations

Duration

3 Days, Part-time

AccountsLab: Managing Teams Module 3: Customizing Microsoft Dynamics CRM OverviewCustomization MethodologyWho can Customize Microsoft Dynamics CRM?Types of CustomizationsTypes of Customizations - SolutionsLab: Creating a Solution Module 4: Customizing FieldsCustomization ConceptsField Data TypesField...

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Salesforce CRM: The Definitive Admin [Video]

Study method

Online, self-paced

Duration

5 Hours

the job done. A practical guide for Salesforce administration, providing step-by-step instructions on different topics across the Salesforce CRM application. Each video provides clear and concise instructions for each topic, as well as providing common best practices and practical examples along...

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80003, Workflow in Microsoft Dynamics CRM 4.0

Study method

Classroom

Location

Manchester, Lancashire and 12 other locations

Duration

1 Day, Part-time

, the design process, updating triggers, conditional branching advanced and multi-stage workflows, monitoring workflows and workflow security. The course also focuses on using workflows in Microsoft Dynamics CRM 4.0 to automate the sales process, lead promotion and probable revenue. Extending and upgrading...

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80290, Marketing Automation in Microsoft Dynamics CRM 2011

Study method

Classroom

Location

Nottingham, Nottinghamshire and 12 other locations

Duration

1 Day, Part-time

Management This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role...

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80291, Sales Management in Microsoft Dynamics CRM 2011

Study method

Classroom

Location

Manchester, Lancashire and 12 other locations

Duration

1 Day, Part-time

The Microsoft Dynamics CRM Sales Order ProcessOpportunities, Quotes, and the Sales ProcessWorking with OrdersWorking with InvoicesLab: Create Multiple Quotes from an OpportunityLab: Convert a Quote to an Order Module 4: Analysis, Reporting and Goals Analyzing Sales Information with Lists, Views...

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