CRM, PR & Phone-Based Customer Service
15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
Summary
- Digital certificate - Free
- Hard copy certificate - Free
- Exam(s) / assessment(s) is included in price
- Tutor is available to students
Add to basket or enquire
Overview
✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩
[Updated 2025]
CRM, PR & Phone-Based Customer Service
Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer relationships, professionals skilled in CRM, PR, and phone-based service are in high demand. Skilled customer service representatives can earn between £22,000 and £35,000 annually, making it a stable and rewarding field.
Introducing our CRM, PR & Phone-Based Customer Service course – a comprehensive training program designed to give you the knowledge and skills to excel in customer relationship management, public relations, and phone-based customer service.
What you’ll gain from this course:
- Master Customer Success: Learn strategies to improve customer satisfaction and loyalty, with a focus on customer success and retention.
- Understand Retail Service: Gain expertise in retail customer service with our Level 3 module, offering real-world strategies to boost customer engagement.
- Psychology of Customers: Delve into the psychology behind customer behaviors and use this knowledge to improve interactions.
- Excel in Phone-Based Service: Learn best practices for handling phone inquiries, ensuring customer satisfaction over the phone.
- PR and Communication Skills: Develop key PR skills and communication strategies for both internal and external business relations.
- Specialized Training: From handling fraud to technical support, this course covers all key aspects of customer service roles.
This course offers you the essential skills needed to thrive in the dynamic field of customer service. Enroll today and become an expert in customer relations, setting yourself up for success in this growing industry!
This Bundle Includes:
- Course 01: Customer Success Strategist
- Course 02: Retail Customer Service - Level 3
- Course 03: Sales: Psychology of Customers
- Course 04: PR : Public Relation
- Course 05: Phone-Based Customer Service
- Course 06: Know Your Customer (KYC)
- Course 07: Customer Service & Environment
- Course 08: Patient Customer Service
- Course 09: Customer Service Fraud Officer
- Course 10: Service Helpdesk & Technical Support
- Course 11: Call Centre Training
- Course 12: Communication: Identifying and Reducing Barriers
- Course 13: Assertive Communication
- Course 14: Document Control & Administration Skills for Receptionist
- Course 15: Corporate Receptionist
Key Features
- Accredited by CPD
- Instant e-certificate
- FREE PDF + Hardcopy certificate
- Easy payment method
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- Learn Anytime, Anywhere
- 24/7 Learning Assistance
- Best Value Price
- Discounts on bulk purchases
Enrol now in this CRM, PR & Phone-Based Customer Service course to excel!
Certificates
Digital certificate
Digital certificate - Included
Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
CPD
Course media
Resources
- Training Express - download
Description
Learning Outcomes
- Understand the role of a Customer Success Strategist.
- Learn the fundamentals of Retail Customer Service practices.
- Explore the psychology behind customer buying decisions.
- Gain insights into Public Relations in business.
- Develop skills for effective phone-based customer service.
- Learn how to manage customer service fraud and risks.
Accreditation
All of our courses are fully accredited, including this CRM, PR & Phone-Based Customer Service Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in CRM, PR & Phone-Based Customer Service.
Certification
Once you’ve successfully completed your CRM, PR & Phone-Based Customer Service Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our CRM, PR & Phone-Based Customer Service Course certification has no expiry dates, although we do recommend that you renew them every 12 months.
Who is this course for?
This CRM, PR & Phone-Based Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this CRM, PR & Phone-Based Customer Service Course is ideal for:
- Anyone interested in building a career in customer service.
- Those looking to develop skills in retail and phone-based support.
- Individuals aiming for roles in PR, sales, and customer success.
- People interested in the healthcare and technical support sectors.
Requirements
Learners do not require any prior qualifications to enrol on this CRM, PR & Phone-Based Customer Service Course. You just need to have an interest in CRM, PR & Phone-Based Customer Service Course.
Career path
After completing this CRM, PR & Phone-Based Customer Service Course you will have a variety of careers to choose from. The following job sectors of CRM, PR & Phone-Based Customer Service Course are:
- Customer Success Manager - £25K to £40K
- Retail Customer Service Representative - £18K to £25K
- PR Executive - £22K to £35K
- Call Centre Advisor - £19K to £28K
- Technical Support Specialist - £23K to £35K
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Provider
Training Express is a premier course provider in the UK, trusted by over 1,000,000 students and 10,000 business partners worldwide. Established by a dedicated team of experts, we specialise in delivering accredited certification and training designed to enhance organisational performance across various sectors and industries. Our comprehensive courses focus on promoting high standards of food hygiene, business wellbeing, and workplace safety.
Our fully branded corporate training solutions have helped over 10,000 businesses reach their goals since our inception. As our learning community grows, we remain committed to providing free digital accredited certificates that support our students' success in their professional lives.
Why Training Express?
- 1,000,000 Students
- 10,000 Business Partners
- 5,000+ Accredited Courses
At Training Express, we develop interactive video-based online courses tailored to meet the critical training needs essential for business success.
Corporate Training Offerings:
- Admin Dashboard
- Dedicated Business Dashboard
- Downloadable Business Account Brochure
- Course Assigning to Individual or Group
- Full Analytical Reporting & User Management
- Dedicated Account Manager
- Instant Certification & Validation
- 24/7 Expert Support & Customer Service
Accreditations and Memberships:
- CPD UK Accredited
- CPD Quality Standards Accredited
- The Quality Licence Scheme (QLS) Endorsement
- Institute of Hospitality Endorsement
- Memberships: ROSPA, UKRLP, AOHT
Add to basket or enquire
Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
