Skip to content
CRM, PR & Phone-Based Customer Service cover image

CRM, PR & Phone-Based Customer Service
Training Express Ltd

15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
Save 8%
£100 inc VAT (was £109)
Or £33.33/mo. for 3 months...
Offer ends 31 March 2026
Study method
Online
Duration
80 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
150 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
3 students purchased this course

Add to basket or enquire

Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

CRM, PR & Phone-Based Customer Service

Ready to transform your customer service skills and unlock new career opportunities? With businesses increasingly focused on customer relationships, professionals skilled in CRM, PR, and phone-based service are in high demand. Skilled customer service representatives can earn between £22,000 and £35,000 annually, making it a stable and rewarding field.

Introducing our CRM, PR & Phone-Based Customer Service course – a comprehensive training program designed to give you the knowledge and skills to excel in customer relationship management, public relations, and phone-based customer service.

What you’ll gain from this course:

  • Master Customer Success: Learn strategies to improve customer satisfaction and loyalty, with a focus on customer success and retention.
  • Understand Retail Service: Gain expertise in retail customer service with our Level 3 module, offering real-world strategies to boost customer engagement.
  • Psychology of Customers: Delve into the psychology behind customer behaviors and use this knowledge to improve interactions.
  • Excel in Phone-Based Service: Learn best practices for handling phone inquiries, ensuring customer satisfaction over the phone.
  • PR and Communication Skills: Develop key PR skills and communication strategies for both internal and external business relations.
  • Specialized Training: From handling fraud to technical support, this course covers all key aspects of customer service roles.

This course offers you the essential skills needed to thrive in the dynamic field of customer service. Enroll today and become an expert in customer relations, setting yourself up for success in this growing industry!

This Bundle Includes:

  • Course 01: Customer Success Strategist
  • Course 02: Retail Customer Service - Level 3
  • Course 03: Sales: Psychology of Customers
  • Course 04: PR : Public Relation
  • Course 05: Phone-Based Customer Service
  • Course 06: Know Your Customer (KYC)
  • Course 07: Customer Service & Environment
  • Course 08: Patient Customer Service
  • Course 09: Customer Service Fraud Officer
  • Course 10: Service Helpdesk & Technical Support
  • Course 11: Call Centre Training
  • Course 12: Communication: Identifying and Reducing Barriers
  • Course 13: Assertive Communication
  • Course 14: Document Control & Administration Skills for Receptionist
  • Course 15: Corporate Receptionist

Key Features

  • Accredited by CPD
  • Instant e-certificate
  • FREE PDF + Hardcopy certificate
  • Easy payment method
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • Learn Anytime, Anywhere
  • 24/7 Learning Assistance
  • Best Value Price
  • Discounts on bulk purchases

Enrol now in this CRM, PR & Phone-Based Customer Service course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

150 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Learning Outcomes

  • Understand the role of a Customer Success Strategist.
  • Learn the fundamentals of Retail Customer Service practices.
  • Explore the psychology behind customer buying decisions.
  • Gain insights into Public Relations in business.
  • Develop skills for effective phone-based customer service.
  • Learn how to manage customer service fraud and risks.

Accreditation

All of our courses are fully accredited, including this CRM, PR & Phone-Based Customer Service Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in CRM, PR & Phone-Based Customer Service.

Certification

Once you’ve successfully completed your course, you will immediately be sent a FREE digital & Printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This CRM, PR & Phone-Based Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this CRM, PR & Phone-Based Customer Service Course is ideal for:

  • Anyone interested in building a career in customer service.
  • Those looking to develop skills in retail and phone-based support.
  • Individuals aiming for roles in PR, sales, and customer success.
  • People interested in the healthcare and technical support sectors.

Requirements

Learners do not require any prior qualifications to enrol on this CRM, PR & Phone-Based Customer Service Course. You just need to have an interest in CRM, PR & Phone-Based Customer Service Course.

Career path

After completing this CRM, PR & Phone-Based Customer Service Course you will have a variety of careers to choose from. The following job sectors of CRM, PR & Phone-Based Customer Service Course are:

  • Customer Success Manager - £25K to £40K
  • Retail Customer Service Representative - £18K to £25K
  • PR Executive - £22K to £35K
  • Call Centre Advisor - £19K to £28K
  • Technical Support Specialist - £23K to £35K

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: CRM, PR, Customer service, Marketing, Retail
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.