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Quality Management + Credit Control with Customer Relationship Management (CRM) cover image

Quality Management + Credit Control with Customer Relationship Management (CRM)
Skills Boost

Special Offer | 3 Courses Bundle | Free 3 PDF Certificate | 24/7 Tutor Support | No Hidden Fees | Money Back Guarantee

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
1 Video (with subtitles and transcript), 25 PDFs and 1 Quiz
Duration
8.8 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Quality Management + Credit Control with Customer Relationship Management (CRM) (included in price)
Additional info
  • Tutor is available to students

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Overview

Quality Management + Credit Control with Customer Relationship Management (CRM)

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Courses with this Quality Management + Credit Control with Customer Relationship Management (CRM) course

  • Course 01: ISO 9001:2015 Quality Management
  • Course 02: Credit Control Training
  • Course 03: Customer Relationship Management (CRM)
  • Course 04: Business Process Management

The Quality Management + Credit Control with Customer Relationship Management (CRM) course is a comprehensive training programme designed to develop your expertise in managing quality standards, controlling credit effectively, and building strong customer relationships. This integrated course equips learners with essential skills to improve business operations, enhance customer satisfaction, and maintain financial stability.

You’ll start by mastering quality management principles, including quality assurance, continuous improvement processes, and compliance with industry standards. Learn how to implement effective quality control systems that drive operational excellence and deliver consistent products or services.

The credit control module focuses on managing accounts receivable, assessing credit risk, handling overdue payments, and maintaining cash flow. You’ll gain practical techniques to minimise bad debts and improve financial performance.

In the Customer Relationship Management (CRM) section, explore strategies and tools to manage customer interactions, improve loyalty, and increase sales. Discover how to use CRM software to track customer data, personalise communication, and enhance service delivery.

Key Highlights of the Quality Management + Credit Control with Customer Relationship Management (CRM) Course

  • Instant Free e-Certificate upon successful completion
  • 24/7 Expert Tutor Support available
  • No Hidden Fees – Transparent Pricing
  • Lifetime Access to Course Materials
  • 100% Satisfaction Guarantee on Learning

Certificates

Assessment details

Quality Management + Credit Control with Customer Relationship Management (CRM)

Included in course price

Curriculum

This course contains

Format: 1 Video (with subtitles and transcript), 25 PDFs and 1 Quiz

Duration: 8h and 47m

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: ISO 9001:2015 Quality Management 2:44:00

    • 3: Module 1 An Overview of Credit Control 24:00
    • 4: Module 2 Credit Risk Assessment and Analysis 18:00
    • 5: Module 3 Understanding Credit Analysis 20:00
    • 6: Module 4 Debt Recovery and Collections 23:00
    • 7: Module 5 Credit Control Policies and Procedures 14:00
    • 8: Module 6 Financial Analysis for Credit Control 10:00
    • 9: Module 7 Credit Management 09:00

    • 10: Module 1 An Overview of CRM 06:00
    • 11: Module 2 Understanding CRM Software 13:00
    • 12: Module 3 Understanding Traditional and Social CRM 10:00
    • 13: Module 4 Customer Lifecycle Management 11:00
    • 14: Module 5 Sales Funnel 09:00
    • 15: Module 6 Measuring CRM 05:00
    • 16: Module 7 Customer Engagement Management Strategies 07:00
    • 17: Module 8 How to Improve Customer Engagement 08:00

    • 18: Module 1 An Overview of Business Process Management 18:00
    • 19: Module 2 Understanding the Evolution of Enterprise Systems Architectures 36:00
    • 20: Module 3 Foundation of Business Process Modelling 26:00
    • 21: Module 4 Understanding Process Orchestrations 29:00
    • 22: Module 5 Understanding Process Choreographies 18:00
    • 23: Module 6 Understanding Properties of Business Processes 11:00
    • 24: Module 7 Understanding Business Process Management Architectures 11:00
    • 25: Module 8 Understanding Business Process Management Methodology 18:00

    • 26: Final Assessment 05:00
    • 27: Get Your Certificate [Optional] 02:00

Description

Quality Management + Credit Control with Customer Relationship Management (CRM)

This combined course in Quality Management, Credit Control, and Customer Relationship Management (CRM) equips you with essential business skills for operational success. Learn how to develop and implement quality management systems that ensure compliance and enhance customer satisfaction.

The credit control training teaches effective management of credit policies, debt collection, and risk assessment to maintain healthy cash flow and reduce financial losses.

Fully online and self-paced, the Quality Management + Credit Control with Customer Relationship Management (CRM) course suits busy professionals aiming to enhance their skills and boost business performance.

Certificate of Achievement – Quality Management + Credit Control with Customer Relationship Management (CRM) Course

Upon successful completion of the Quality Management course, you will receive a Certificate of Achievement. This certificate is provided as a free downloadable PDF, allowing you to easily print, share, or showcase it on your professional profiles.

Refund Policy

We offer a 14-day refund policy for this Quality Management + Credit Control with Customer Relationship Management (CRM) course. If you are not completely satisfied, you can request a refund quickly and easily through your learner dashboard within this period.

Who is this course for?

Ideal for finance professionals, credit controllers, quality managers, customer service staff, and business owners seeking to improve operational quality, financial control, and customer engagement.

Requirements

No prior experience required. Basic English and computer skills recommended. Suitable for professionals and beginners interested in quality management, credit control, and CRM.

Career path

Prepares for roles such as quality manager, credit controller, CRM specialist, customer service manager, accounts officer, or business operations coordinator.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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