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Customer Relationships Management - CRM
Training Express Ltd

CPD Certified | Free HARDCOPY & PDF Certificate | Free Retake Exam | Audio Visual Training | Lifetime Access

Summary

Price
£15 inc VAT
Study method
Online, On Demand 
Course format
16 Videos and 2 PDFs
Duration
1.9 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
  • Reed Courses Certificate of Completion - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students
34 students purchased this course

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Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2026]

Customer Relationships Management - CRM

Imagine being at the forefront of a business revolution, where your skills in Customer Relationship Management (CRM) become the driving force behind customer loyalty and business success. In today's rapidly evolving business landscape, CRM expertise is more than just an advantage—it's a catalyst for career transformation. With 78% of companies worldwide now placing CRM systems at the core of their customer engagement strategies, there’s never been a better time to dive into this dynamic field and accelerate your career.

Welcome to our "Customer Relationship Management - CRM" course—a journey that will take you from understanding the basics of CRM to mastering advanced strategies that can change the trajectory of your career. This isn't just another course; it's a deep dive into the world of CRM, offering you the tools and knowledge to stand out in a competitive market.

The CRM industry is booming, with a projected 14% growth over the next decade, making now the perfect time to carve out your place in this thriving sector. As businesses continue to recognize the vital role CRM plays in driving customer satisfaction and loyalty, the demand for skilled CRM professionals is soaring. And with annual salaries ranging from £35,000 to £60,000, the rewards for CRM expertise are as substantial as the opportunities.

Are you ready to embark on a journey that could redefine your career? Enroll today and start your path to becoming a CRM expert. The future of CRM is bright—don't miss your chance to be part of it.

Learning Outcomes of CRM

  • Get a comprehensive introduction to Customer Relationship Management
  • Display knowledge of customer cycle and CRM, its types & fundamentals
  • Learn the various CRM strategies and their elements
  • Know tools for data analysis and the benefits of marketing databases
  • Acquire various customer retention marketing strategies
  • Find out the role of CRM in handling customer complaints
  • Discover the future of CRM & the trends that are changing customer interaction

Key Features of the CRM Course

  • Instant e-certificate
  • Fully online, interactive CRM course with audio voiceover
  • Developed by a professional CRM Specialist
  • Self-paced learning and laptop, tablet, and smartphone-friendly
  • 24/7 Learning Assistance

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Certificates

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 16 Videos and 2 PDFs

Duration: 1h and 54m

    • 1: Module 01 Introduction to Customer Relationship Management (CRM) part 1 06:00
    • 2: Module 01 Introduction to Customer Relationship Management (CRM) part 2 06:45
    • 3: Module 02 CRM Fundamentals part 1 05:23
    • 4: Module 02 CRM Fundamentals part 2 06:16
    • 5: Module 03 CRM Strategies part 1 09:18
    • 6: Module 03 CRM Strategies part 2 09:46
    • 7: Module 04 Data Analysis in CRM part 1 08:31
    • 8: Module 04 Data Analysis in CRM part 2 08:01
    • 9: Module 05 CRM Databases part 1 06:04
    • 10: Module 05 CRM Databases part 2 06:40
    • 11: Module 06 Deepening Customer Relationship part 1 06:08
    • 12: Module 06 Deepening Customer Relationship part 2 07:41
    • 13: Module 07 Handling Customer Complaints part 1 05:05
    • 14: Module 07 Handling Customer Complaints part 2 05:36
    • 15: Module 08 Future of CRM part 1 07:03
    • 16: Module 08 Future of CRM part 2 07:25
    • 17: Leave a Review 01:00
    • 18: Get your Free CPD Certificate 01:00

Description

Customer Relationships Management - CRM Course Curriculum

  • Module 01: Introduction to Customer Relationship Management (CRM)
  • Module 02: CRM Fundamentals
  • Module 03: CRM Strategies
  • Module 04: Data Analysis in CRM
  • Module 05: CRM Databases
  • Module 06: Deepening Customer Relationship
  • Module 07: Handling Customer Complaints
  • Module 08: Future of CRM

Accreditation

All of our courses are fully accredited, including this Customer Relationships Management - CRM Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Relationships Management - CRM.

Certification

Once you’ve successfully completed your course, you will immediately be sent a FREE digital & Printed certificate (only printed certificate delivery fee applicable). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This Customer Relationships Management - CRM Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Relationships Management - CRM Course is ideal for:

  • Business owners
  • Sales professionals
  • Marketing professionals
  • Customer service representatives
  • IT professionals
  • Entrepreneurs:

Requirements

Learners do not require any prior qualifications to enrol on this Customer Relationships Management - CRM Course. You just need to have an interest in Customer Relationships Management - CRM Course.

Career path

After completing this Customer Relationships Management - CRM Course you will have a variety of careers to choose from. The following job sectors of Customer Relationships Management - CRM Course are:

  • CRM Manager
  • CRM Consultant
  • CRM Specialist
  • CRM Analyst

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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