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Customer Service Excellence - Level 5

Free Ebook | Customer Care | Telephone Etiquette | Receptionist | Know Your Client (KYC) | Email Writing

Learndrive

Summary

Price
Save 33%
£12 inc VAT (was £18)
Offer ends 31 December 2024
Study method
Online, On Demand What's this?
Duration
9.9 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Accredited Certificate from LearnDrive - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
10 students purchased this course

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Overview

Customer Service Excellence - Level 5 Diploma

Embark on a journey to Customer Service mastery with our Level 5 Diploma, designed to elevate your service skills to new heights. Develop a profound understanding of Customer Service nuances, from telephone etiquette to email professionalism.

Key Performance Metrics in Customer Service Bundle:

  • Master excellence in Customer Service.
  • Apply Customer Service principles in telephone etiquette.
  • Become an expert Receptionist with a Customer Service focus.
  • Integrate KYC procedures for improved Customer Service.
  • Perfect Customer Service-oriented email writing skills.

Courses Included in Customer Service Bundle:

  • 01: Customer Service Excellence
  • 02: Customer Care
  • 03: Telephone Etiquette
  • 04: Receptionist
  • 05: Know Your Client (KYC)
  • 06: Email Writing

Accreditation:

This Customer Service Excellence - Level 5 Diploma is CPDQE accredited, which serves as an impactful mechanism for skill enhancement.

Certificates

Accredited Certificate from LearnDrive

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Curriculum

17
sections
53
lectures
9h 57m
total

Course media

Description

Key Lesson Snippets in Customer Service Bundle:

  • Customer Service Excellence

    • Dive into advanced techniques and strategies to achieve excellence in Customer Service.

  • Telephone Etiquette

    • Master telephone communication skills crucial for superior Customer Service.

  • Receptionist Skills

    • Develop front-line skills essential for receptionists, emphasizing a Customer Service-centric approach.

  • Know Your Client (KYC)

    • Understand KYC principles to enhance personalization and effectiveness in Customer Service.

  • Email Writing

    • Learn to craft professional, courteous, and effective emails that reflect high standards of Customer Service.

Who is this course for?

This course will pave the way for higher study in the field of Customer Service. You can enrol on higher level Customer Service courses, such as:

  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service
  • Level 4 Certificate in Customer Service
  • Level 4 Diploma in Customer Service
  • Level 5 Certificate in Customer Service
  • Level 5 Diploma in Customer Service
  • Level 6 Certificate in Customer Service
  • Level 6 Diploma in Customer Service
  • Level 7 Certificate in Customer Service
  • Level 7 Diploma in Customer Service
  • Level 3 Certificate in Customer Service
  • Level 3 Diploma in Customer Service Advisor
  • Level 4 Certificate in Customer Service Advisor
  • Level 4 Diploma in Customer Service Advisor
  • Level 5 Certificate in Customer Service Management
  • Level 5 Diploma in Customer Service Management
  • Level 6 Certificate in Customer Service Management
  • Level 6 Diploma in Customer Service in Retail
  • Level 7 Certificate in Customer Service in Retail
  • Level 7 Diploma in Customer Service in Retail

Career path

  • Customer Service Manager
  • Customer Service Assistant
  • Customer Service Advisor
  • Customer service Agent
  • Customer Service Representative

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, Business, Retail
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