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Intermediate CRM Cpd courses

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  • Customer Service, KYC, CDD & Customer Relationship Management (CRM) Diploma

    NextGen Learning
    Level 5 QLS Endorsed Diploma + CPD Certified + 43 Endorsed Topics + Free PDF Certificate + Instant & Lifetime Access
    • 417 students
    • Online
    • 7.4 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    Great service
    Highly rated
    Popular
    Trending
    ...Discovering and Pursuing Goals Module 01: Overview of Customer Relationship Management (CRM) Module 02: Basics of CRM Module 03: CRM Strategies & Approaches Module 04: Interpreting Data within CRM Module 05: Understanding CRM Databases Module 06: Enhancing Customer Connections & …
    Save 9%
    £19 £21

  • Overview of CRM (Customer Relationship Management)

    Knowledge Gate
    CPD Accredited> Instant Free Certificate ! Video Lesson> No Exam Required> 24/7 Expert Support
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...scope of CRM (Customer Relationship Management). Explain the role of CRM (Customer Relationship Management) in strengthening customer loyalty. Identify the components and features of CRM (Customer Relationship Management). Evaluate how CRM (Customer Relationship Management) impacts …
    £21

  • CRM: Customer Relationship Management

    Nano Training
    CPD QS Accredited | Bite Size Course Materials | Quick Access | Easy to Learn | 24/7 Expert Support
    • 12 students
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...knowledge in CRM and its practices. Anyone interested in learning about customer relationship management. This Customer Relationship Management (CRM) course is open to everyone and has no formal entry criteria. After completing this Customer Relationship Management (CRM) course, you …
    £24.99

  • Level 2 & 3 Diploma in Customer Service with KYC- Know Your Customer & CRM

    Training Express Ltd
    6 Free Courses | Free PDF & hard copy Certificate | Free Retake Exam | Lifetime Access
    • 189 students
    • Online
    • 1.5 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Highly rated
    ...master KYC and Customer Due Diligence (CDD) protocols, and develop strategies to strengthen client loyalty through Customer Relationship Management (CRM) . The program also integrates Anti-Money Laundering (AML) awareness , ensuring you understand compliance requirements that protect …
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    £19 £19.25

  • Loyalty Program Specialist: Design, Implementation, and Future Trends

    Online Training Academy
    Level 3 | CPD approved | Free Certificate from Reed | Lifetime Access | Instance Access | 20 CPD Points
    • New course!
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 20 CPD points
    • Tutor support
    Great service
    ...Loyalty Program Specialist Loyalty Program Manager Loyalty Marketing Manager Customer Loyalty Manager Loyalty Partnerships Manager CRM/Loyalty Analyst Loyalty Program Specialist: Design, Implementation, and Future Trends Module 2 Designing Effective Loyalty Programs Module 3 Implementing …
    £19

  • Customer Relationships Management - CRM

    Training Express Ltd
    CPD Certified Diploma | Free HARDCOPY & PDF Certificate + Free PR, Negotiation Skills Courses
    • 34 students
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Relevant Customer Relationships Management - CRM Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship …
    £19

  • CRM: Customer Relationship Management course

    Inspire London College Ltd
    CRM - Level 5 Diploma in Customer Relationship Management - Learn CRM skills with our online level 5 course
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...offers this customer relationship management course in which you will learn the fundamentals of CRM. This CRM course will teach you what CRM is, how it works, and how to apply it to your business. There are several ways that ILC's CRM course can help enterprises grow their customer …
    £19

  • QLS Level 2, 3, 4 CRM

    Imperial Academy
    Level 4 QLS Endorsed Course with FREE Certificate | CPD Accredited | 120 CPD Points | Lifetime Access
    • Online
    • 336 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    ...of CRM as you move through the modules of this course and learn about its key ideas, including things like — Level 2 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Level 3 Module 03: CRM Strategies Module 04: Data Analysis in CRM Module …
    £189

  • CRM, PR & Phone-Based Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...making it a stable and rewarding field. Introducing our CRM, PR & Phone-Based Customer Service course – a comprehensive training program designed to give you the knowledge and skills to excel in customer relationship management, public relations, and phone-based customer service …
    Save 8%
    £100 £109

  • Customer Relationship Manager - Customer service Training

    Online Training Academy
    CPD approved | 5 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 30 CPD Points
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    Great service
    ...Coordinator CRM Consultant Customer Relationship Management {CRM} Training Evaluating and Reviewing CRM Programs Tool Selection and Strategies for Customer Retention Requirements-Based Product Selection Homegrown Solutions vs. Application Service Providers Future Trends in CRM CRM Success …
    £19.50

  • Account Management & CRM Diploma - CPD Certified

    Academy for Health & Fitness
    Level 3 QLS Endorsed & CPD Certified| 4 in 1 Exclusive Bundle! | 140 CPD Points | Free PDF Certificate | Lifetime Access
    • Online
    • 17 hours · Self-paced
    • Certificate(s) included
    • 140 CPD points
    • Tutor support
    Great service
    ...anytime. Our tutors are available 24/7 to answer your questions throughout the program. The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery). Account Management Bundle …
    Save 28%
    £25 £35

  • Sales Techniques, Customer Relationship Management and Marketing - CPD Certified

    Apex Learning
    New Year Sale | 30-in-1 Bundle| CPD Certified | 300 CPD Points| Gifts: Hardcopy + PDF Certificate + SID (Worth 300)
    • Online
    • 150 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    ...Using a Prospect Board Course02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer …
    £149

  • Retail Customer Service Training – CPD Accredited

    Apex Learning
    Updated: January 2026 | 11-in-1 Bundle | 110 CPD Points| Free Hardcopy & PDF Certificate| Lifetime Access| Tutor Support
    • Online
    • 49 hours · Self-paced
    • Certificate(s) included
    • 110 CPD points
    • Tutor support
    Great service
    ...anytime. Our tutors are available 24/7 to answer your questions throughout the program. The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery). Enrol now in Retail Customer …
    £49

  • Effective Customer Loyalty Programs

    Online Training Academy
    CPD approved | 9 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 50 CPD Points
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 50 CPD points
    • Tutor support
    Great service
    ...Customer Loyalty Program Assistant Customer Retention Executive Loyalty Marketing Coordinator CRM and Loyalty Specialist Customer Experience Officer Retail Loyalty Analyst Customer Loyalty Programs Module 1 Foundations of Customer Loyalty Module 2 Strategic Loyalty Program Design Module …
    £19.50

  • Become a Master of Client Management - CPD Accredited

    Academy for Health & Fitness
    Flash Sale! CPD Certified | 5 On-Demand Topics in 1 | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Managing Difficult Clients and Conflict Resolution Module 5: Future-Proofing Client Management Learning Outcomes of our Client Management Program: Build trust with clients using clear and proactive communication Develop strategies that boost loyalty and long-term engagement Resolve …
    £19.99

  • Zoho Training for Customer Service Advisor

    Academy for Health & Fitness
    Get Access to 2000+ Courses | Free Access For 1 Family Member| Unlimited PDF Transcripts & Certificates| Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...master essential CRM tools and make your mark in a rapidly evolving industry. Learning outcomes of this Zoho Training for Customer Service Advisor Course: Understand the fundamentals of Zoho CRM for customer service. Manage customer data effectively within Zoho CRM. Utilize communication …
    £209

  • How to Become a Customer Service Advisor

    Online Training Academy
    CPD approved | 5 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 30 CPD Points
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    Great service
    ...Customer Service Advisor Module 2: Foundations of Customer Service Module 3: Communication and Problem-Solving Skills Module 4: Customer Relationship Management (CRM) Practices Module 5: Time Management and Multitasking Module 6: Advanced Customer Service Strategies Learning Outcomes Understand …
    £19.99

  • Consulting Foundations: Client Management & Relationships

    Online Training Academy
    CPD approved | 9 Free Bonus Courses | Free Certificate from Reed | Lifetime Access | Instance Access | 50 CPD Points
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 50 CPD points
    • Tutor support
    Great service
    ...consulting. Discover how robust relationships are the cornerstone of successful client management. Module 03: Strategic CRM and Data Utilization: Gain proficiency in CRM tools and systems. Learn to harness data and client feedback to nurture long-term relationships and implement strategic …
    £19.50

  • Inside Sales Professional

    Academy for Health & Fitness
    Flash Sale! CPD Certified | 5 On-Demand Topics in 1 | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Strategies and Techniques Module 3: Mastering CRM and Sales Tools Module 4: Customer Relationship and Retention Module 5: Advanced Inside Sales Techniques Learning Outcomes: Apply modern inside sales techniques to drive client conversion Use CRM platforms to track leads and improve workflows …
    £19.99

  • Brand Manager: Business Strategy and Management - CPD Certified

    IOMH
    Land Your Dream Job | 30 CPD Courses Bundle | 30 Free PDF Certificate, Student ID Card & Enrolment Letter
    • New course!
    • Online
    • 45 hours · Self-paced
    • Certificate(s) included
    • 300 CPD points
    • Tutor support
    Great service
    ...Customer Relationship Management (CRM) Module 1: Introduction to Customer Relationship Management (CRM) Module 2: CRM Fundamentals Module 3: CRM Strategies Module 4: Data Analysis in CRM Module 5: CRM Databases Module 6: Deepening Customer Relationship Module 7: Handling Customer …
    £109

  • Relationship Manager

    Academy for Health & Fitness
    Level 4 QLS Endorsed Diploma! 150 CPD Points| 12 Video Lessons| Free Student ID Card & Assessment Included
    • Online
    • 370 hours · Self-paced
    • 150 CPD points
    • Tutor support
    Great service
    ...Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings …
    £19

  • Customer Success Manager

    Training Express Ltd
    CPD Certified | Free PDF Certificate, Free Life Coaching Course | Free Retake Exam | Lifetime Access
    • 50 students
    • Online
    • 4 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Introduction to Customer Relationship Management (CRM) Module 04: CRM Fundamentals Module 05: CRM Strategies Module 06: Data Analysis in CRM Module 07: CRM Databases Module 08 : Deepening Customer Relationship Module 09: Handling Customer Complaints Module 10: Future of CRM Module 11: …
    £19

  • Customer Experience Manager

    Academy for Health & Fitness
    Limited Time Offer! CPD Accredited | Free ID Card & Assessment Added | 24/7 Expert Support | Audio Visual Training
    • Online
    • 5 hours · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...Different about Good Customer Service? Module 03: Establishing Your Attitude Module 04: Introduction to Customer Relationship Management (CRM) Module 05: CRM Fundamentals Module 06: CRM Strategies Module 07: Deepening Customer Relationship Module 08: Handling Customer Complaints Module …
    £19.99

  • Customer Service Diploma - CPD Certified

    IOMH
    Massive Blockbuster Deals! 06 more Courses + FREE PDF Certificate | CPD Accredited | 70 CPD Points | 24/ 7 Tutor Support
    • Online
    • 35 hours · Self-paced
    • 70 CPD points
    • Tutor support
    Great service
    ...you with expertise in CRM, fraud prevention, KYC, and executive support. Whether starting out or advancing, this bundle provides industry-relevant training. Flexible learning ensures accessibility for all career stages. With keywords like customer service, CRM, KYC, fraud prevention …
    £42

  • Property Management Diploma

    Apex Learning
    New Year Sale | CPD Certified | Free PDF + Hardcopy Certificate | Lifetime Access
    • 107 students
    • Online
    • 40 hours · Self-paced
    • Certificate(s) included
    • 110 CPD points
    • Tutor support
    Great service
    ...anytime. Our tutors are available 24/7 to answer your questions throughout the program. The program has been designed to be clear and easy to understand Receive a free Student ID Card as part of the program (£10 applicable for international delivery). So, enrol now in this Property …
    Save 33%
    £39 £59
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FAQs

Reed Courses advertises a large variety of CRM courses which are delivered by a range of learning providers. The CRM courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a CRM course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for CRM courses, you might also be interested in Marketing, PR and Business Marketing. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

Yes, Reed Courses has a wide range of free courses in a variety of subject areas. These free courses are a great way to explore a subject you're interested in without a financial commitment. You can find them by visiting the free page.
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