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CRM: Customer Relationship Management course
Inspire London College Ltd

CRM - Level 5 Diploma in Customer Relationship Management - Learn CRM skills with our online level 5 course

Summary

Price
£19 inc VAT
Study method
Online
Course format
Reading material - PDF/e-book
Duration
4 weeks · Self-paced
Access to content
12 months
Qualification
No formal qualification
CPD
100 CPD hours / points
CPD What's this?
Certificates
  • Level 5 Diploma in Customer Relationship Management - £42
  • Level 5 Diploma in Customer Relationship Management - £80
Assessment details
  • Quiz based assessment (included in price)
Additional info
  • Tutor is available to students

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Overview

CRM - Customer Realationship Management Course

This is An Introduction to Customer Relationship Management Course.

CRM (Customer Relationship Management) is one of the modern organisations' primary functions and managerial activities. Most organisations are entirely focused on the management of their customers.

CRM is the principle organisations employ to better their relationships with current customers or attract new ones.

Different Customer Relationship Management policies are the core objective of modern organisations, and they hire skilled professionals and efficient staff to manage their customers.

ILC's tutorial on Customer Relationship Management is one of the best CRM tutorials, which enables you to understand Customer Relationship Management in detail and introduces the learners to different aspects of customer relationship management.

Inspire London College offers this customer relationship management course in which you will learn the fundamentals of CRM. This CRM course will teach you what CRM is, how it works, and how to apply it to your business. There are several ways that ILC's CRM course can help enterprises grow their customer support, increase sales revenue, and decrease their customer base for those who are not interested in continuing the relationship with the company.

This CRM course includes everything about Customer Relationship Management, no matter how complex or straightforward. This CRM course will teach you all about customer relationships. Along the way, we will go over how CRM works and the best ways to use it. Once you finish it, you can claim your certificate of achievement for free to show your achievements in Professional life.

This CRM course is specifically designed for individuals who want to establish their careers in customer service and business owners who wish to develop an effective customer service program for their businesses.

The CRM course will also be helpful for candidates who want to improve their skills in customer handling, want to add value to their CVs, students seeking higher qualifications in customer service, and professionals like managers, supervisors, etc.

Certificates

Level 5 Diploma in Customer Relationship Management

Digital certificate - £42

Level 5 Diploma in Customer Relationship Management

Hard copy certificate - £80

Assessment details

Quiz based assessment

Included in course price

CPD

100 CPD hours / points
Accredited by Step Ahead CPD Qualifications

Course media

Description

CRM

Course Outline

The Level 5 Customer Relation Management (CRM) course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below.

Modules Outline - CRM

This CPD course in Customer Relation Management (CRM) comprises ten modules in which learners must achieve 100 credits. Modules are:

  • Customer Service
  • Customer Support
  • Communication Strategies
  • Call Center Training
  • Coaching, Salespeople
  • Contact Center Training
  • Handling Difficult Customers
  • Meeting Management
  • Negotiation Skills
  • Sales Team Motivation

Certificate - CRM

Upon successfully passing the Customer relationship Management (CRM) course Final Test, Learner must pay for the CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

Who is this course for?

CRM

Without any prior knowledge of CRM, the learners can take this CRM training course and in addition, there are no age restrictions. Thus, anyone who is passionate and ambitious about CRM can take the course. There are no specific deadlines for admission, and you can enroll anytime in this course. Moreover, this CRM course is recommended for this position.

  • Managers, supervisors, and team leaders
  • Confident, self-motivated, and passionate candidates
  • Supply chain workers seeking CPD
  • Logistics managers looking to expand knowledge and skills
  • Candidates looking to enhance their CVs
  • Anyone interested in developing knowledge and skills.

Requirements

CRM

There are no precise requirements for a CRM Certificate as no prior knowledge and experience of CRM is required.

Students seeking to enrol for this CRM course should meet the following requirements;

  • Be aged 16 years or above
  • Solid knowledge of the English Language
  • Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
  • A genuine desire to study and succeed.

Career path

CRM

After completing the CRM course/training, you will gain the knowledge and skills to confidently advance your career in customer service and CRM roles. Typical career paths include,

  • Team Leader – £25,000–£35,000

  • Customer Service Officer – £22,000–£30,000

  • Customer Relationship Officer – £28,000–£40,000

  • Customer Support Officer – £22,000–£30,000

  • PR Manager – £35,000–£50,000

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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