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Customer service courses

Whether in an office or on a shop floor in retail, poor customer service can do irreparable damage to a business's reputation. This even applies to online interactions, with customers now expecting companies to deliver excellent customer via social media. In today's world, every employee - from call centre staff to business administration - is a brand ambassador. Our customer service training courses will arm you and your team with the skills to deliver consistently exceptional customer service, and the know-how to prevent the potential consequences of poor experiences.

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  • Customer Service, KYC & Customer Relationship Management (CRM) Diploma

    Training Express Ltd
    20 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 97 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...this empowering journey? Customer Service, KYC & CRM Curriculum Course 01: CRM - Customer Relationship Management Course 02: Customer Service Course 03: Public Relations Course 04: KYC: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Sales: Psychology …
    £100

  • Customer Relationship Management (CRM), KYC & Customer Service

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 100 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...qualifications to enrol on this Customer Relationship Management (CRM), KYC & Customer Service Course. You just need to have an interest in Customer Relationship Management (CRM), KYC & Customer Service Course. After completing this CRM, KYC & Customer Service Course you will have …
    £100

  • Customer Service Manager (CRM) Career Track Diploma

    Training Express Ltd
    Premium Career Track Skills Training | 18 Courses Bundle | 18 Free Certificates | Free Retake Exam | Lifetime Access
    • Online
    • 80 hours · Self-paced
    • Certificate(s) included
    • 80 CPD points
    • Tutor support
    Great service
    ...Included** Elevate your customer service career with confidence. Our Customer Service Manager (CRM) Career Track Diploma equips you with essential skills to provide top-notch customer experiences, setting you apart in any industry Embarking on the Customer Service Manager (CRM) Career Track …
    £100

  • Customer Service & Business Management

    Discover Training
    9-in-1 Cost Effective Bundle | CPD Accredited | 9 FREE PDF Certificates | 110 CPD Points | Lifetime Access
    • Online
    • 12 hours · Self-paced
    • Certificate(s) included
    • 110 CPD points
    • Tutor support
    Great service
    ...Course 05: Know Your Customer (KYC) » Course 06: Customer Service Management: Recovering Difficult Customers » Course 07: Business Analysis » Course 08: Business Performance Management » Course 09: Phone-Based Customer Service Learning Outcomes of Customer Service Course: Master core …
    £59

  • Customer Service Manager Advanced Diploma

    Course Line
    11 Premium course bundle | 11 Free Certificates | Designed by Industry Experts | No Hidden Fees | 24/7 student support
    • Online
    • 21 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...knowledge to boost your career in the Customer Service Manager Advanced Diploma field. This Customer Service Manager Advanced Diploma bundle comes with Course 1: Customer Service Manager Level 3 Advanced Diploma Course 2: Customer Relationship Management (CRM) Course 3: Consumer Behavior …
    Save 6%
    £100 £107

  • Customer Service Training Diploma - CPD Accredited Certification

    Training Express Ltd
    Instructor-Led Training | 20 Courses Bundle | 20 Free PDF & Hardcopy Certificates | 200 CPD Points | Lifetime Access
    • Online
    • 100 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...Courses included in this Customer Service Training are: Course 01 : Customer Service Training Course 02 : CRM – Customer Relationship Management Course 03 : Patient Customer Service Course 04 : Phone-Based Customer Service Course 05 : Receptionist Course 06 : Customer Due Diligence (CDD) …
    £100

  • Office Management & Retail Customer Service - Level 2 Diploma

    Training Express Ltd
    21 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • Online
    • 96 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...Office Management Course 03: Public Relations Course 04: KYC: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Sales: Psychology of Customers Course 07: CRM - Customer Relationship Management Course 08: Equality, Diversity and Discrimination Course 09: …
    £100

  • Phone-Based Customer Service - CPD Course

    Cambridge Open Academy
    7-in-1 Bundle | CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
    • Online
    • 11 hours · Self-paced
    • Certificate(s) included
    • 70 CPD points
    • Tutor support
    Great service
    ...overall customer service practices. This Phone-Based Customer Service - CPD Course bundle Consists of the Following Courses: » Course 1: Phone-Based Customer Service » Course 2: Business Law » Course 3: Marketing » Course 4: Mastering Customer Insights » Course 5: Customer Relationship …
    £65

  • CRM : Mastering Customer Service & Relationship Management - QLS Endorsed

    StudyHub
    FREE Quality Licence Scheme Endorsed Certificate of Achievement | 15-in-1 Exclusive Bundle
    • Online
    • 28 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...Certified CRM : Customer Relationship Management today and start building a brighter future for yourself and your business! This CRM : Customer Relationship Management Bundle consists of the following career-oriented courses: Course 1: Complete Customer Service and Communication …
    Save 8%
    £100 £109

  • Customer Service Training - Technical Support

    Skill Up
    CPD Accredited | 20-in-1 Premium Bundle | 20 PDF Certificates + 1 Hard-Copy Certificate | Tutor Support
    • Online
    • 103 hours · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...furthers your career in Customer Service. This Customer Service Training Bundle Consists of the Following Courses: ➽ Course 01: Win Customers Efficiently: Customer Service Diploma ➽ Course 02: Phone-Based Customer Service ➽ Course 03: Customer Relationship Management ➽ Course 04: Customer …
    £100

  • Level 1 Certificate in Customer Service

    Britannia School of Leadership and Management LTD
    No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated
    • Online
    • 373 hours · Self-paced
    • Regulated qualification
    • Tutor support
    ...Level 1 Certificate in Customer Service (RQF) is an accredited and Ofqual regulated qualification, taught 100% online. This Level 1 Customer Service Certificate is intended for training those who deal with customers regularly or wish to deal with customers as part of their job role …
    Save 78%
    £87 £400

  • Level 1 Award in Customer Service

    Britannia School of Leadership and Management LTD
    No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated
    • 14 students
    • Online
    • 60 hours · Self-paced
    • Regulated qualification
    • Tutor support
    ...deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding …
    £65

  • Entry Level Certificate for Introduction to Customer Service

    Britannia School of Leadership and Management LTD
    No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated
    • Online
    • 130 hours · Self-paced
    • Regulated qualification
    • Tutor support
    ...deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. Introduction to customer care is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to …
    £65

  • Level 3 Customer Service - Training Course

    Cambridge Open Academy
    5-in-1 Bundle | CPD Accredited | Updated 2024 | FREE PDF & Hardcopy Certificate | Lifetime Access | Experts’ Crafted
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...Following Courses: » Course 01: Level 3 Customer Service - Training Course » Course 02: Customer Service Fraud Officer » Course 03: Innovative Customer Service Techniques » Course 04: Customer Relationship Management (CRM) » Course 05: Know Your Customer (KYC) Key Features & Benefits: …
    £89

  • Customer Service Administrator

    Thames College
    15 in 1 CPD Accredited Bundle | 1 Free PDF Certificate + 1 Hardcopy Certificate | 150 CPD Points | Instant Access
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...handling customer complaints and strengthening customer relationships. ★ Courses we are offering with Customer Service Administrator ★ Customer Relationship Management Phone-Based Customer Service Retail Customer Service Diploma Certificate in Know Your Customer & Customer Due Diligence …
    £75

  • Customer Service - for 10 Employees (Corporate Training)

    Training Express Ltd
    For 10 Users | CPD Accredited Training for your Team | Free PDF Certificate | Free Retake Exam | Lifetime Access
    • 10 students
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    ...02: Characteristics of Good Customer Service Assessment Module 02 Module 03: Customer Relationship Management Assessment Module 03 Module 04: Communicate with Customers Assessment Module 04 Module 05: Handling Customer Complaints Assessment Module 05 Module 06: Problem Solving Over …
    £59

  • Customer Service Diploma Level 3 With Complete Career Guide

    Training Express Ltd
    10 FREE Certificates | 10 CPD Accredited Courses | Unlimited Retake | Lifetime Access
    • Online
    • 70 hours · Self-paced
    • Certificate(s) included
    • 100 CPD points
    • Tutor support
    Great service
    ...Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding …
    £50

  • Certificate in Customer Service - Representative at QLS Level 3

    Compliance Central
    QLS Endorsed & CPD Certified | FREE Hardcopy QLS Certificate | Tutor Support | Lifetime Access | Free Assessment
    • Online
    • 2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...★★Certificate in Customer Service - Representative at QLS Level 3★★ Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent ★★Certificate in Customer Service - Representative …
    £100

  • Level 7 Advanced Diploma in Customer Service- QLS Endorsed

    Janets
    FREE Hardcopy Endorsed Certificate of Achievement with Leve 7 Quality License Scheme Endorsed Training | 180 CPD Points
    • Online
    • 648 hours · Self-paced
    • 180 CPD points
    • Tutor support
    Great service
    ...Difficult Customers Understanding When to Escalate CRM Introduction CRM Fundamentals CRM Strategies Data Analysis in CRM CRM Databases Deepening Customer Relationship Handling Customer Complaints Future of CRM Advanced Diploma In Customer Service - Old Version Customer Service Customer …
    £100

  • Level 5 Diploma in Call Centre Based Customer Service- QLS Endorsed

    Janets
    FREE Hardcopy Endorsed Certificate of Achievement with Leve 5 Quality License Scheme Endorsed Training | 150 CPD Points
    • Online
    • 408 hours · Self-paced
    • 150 CPD points
    • Tutor support
    Great service
    ...finishing the course. Course Curriculum: Module 01: Introduction To Customer Service Module 02: What’s Different About Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects Of Phone Etiquette Module …
    £100

  • Customer Services Certification Level 3

    Online Courses For Job
    FREE PDF Certificate|CPD Certified Training |Assessment Included|Interest Free Payment Plans|14 day money back guarantee
    • Online
    • 10 hours · Self-paced
    • 10 CPD points
    • Tutor support
    ...to 90%! Customer Services Certification Level 3 From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly …
    £99

  • Diploma in Call Centre Based Customer Service at QLS Level 5

    Janets
    FREE Hardcopy Endorsed Certificate of Achievement with Level 5 Quality Licence Scheme Endorsed Training
    • Online
    • 375 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...pace. Diploma in Call Centre Based Customer Service at QLS Level 5 Curriculum: Module 01: Introduction to Customer Service Module 02: What’s Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module …
    £100

  • Level 3, 4 & 5 Phone-Based Customer Service

    Imperial Academy
    Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
    • Online
    • 384 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...Phone-Based Customer Service as you move through the modules of this course and learn about its key ideas, including things like — Level 3 Module 1: Introduction to Customer Service Module 2: What’s Different about Good Customer Service? Module 3: Customer Relationship Management Level …
    £100

  • Customer Success Manager Advanced Diploma

    Course Line
    11-Course Bundle | CPD Certified | 11 Free Certificates | 2024 Updated | Lifetime Access | 24/7 Student support
    • Online
    • 55 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...career in the Customer Success Manager Mastery field. This Customer Success Manager Mastery bundle comes with Course 1: Customer Success Manager Level 3 Advanced Diploma Course 2: Customer Care Getting it Right Course 3: KYC - Know Your Customer Course 4: Customer Service Course 5: Customer …
    Save 6%
    £100 £107

  • Customer Relationship Manager

    Thames College
    15 in 1 CPD Accredited Bundle | 1 Free PDF Certificate + 1 Hardcopy Certificate | 150 CPD Points | Instant Access
    • Online
    • 60 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ...what Customer Relationship Manager has to offer and step into the realm of endless opportunities. ★ Courses we are offering with Customer Relationship Manager ★ Course 01: Customer Relationship Management Course 02: Phone-Based Customer Service Course 03: Retail Customer Service Diploma …
    £75
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and New Manager. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free Customer service courses, Reed Courses also has plenty of paid for online Customer service courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online Customer service courses. Alternatively you'll be able to enrol on an online Customer service course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom Customer service course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company Customer service courses from a variety of learning providers.
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