Level 1 Certificate in Customer Service
No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated
Summary
- Tutor is available to students
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Overview
This Level 1 Certificate in Customer Service (RQF) is an accredited and Ofqual regulated qualification, taught 100% online. This Level 1 Customer Service Certificate is intended for training those who deal with customers regularly or wish to deal with customers as part of their job role. This certificate in customer service will give you the basic understanding and skills you will need to work in and support customer service delivery. This Level 1 Customer Service Certificate programme also enables learners to obtain a certified customer service specialist qualification to show that they can deal with various clients and function well in a customer service environment. This online customer service certificate aims to train learners and helps build a career for them in the customer service industry. For more information or clarification, please contact our team for free and comprehensive advice.
Key Benefits of Studying with Britannia School of Leadership and Management:
- 100% flexible schedule
- Specialist tutor support
- Free career guidance
- High-quality training material
- Completely online study
- No hidden costs
Qualification
Course media
Resources
- Course PDF - download
Description
Duration and Delivery
This is an online Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training course can take as little as 2 weeks of full-time study or 3 months of part-time study to become a certified customer service professional. This certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.
Assessment & Verification
All units within this customer services (CS) Level 1 qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.
Progression
This is a thorough Level 1 Certificate in Customer Service qualification, which helps learners enhance their career profile, and allows progression onto courses such as the principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:
- Level 2 Certificate in Customer Service
- Level 2 Diploma in Business Administration
- Level 3 Diploma in Business Administration
- Level 3 Diploma in Customer Services (RQF)
- Level 2 NVQ Diploma in Business Improvement Techniques (RQF)
- NCFE Level 2 Diploma in Skills for Business
Unit Structure
Unit 1: Understand Working in a Customer Service Environment
Unit 2: Communication in Customer Service
Unit 3: Principles of Personal Performance and Development
Unit 4: Principles of Working in a Business Environment
Unit 5: Work with Others in a Business Environment
Unit 6: Communicate with Customers in Writing
Unit 7: Process Information about Customers
Unit 8: Meeting Customers’ After Sales Needs
Who is this course for?
This course is ideal for those learners preparing to enter the customer services sector, or already working in such an environment and looking for a qualification that evidences their skills to employers.
Requirements
There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.
Career path
This Level 1 Certificate in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:
- Trainee Receptionist: £20,619
- Customer Service Admin Assistant: £19,500
- Customer Care Assistant: £19,050
- Retail Assistant: £18,256
- Trainee Customer Service Executive: £20,051
- Customer Service Representative: £23,379
Questions and answers
Hi, Are there any hardcopy certificates to be obtained upon completion of this course?
Answer:Hi Emerald, Yes, you get an accredited hard copy of the certificate as well after completion of the course. It usually takes 2-3 weeks after the completion. Regards, Team Britannia School of Leadership and Management
This was helpful.Hi i have 2 questions. Q1. What is course number for this course is please? Q2. And which organisation is running this course run by?
Answer:Hi Becky, The Qualification Recognition Number of the Level 1 Certificate in Customer Service is QRN – 601/8686/0. This course is awarded by the Focus Awards and approved by Ofqual UK. Regards, BSLM Team.
This was helpful.
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Provider
Britannia School of Leadership & Management (BSLM) is a UK based education and training provider with a worldwide audience. All our accredited courses are approved by The Office of Qualifications and Examinations Regulation (Ofqual), the regulatory body in the UK. These are delivered online through flexible study on our VLE (Virtual Learning Environment).
At Britannia School of Leadership and Management, passion for education is at the forefront of everything we do. We believe in a "working smarter not harder" approach to education, and integrate the use of technology with traditional teaching methods to give our students the best possible learning experience. Ultimately, we want to prepare our students for their future, and create the new industry leaders that the world needs.
Our courses provide excellent career prospects and progression opportunities. Whether you want to progress onto a top-up undergraduate or masters degree with a University, go for that promotion, or enter a new field, we have the qualifications and expertise to help you reach your goal.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
