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Office Management & Retail Customer Service - Level 2 Diploma
Training Express Ltd

21 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online
Duration
96 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hardcopy Certificate - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Ready to boost your career in Office Management & Retail Customer Service? With businesses constantly evolving, skilled professionals in this field are in high demand. Office managers and customer service experts can earn between £25,000 and £40,000 annually, depending on experience.

Introducing our "Office Management & Retail Customer Service - Level 2 Diploma"—the perfect course to equip you with the essential skills to succeed in both office management and customer service roles. This accredited course combines essential office management knowledge with comprehensive customer service training to help you excel in a variety of business environments.

Here’s what you’ll gain from this course:

  • Master Office Management: Learn to manage office tasks, operations, and organisational systems effectively.

  • Retail Customer Service Excellence: Develop key skills in customer interaction, satisfaction, and sales negotiation.

  • Advanced Communication Skills: Improve your ability to manage diverse customer needs, communicate effectively, and handle cross-cultural interactions.

  • CRM & Customer Relationships: Understand customer relationship management tools and strategies to build strong, lasting relationships with clients.

  • Time & Team Management: Learn efficient time management techniques and the importance of team leadership within office management and retail environments.

By the end of this course, you'll have a robust understanding of Office Management & Retail Customer Service, preparing you for numerous career opportunities in business and customer service.

Don’t wait—enhance your career in Office Management & Retail Customer Service today. Enrol now and unlock the doors to success!

Office Management & Retail Customer Service Curriculum

  • Course 01: Level 2 Diploma in Customer Service
  • Course 02: Office Management
  • Course 03: Public Relations
  • Course 04: KYC: Customer Service Agent
  • Course 05: Phone-Based Customer Service
  • Course 06: Sales: Psychology of Customers
  • Course 07: CRM - Customer Relationship Management
  • Course 08: Equality, Diversity and Discrimination
  • Course 09: AML & Financial Crime Prevention
  • Course 10: Communication and Organisational Skills
  • Course 11: Cross-Cultural Awareness Training
  • Course 12: Sales Negotiation Skills
  • Course 13: Psychology of Anxiety and Stress
  • Course 14: Digital Product Management
  • Course 15: Stakeholder Management
  • Course 16: Corporate Risk And Crisis Management
  • Course 17: Performance Management
  • Course 18: Time Management in The Workplace
  • Course 19: Team Management
  • Course 20: Business Intelligence Analyst
  • Course 21: Positive Psychology

Key Features

  • CPD Accredited Customer Service Course
  • Instant PDF certificate
  • Fully online, interactive Customer Service course
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Enrol now in this Customer Service Bundle course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hardcopy Certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Learning Outcomes

  • Master advanced customer service techniques for retail environments.
  • Develop effective communication and organisational skills.
  • Understand the psychology behind customer sales interactions.
  • Implement successful CRM strategies to enhance customer relations.
  • Manage workplace diversity, equality, and prevent discrimination.
  • Navigate corporate risk and crisis management effectively.

Accreditation

All of our courses are fully accredited, including this Office Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Office Management & Retail Customer Service.

Certification

Once you’ve successfully completed your Office Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Office Management & Retail Customer Service Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This Office Management Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Office Management & Retail Customer Service Course is ideal for:

  • Aspiring customer service agents seeking foundational knowledge.
  • Individuals aiming to enhance their public relations skills.
  • Retail professionals looking to advance their career.
  • Managers wanting to improve team and performance management.
  • Anyone interested in understanding sales psychology and CRM.

Requirements

Learners do not require any prior qualifications to enrol on this Retail Customer Service Course. You just need to have an interest in Office Management & Retail Customer Service Course.

Career path

After completing this Retail Customer Service Course you will have a variety of careers to choose from. The following job sectors of Office Management Course are:

  • Customer Service Manager - £25K to £40K/year.
  • Public Relations Specialist - £24K to £36K/year.
  • Sales Negotiator - £22K to £35K/year.
  • CRM Analyst - £26K to £42K/year.
  • Business Intelligence Analyst - £30K to £50K/year.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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