Customer Services Certification Level 3
Online Courses For Job
FREE PDF Certificate|CPD Certified Training |Assessment Included|Interest Free Payment Plans|14 day money back guarantee
Summary
- Tutor is available to students
Add to basket or enquire
Overview
CPD
Description
Customer Services Certification Level 3
From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.
The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.
Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.
What’s Covered in the Course?
Through this course, your staff will learn about:
The basics of customer service, such as the terminology and the different types of customer service;
What internal and external customers are and how to recognise them;
The importance of how you present yourself and how to dress and behave in a way that impresses a customer;
Why communication is so important in client interactions and how to communicate effectively;
How to deal with a conflict to a customer’s satisfaction;
The three main areas of customer service will be covered: face-to-face customer service, telephone customer service and electronic customer service;
The best way to deal with an angry client and the best methods for controlling your emotions;
How to know when a customer has crossed the line and when to stand up for yourself;
How to deliver the best possible service, in order to consistently impress your company’s customers.
What are the Benefits of the Course?
There are a range of benefits for your staff to gain, when they have successfully completed this course:
Gaining a better understanding of how their customers think;
Becoming a more valuable asset in their organisation;
The ability to study at the time and from the place that best suits them;
Upon completion of the course, they receive an industry-recognised and fully-accredited certification;
Study materials are available on all major devices and can be accessed by your staff 24/7, without any future time limit.
Who is this course for?
There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.
Requirements
The course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!
Questions and answers
Hi i have a question i wanted to do certified customer service manager course what is the duration of this course 1 month or what ?
Answer:Hi Kiran, The average duration for all our students is 2 weeks. Now, if you purchase a course, we will give you another one completely free of charge.
This was helpful.
Reviews
Currently there are no reviews for this course. Be the first to leave a review.
Add to basket or enquire
Course provided by
Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
