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Phone-Based Customer Service - CPD Course
Cambridge Open Academy

Big Sale Event | 7-in-1 Bundle | Updated 2025 | FREE PDF Certs | 100% Pass Rate | 1K+ Enrolment | 24/7 Learner Support

Summary

Price
£65 inc VAT
Or £21.67/mo. for 3 months...
Study method
Online
Duration
11 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
70 CPD hours / points
CPD What's this?
Certificates
  • Certificate of Completion (PDF) - Free
  • Certificate of Completion (Hard Copy) - £9.99
Assessment details
  • Mock Exam & Final Exam (included in price)
Additional info
  • Tutor is available to students

Overview

**7 in 1 Phone-Based Customer Service - CPD Course bundle**

Did you know that exceptional customer service can increase customer satisfaction by 20%? In our Phone-Based Customer Service CPD Course, delve into the essentials of providing unparalleled support over the phone. From mastering the art of customer relationship management to deftly handling complaints, this course equips you with theoretical insights crucial for excelling in the dynamic realm of customer service.

The Phone-Based Customer Service - CPD Course equips you with the essential skills to excel in phone-based customer service, a vital area in the UK where over 60% of customer interactions still occur over the phone. With UK businesses losing up to £37 billion annually due to poor customer service, this course is designed to help you deliver exceptional service that improves customer satisfaction and loyalty.

Learning Outcomes:

  • Understand the fundamental principles of customer service and its pivotal role in business success.
  • Identify and cultivate the key characteristics that contribute to delivering exceptional phone-based customer service.
  • Explore effective strategies for managing customer relationships and fostering customer loyalty.
  • Develop skills in addressing and resolving customer complaints with finesse and professionalism.
  • Gain insights into the importance of customer due diligence and its impact on maintaining trust.
  • Hone your problem-solving abilities specifically tailored for phone-based interactions.
  • Apply theoretical knowledge to enhance overall customer service practices.

This Phone-Based Customer Service - CPD Course bundle Consists of the Following Courses:

  • » Course 1: Phone-Based Customer Service
  • » Course 2: Business Law
  • » Course 3: Marketing
  • » Course 4: Mastering Customer Insights
  • » Course 5: Customer Relationship Management (CRM)
  • » Course 6: Retail Management Training
  • » Course 7: Supply Chain Management for Different Retail Formats

Key Features & Benefits:

  • Learn from experts in the field
  • Gain a comprehensive understanding of Phone-Based Customer Service
  • Cost-effective Learning
  • Career advancement opportunities
  • Find the proper personal balance

How it works:

  • The course is delivered online, so you can access it from anywhere.
  • It is self-paced, so you can work through it at your own pace.
  • Lifetime access makes your learning period more flexible.

Certificates

Certificate of Completion (PDF)

Digital certificate - Included

Certificate of Completion (Hard Copy)

Hard copy certificate - £9.99

Note: Delivery of hardcopy certificate is free within the United Kingdom. However, to obtain a hardcopy certificate, international students have to pay £19.99 for the shipment to their designated address.

Assessment details

Mock Exam & Final Exam

Included in course price

CPD

70 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Phone-Based Customer Service - CPD Course provides a comprehensive understanding of phone-based customer service techniques. You will learn how to effectively communicate with customers over the phone, handle difficult situations, and ensure a positive customer experience. The course covers key areas such as active listening, empathy, problem-solving, and delivering clear and professional communication. By the end of the course, you will have the confidence and skills to manage customer interactions efficiently and contribute to the success of your organization.

Embark on a journey through the intricacies of customer service with our Phone-Based Customer Service CPD Course. Uncover the foundations of excellent service in Chapter 1, progressing to the nuanced art of complaint resolution in Chapter 4. Dive into customer due diligence in Chapter 5, ensuring you understand the vital role it plays in establishing and maintaining trust. With engaging theoretical content, this course offers a comprehensive exploration of the theoretical aspects crucial for excelling in phone-based customer service.

Phone-Based Customer Service - CPD Course Curriculum:

  • Module 01: Introduction to Customer Service
  • Module 02: What’s Different about Good Customer Service?
  • Module 03: Customer Relationship Management
  • Module 04: Customer Service Communication Strategies
  • Module 05: Aspects of Phone Etiquette
  • Module 06: Building Rapport Over the Phone
  • Module 07: Inbound and Outbound Calls
  • Module 08: Active Listening and Managing Tough Callers
  • Module 09: Managing Interoffice Calls and Voicemail
  • Module 10: Problem Solving over the Phone
  • Module 11: Intra Organisation Dealings
  • Module 12: Measuring Customer Service

Our Specialised Delivery Method:

  • Learn by Doing: Interactive activities keep you engaged.
  • Go Mobile: Works on any device, no downloads needed.
  • Easy to Use: Simple design for all learners.
  • Track Progress: Stay motivated with clear progress tracking.
  • Visually Appealing: Enjoyable learning experience.

Elevate your skills, boost your professional profile, and become an indispensable asset in the customer service landscape. Enrol now and gain the theoretical insights needed to thrive in the competitive world of customer service.

Who is this course for?

Phone-Based Customer Service - CPD Course is perfect for anyone involved in phone-based customer service roles, including call center agents, customer support representatives, and sales professionals. It’s also beneficial for managers and team leaders who want to improve their team’s performance in handling customer calls. Whether you're new to the field or looking to enhance your existing skills, this course will provide valuable insights and practical strategies to excel in phone-based customer service.

Phone-Based Customer Service - CPD Course Course is also beneficial for:

  • Customer service professionals seeking to deepen their theoretical understanding.
  • Individuals aspiring to enter the field of customer service.
  • Managers aiming to enhance their team's customer service knowledge.
  • Business owners committed to delivering exceptional phone-based customer experiences.

Requirements

Our Phone-Based Customer Service - CPD Course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!

Enrolling in Phone-Based Customer Service course is quite simple!

  • No prior knowledge needed
  • Consistent learning experience
  • Accessible anywhere, anytime
  • No limitations on access
  • Use Wi-Fi or mobile data

Career path

  • Customer Service Advisor: £20,000 – £28,000 per year
  • Call Centre Team Leader: £25,000 – £38,000 per year
  • Client Relations Officer: £26,000 – £40,000 per year
  • Customer Support Manager: £30,000 – £45,000 per year
  • Customer Experience Coordinator: £28,000 – £42,000 per year
  • Service Quality Analyst: £30,000 – £50,000 per year

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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