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Level 1 Award in Customer Service

No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated

Britannia School of Leadership and Management LTD

Summary

Price
£65 inc VAT
Or £21.67/mo. for 3 months...
Study method
Online
Duration
60 hours · Self-paced
Access to content
12 months
Qualification
Level 1 Award in Customer Service (RQF)
Regulated qualification What's this?
Additional info
  • Tutor is available to students
16 students purchased this course

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Overview

The Level 1 Award in Customer Service (RQF) is an accredited and Ofqual regulated 100% online, knowledge-based qualification. This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. The customer care awards offer outstanding customer service experience and understanding to learners who communicate with customers regularly as part of their job role and contribute to various work settings. For more information or clarification, please contact our team for free and comprehensive advice.

Key Benefits of Studying with Britannia School of Leadership and Management:

  • 100% flexible schedule
  • Specialist tutor support
  • Free career guidance
  • High quality training material
  • Completely online study
  • No hidden costs

Qualification

Level 1 Award in Customer Service (RQF)

Regulated by Ofqual

Course media

Resources

Description

Duration and Delivery

This Level 1 Award in Customer Service is designed to be completed online at the pace that suits you the best. This fast track Level 1 Customer Service Award can take as little as 2 days of full-time study or 2 weeks of part-time study to become a certified customer service professional. The qualification is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification

All units within this customer services (CS) qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.

Progression

The qualification of Level 1 Award in Customer Service, which helps learners enhance their career profile. Successful completion of this 100% accredited online course enables learners to proceed to the following qualifications:

  • Level 2 NVQ Certificate in Customer Service (RQF)
  • Level 3 Diploma in Customer Services (RQF)
  • NCFE Level 2 Diploma in Skills for Business
  • Level 2 Diploma in Business Administration (RQF)

Unit Structure

Unit 1: Principles of Customer Service

Who is this course for?

This course is ideal for learners preparing to enter the customer services sector and those currently working in a customer service role.

Requirements

There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Career path

This Level 1 Award in Customer Service qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Trainee Receptionist: £20,619
  • Customer Care Assistant: £19,050
  • Retail Assistant: £18,256

Questions and answers

No questions or answers found containing ''.

jacqui asked:

what units does this course cover

Answer:

Hi Jacqui, This level 1 Customer Service award aims to provide learners with the skills and knowledge needed to deliver the best customer service and professionally deal with customer requests, queries, and complaints. This Level 1 Customer Service Award is intended for learners who are new to the customer service industry and want to expand their experience while earning a nationally recognised qualification. Regards, Team BSLM

This was helpful. Thank you for your feedback.
becky asked:

What is the qualification number for this course please.

Answer:

Hi Becky, The Qualification Recognition Number of the Level 1 Certificate in Customer Service is QRN – 601/8686/0. Regards, The BSLM Team.

This was helpful. Thank you for your feedback.
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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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