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Customer Service, KYC & Customer Relationship Management (CRM) Diploma cover image

Customer Service, KYC & Customer Relationship Management (CRM) Diploma
Training Express Ltd

20 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£100 inc VAT
Or £33.33/mo. for 3 months...
Study method
Online
Duration
97 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
200 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hardcopy Certificate - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students

Overview

✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩

[Updated 2025]

Are you ready to transition from being a good manager to becoming an exceptional leader? In today's competitive landscape, leadership prowess is not just desirable—it's indispensable. With a staggering 85% of UK firms emphasizing the crucial need for exceptional leaders, now is the time to step into your full potential.

Introducing our Office Management & Retail Customer Service - Level 2 Diploma—a transformative journey that transcends ordinary courses, propelling you towards leadership excellence. It's your opportunity to command respect and inspire others to follow your lead.

Crafted by industry experts, this comprehensive course bundle is meticulously designed to elevate your proficiency in every facet of management and leadership. From mastering Customer Service to honing Effective Communication skills, and from navigating Public Relations to implementing Motivational Techniques, each module equips you with indispensable skills required to thrive in diverse leadership roles. With salaries in this sector ranging from £20,000 to £40,000 annually, the opportunities for growth are significant. Moreover, the sector is witnessing a growth trend of 10% over the past five years, indicating a robust demand for skilled professionals.

Get ready to seize the helm and steer your career towards unprecedented heights. Are you prepared to embark on this empowering journey?

Learning Outcomes:

  • Develop advanced customer relationship management (CRM) strategies.
  • Enhance public relations and communication skills.
  • Master KYC compliance for customer service agents.
  • Implement effective phone-based customer service techniques.
  • Understand the psychology of customers in sales.
  • Apply performance and time management strategies in the workplace.

Key Features of Customer Service, KYC & CRMBundle

  • CPD Accredited CRM Course
  • Instant PDF certificate
  • Fully online, interactive Customer Service & CRM course
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Enrol now in this Customer Service, KYC & CRM Bundle course to excel!

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hardcopy Certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

200 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

This Bundle Includes:

Customer Service, KYC & CRM Curriculum

  • Course 01: CRM - Customer Relationship Management
  • Course 02: Customer Service
  • Course 03: Public Relations
  • Course 04: KYC: Customer Service Agent
  • Course 05: Phone-Based Customer Service
  • Course 06: Sales: Psychology of Customers
  • Course 07: Level 2 Diploma in Customer Service
  • Course 08: Equality, Diversity and Discrimination
  • Course 09: AML & Financial Crime Prevention
  • Course 10: Communication and Organisational Skills
  • Course 11: Cross-Cultural Awareness Training
  • Course 12: Sales Negotiation Skills
  • Course 13: Psychology of Anxiety and Stress
  • Course 14: Digital Product Management
  • Course 15: Stakeholder Management
  • Course 16: Corporate Risk And Crisis Management
  • Course 17: Performance Management
  • Course 18: Time Management in The Workplace
  • Course 19: Team Management
  • Course 20: Business Intelligence Analyst
  • Course 21: Positive Psychology

Accreditation

All of our courses are fully accredited, including this Customer Service, KYC & CRM Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service, KYC & CRM.

Certification

Once you’ve successfully completed your Customer Service, KYC & CRM Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service, KYC & CRM Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Who is this course for?

This Customer Service, KYC & CRM Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service, KYC & CRM Course is ideal for:

  • Aspiring customer service professionals seeking comprehensive industry knowledge.
  • Individuals aiming to specialise in KYC and financial crime prevention.
  • Sales personnel looking to understand customer psychology and negotiation.
  • Managers interested in enhancing team and performance management skills.
  • Professionals aiming to excel in stakeholder and risk management.

Requirements

Learners do not require any prior qualifications to enrol on this Customer Service, KYC & CRM Course. You just need to have an interest in Customer Service, KYC & CRM Course.

Career path

After completing this Customer Service, KYC & CRM Course you will have a variety of careers to choose from. The following job sectors of Customer Service, KYC & CRM Course are:

  • Customer Service Manager - £30K to 45K/year.
  • KYC Analyst - £35K to 55K/year.
  • Public Relations Specialist - £25K to 40K/year.
  • Sales Negotiator - £25K to 50K/year.
  • Business Intelligence Analyst - £40K to 60K/year.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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