Customer Service Manager (CRM) Career Track Certification

Training Express Ltd

Multiple Choice Questions (MCQ)

Included in course price

• Training Express Brochure - download

How you will benefit from this Customer Service Manager (CRM)

All through this self-paced training, you will get engaging learning materials and acquire the necessary knowledge to work with various concepts to gain a competitive advantage in the employment market. Each course within this Customer Service Manager (CRM) is thoughtfully crafted to deepen your understanding of different Customer Service concepts and arm you with theoretical knowledge and skills vital to Customer Service and Support sector.

Course 01: CRM Customer Relationship Management

Dive into the fundamentals of CRM, exploring how businesses can enhance their connection with clients.

Course 02: Public Relations

Discover the art of managing public perceptions and building a positive brand image in the public's eye.

Course 03: KYC: Customer Service Agent

Understand the 'Know Your Customer' process, an essential aspect of tailoring services to individual client needs.

Course 04: Phone-Based Customer Service

Master the techniques of delivering exceptional customer service through telephone interactions.

Course 05: Sales: Psychology of Customers

Delve into the mind of the consumer, understanding their behaviours, motivations, and decision-making processes.

Course 06: Equality, Diversity and Discrimination

Gain insights into promoting workplace equality, embracing diversity, and preventing discrimination.

Course 07: AML & Financial Crime Prevention

Learn the protocols surrounding Anti-Money Laundering and strategies to prevent financial crimes.

Course 08: Cross-Cultural Awareness Training

Equip yourself with the knowledge to interact effectively with people from diverse cultural backgrounds.

Course 09: Sales Negotiation Skills

Sharpen your sales tactics, learning to negotiate deals that benefit both the business and the customer.

Course 10: Psychology of Anxiety and Stress

Understand the psychological aspects of anxiety and stress, ensuring better well-being in a workplace setting.

Course 11: Digital Product Management

Grasp the essentials of managing digital products, from ideation to delivery.

Course 12: Stakeholder Management

Learn strategies to engage with stakeholders effectively, ensuring productive collaborations.

Course 13: Corporate Risk And Crisis Management

Delve into the techniques of identifying corporate risks and managing crises proficiently.

Course 14: Performance Management

Understand the frameworks of evaluating, enhancing, and optimising individual and team performance.

Course 15: Time Management in The Workplace

Master the art of managing time efficiently, ensuring productivity and balance in the professional environment.

Course 16: Team Management

Equip yourself with the skills to lead, nurture, and manage teams for optimal outcomes.

Course 17: Business Intelligence Analyst

Dive into the world of business data, understanding how to analyse and use it for informed decision-making.

Course 18: Positive Psychology

Explore the principles of positive psychology, implementing them to foster a more fulfilling work environment.

Accreditation:

All of our courses included in this Customer Service Manager (CRM) are fully CPDQS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification:

Once you’ve successfully completed the courses in this bundle, you will immediately be sent digital certificates for each course.

This Customer Service Manager (CRM) will benefit the following professionals in the customer service field, whether you are an aspiring professional or holding an experienced role in the sector.

• Aspiring Customer Service Managers seeking a comprehensive curriculum.
• Individuals aiming to enhance their sales negotiation skills.
• Team leaders focusing on equality and diversity in their groups.
• Sales agents wishing to dive deeper into customer psychology.
• Managers wanting a grasp on corporate risk and crisis management.
• Professionals keen on understanding business intelligence analytics.
• Individuals striving for better time and team management.
• Those aiming to incorporate positive psychology in their roles.

There are no formal requirements for this CustomerService Manager (CRM) to be enrolled.

This Customer Service Manager (CRM) will help you understand the fundamental knowledge required in the following career paths -

• Customer Relationship Manager (CRM)
• Public Relations Officer
• Business Intelligence Analyst
• Digital Product Manager
• Stakeholder Engagement Coordinator
• Corporate Risk Advisor

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