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  • Exceptional Service Skills for Technical People / Support - One Day Course

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It takes more than technical know-how to work successfully on a helpdesk. Being organised, a strong communicator and having the ability to keep calm under pressure are all essential. If you work on a helpdesk, or if you’re pursuing helpdesk roles, this course will help you to dev …
    Save 34%
    £387 £595

  • Professional & Persuasive Email Writing - One Day Course

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    There is a significant difference between a quickly typed email and a thoughtfully composed message that elicits the desired response from recipients. Hamilton Mercer’s Service Methodologiesâ„¢ assist individuals in crafting well-structured emails that are visually appealing and, m …
    Save 34%
    £387 £595

  • Professional Telephone Skills - One Day Course

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    How individuals conduct themselves on the telephone reflects an organisation’s professionalism. Hamilton Mercer’s Service Methodologies™ assist learners in enhancing their telephone etiquette and structuring their interactions, enabling them to lead conversations with confidence.
    Save 34%
    £387 £595

  • Effective Time Management Skills - One Day Course

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    When we manage our time effectively, we accomplish more and enhance the quality of our work. This leads to a healthier work-life balance and better well-being. Hamilton Mercer’s Methodologiesâ„¢ support individuals in getting organised, staying focused, increasing productivity, opt …
    Save 34%
    £387 £595

  • Essential Assertiveness Skills

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you. People who are assertive have high co …
    Save 34%
    £387 £595

  • Professional Receptionist

    Hamilton Mercer
    • 39 enquiries
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    A Professional Receptionist serves as the "face of the organisation," and their interactions with visitors and colleagues reflect the organisation's culture. Hamilton Mercer’s Methodologiesâ„¢ enable receptionists to make a positive and welcoming impression while effectively managi …
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    £387 £595

  • Consistently Delivering Exceptional Service

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    Customer service shouldn’t just be exceptional; it should be consistently exceptional. Delivering exceptional service will demonstrate a positive, determined, can-do approach that increases customer desire for your product or service. Delivering consistently exceptional customer …
    Save 34%
    £387 £595

  • Effective Communication Skills

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques. Hamilton Mercer’s Methodologiesâ„¢ provide powerful strategies that help individuals increase their self-awareness, convey authentic …
    Save 34%
    £387 £595

  • Dealing with Challenging People / Situations

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    To handle difficult customers or situations successfully, you must take the other person’s perception into account. The customer might not always be factually correct, but their perception is always their reality. Self-awareness and self-control are vital when it comes to dealing …
    Save 34%
    £387 £595

  • Effective Delegation Skills

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    One person can only accomplish so much. To achieve more and provide opportunities for others to grow their skills, it's essential to delegate effectively. Hamilton Mercer’s Delegation Methodologiesâ„¢ enable individuals to boost productivity, enhance efficiency, develop team member …
    Save 34%
    £387 £595

  • Effective Complaint Handling

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • 6 CPD points
    • Tutor support
    Hastily trying to 'close complaints', hiding behind a complaints procedure', or viewing complaints as an "inconvenience" are sure-fire ways to frustrate customers. Hamilton Mercer’s Service Methodologiesâ„¢ empower individuals to take ownership of complaints, adjust communication s …
    Save 34%
    £387 £595

  • Medical Receptionist Skills - One Day Course

    Hamilton Mercer
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    Medical receptionists serve as the frontline representatives of GP practices, private clinics, or hospitals, carrying the crucial responsibility of delivering a patient-centred service. Hamilton Mercer’s Methodologiesâ„¢ equip medical receptionists with the skills to create a warm, …
    £595

  • Professional Live Chat Conversations

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    Live chat is the fastest-growing support channel and the most popular form of communication. Hamilton Mercer’s Service Methodologiesâ„¢ equip professionals with the skills to handle live chat interactions effectively, ensuring customer satisfaction, brand consistency, and operation …
    Save 34%
    £387 £595

  • Building Emotional Resilience

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    We live in a ‘VUCA’ world – one filled with Volatility, Uncertainty, Complexity, and Ambiguity. In such an environment, emotional resilience is essential for boosting both personal well-being and professional success. Hamilton Mercer’s Service Methodologiesâ„¢ provide people with p …
    Save 34%
    £387 £595

  • Expectation Management Skills

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    Poor expectation management is a major contributor to workplace stress, customer dissatisfaction, and reduced productivity. Hamilton Mercer’s Service Methodologiesâ„¢ provide professionals with proven strategies to proactively manage customer expectations while building confidence …
    Save 34%
    £387 £595

  • Managing Aggressive People

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    According to anger management statistics, 64% of people believe society is becoming angrier, expressing growing concern about rising anger levels in communities. Dealing with aggressive individuals in the workplace can be stressful and even dangerous.
    Save 34%
    £387 £595

  • Conversations with Vulnerable Customers

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    With nearly half of all UK adults exhibiting one or more characteristics of vulnerability, representatives must skilfully navigate conversations with customers facing financial, emotional, health, or other challenges. Hamilton Mercer’s Service Methodologiesâ„¢ equip representatives …
    Save 34%
    £387 £595

  • Service-Focused Selling

    Hamilton Mercer
    • Classroom - Central London
    • Full-time
    Every customer interaction is an opportunity to sell oneself through exceptional service while promoting products or services. Hamilton Mercer’s Service Methodologies™ equip professionals with service-focused sales techniques that create genuine value in every interaction.
    Save 34%
    £387 £595

  • Microsoft Excel Programming with VBA (3 Days) & CPD Certificate - London

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Central London
    • Full-time
    • 20 CPD points
    • Tutor support
    Great service
    This intensive 3 days, hands-on Excel VBA programming course is fully Accredited by CPD and helps you to gain a comprehensive, practical understanding of Visual Basic for Applications, guiding you from complete novice to advanced levels. It introduces Excel users to the p …
    £720

  • Microsoft Project Advanced - London

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance
    • Classroom - Central London
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    This intensive 1 day, hands-on course Microsoft Project Advanced course is designed to familiarize you with the advanced features and functions of Microsoft Project Professional so that you can use it effectively and efficiently in a real-world environment. This course is sui …
    £228

  • Excel VBA Introduction (1 Day) leading to CPD Certificate - London

    Infero Training Ltd
    Classroom based CPD Accredited course with Post Course Support – All Level Introduction to Advance and beyond
    • Classroom - Central London
    • 1 day · Full-time
    • 7 CPD points
    • Tutor support
    Great service
    This intensive 1 day Excel VBA programming course is part of 3 days, hands-on fully Accredited by CPD course. It introduces advanced Excel users to the process of writing and editing Macros in Excel. No prior programming experience is required. You will learn how to Recor …
    £297.60

  • Better Business Travel - PA Masterclass

    Pitman Training Essex and Suffolk
    Classroom based course with study materials and reference tools included.
    • Classroom - Central London
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    This one-day workshop is designed to elevate your skills in booking global business travel arrangements! As personal assistants, your role in managing and coordinating business travel is pivotal to the smooth running of your organisation's operations. This workshop aims to provid …
    £399

  • Diary Management - PA Masterclass

    Pitman Training Essex and Suffolk
    Classroom based course with study materials and reference tools included.
    • Classroom - Central London
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Welcome to our one-day workshop on developing skills for complex diary management for senior executives. This workshop aims to equip you with the essential skills and strategies necessary to excel in diary management, particularly in complex and demanding environments. Throughout …
    £399

  • Executive PA Masterclass

    Pitman Training Essex and Suffolk
    Two-day workshop focussed on how to excel in this pivotal job role.
    • 16 enquiries
    • Classroom - Central London
    • 2 days · Part-time or full-time
    • Certificate(s) included
    • 12 CPD points
    • Tutor support
    This seminar is run over two days and takes an in-depth look at the role of the Executive PA and the importance of this role in any organisation. By the end of the course you will be able to: • Redefine your role as an Executive PA and understand others’ expectations • Apply new …
    £799

  • Advanced Masterclass: AI for Executive Assistants

    Pitman Training Essex and Suffolk
    Two day masterclass to achieve next level AI skills
    • Classroom - Central London
    • 2 days · Part-time or full-time
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    This advanced AI masterclass is designed for Executive Assistants who have completed our introductory seminar and want to take their AI skills to the next level. If you're eager to master AI-driven automation, streamline executive support, enhance data handling, and implement adv …
    £999
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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