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Essential Assertiveness Skills

Hamilton Mercer


£450 inc VAT
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Study method
1 day, Full-time
No formal qualification
  • Certificate of completion - Free

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Location & dates

20 Mercer Street
Covent Garden
United Kingdom


Being assertive is essential to achieving desired outcomes, but assertiveness doesn’t come naturally to everyone. If you find it difficult to say ‘no’ or to make a persuasive case for a particular course of action then this course is for you.

People who are assertive have high confidence and self-esteem. They find it easier to make important decisions and are less likely to become stressed in challenging situations. Learning how to becoming more assertive will not only enhance your professional reputation but will also make it easier for you to work towards achieving your goals.


By attending this Assertiveness Skills course you will learn the following skills:

Understanding assertiveness

  • The difference between assertive behaviour, aggressive behaviour and passive behaviour
  • How to use the correct level of assertion

Behavioural techniques

  • How to work towards win-win outcomes
  • How to express your views clearly and concisely
  • How to show empathy, understanding and respect for the views and beliefs of others
  • How to make well-balanced decisions in your own time
  • How to approach difficult people and situations

Communication techniques

  • How to make an excellent first impression
  • How to speak with confidence and positivity
  • The importance of body language and how to be aware of the impression you give
  • How to say ‘no’ with confidence
  • How to communicate with non-assertive people
  • How to disagree with people constructively
  • How to respond to criticism positively

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on the day of the training

Who is this course for?

Two types of people attend this Assertiveness Skills course;

  • Passive people lacking confidence and self-esteem.
  • Aggressive people who don't respect or listen to the views of others.


To gain maximum benefit from this Assertiveness Skills course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.

Career path

The knowledge you will gain on this Assertiveness Skills course will help you to:

  • Succeed in customer-facing roles
  • Gain trust and respect from colleagues and team members within leadership roles
  • Stand out from the competition when applying for a new job or internal promotion

Questions and answers


Certificate of completion

Digital certificate - Included


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.