Effective Communication Skills
Hamilton Mercer
Summary
Special Offer -15% Off Classroom Training - Was 347+Vat NOW 295+Vat
or 20% Off when booking 3 or...
- CPD Certification - Free
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Location & dates
Covent Garden
London
WC2H9HD
United Kingdom
Overview
Effective communication skills are at the heart of professional success. People who can communicate well can express their needs clearly and are able to respond constructively to the needs of others.
Effective communicators are able to control their voice, tone and body language. They can adapt these to meet any scenario, allowing them to manage conflict, resolve discrepancies and influence people positively. When you are able to communicate effectively you will be able to take control of any customer interaction.
CPD
Description
By attending this course you will learn the following communication skills:
Verbal communication
- How to speak clearly
- How to structure conversations
- How to control pitch, pace, inflection and tone
Non-verbal communication
- How to use positive body language and facial expressions
- How to read the body language of others
- How to build rapport through matching and mirroring
- How to listen actively
Techniques to enhance communication
- How to promote confidence and build trust
- How to make people feel comfortable
- How to hold people’s attention
- Effective strategies for asking questions
- How to summarise intended actions and provide alternatives where necessary
- How to manage conflict and resolve discrepancies
Improving awareness
- What can cause communication to break down
- How to identify the perceptions and expectations of others
Key points about Hamilton Mercer’s scheduled courses:
- Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
- Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
- You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
- You will be awarded a certificate of training on completion of the training day
Who is this course for?
- Anybody who communicates with people
- People whose role is adapting or expanding to include a greater focus on communication
- People whose role requires them to communicate complex or technical information in an understandable way
Requirements
To gain maximum benefit from this course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.
Questions and answers
Certificates
CPD Certification
Digital certificate - Included
This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.
Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
