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Effective Communication Skills

Hamilton Mercer

Summary

Price
£595 inc VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
CPD
6 CPD hours / points
CPD What's this?
Certificates
  • CPD Certification - Free
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Location & dates

Location
Start date
End date

23/09/2025
23/09/2025

End date: 23/09/2025

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
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Overview

It's not only about what you say, but also how you say it. Effective communicators recognise this and excel in both verbal and non-verbal techniques.

Hamilton Mercer’s Methodologies™ provide powerful strategies that help individuals increase their self-awareness, convey authentic confidence, and positively impact others.

Certificates

CPD Certification

Hard copy certificate - Included

This course is accredited by The CPD Standards Office (CPDSO) and is worth a total of 6 CPD Hours.

Upon completion, learners will be awarded with an Official CPD Certificate & Learning Reflection Tool, which can be included within a formal CPD record for a professional institute, regulator or employer.

CPD

6 CPD hours / points
Accredited by The CPD Standards Office

Description

Learning Objectives

Upon completing this course learners will be able to:

  • Present information in a clear, concise and influential manner.
  • Confidently introduce themselves and sustain conversations with new people.
  • Listen and question empathetically to understand the needs of others.
  • Select the correct degree of assertion when giving feedback.
  • Summarise plans and next steps for each participant in a conversation.

Return on Investment

Performance outcomes include:

  • Enhanced personal reputation and perception of professionalism.
  • Improved internal communications, relationships, and morale.
  • Increased self-awareness, confidence and positivity.
  • Greater objectivity when assessing performance and problem solving.
  • More timely conversations due to taking the lead and remaining in control.

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will complete a Personal Development Plan during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on completion of the training day

Who is this course for?

This course is intended for individuals at any experience level or seniority who wish to enhance their self-awareness, communication skills, and ability to influence others when interacting with people at all levels.

Requirements

Learners do not require any prior qualifications to enrol on this Effective Communication Skills Course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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