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Service-Focused Selling
Hamilton Mercer

Summary

Price
Save 34%
£387 inc VAT (was £595)
Offer ends 29 September 2026
Study method
Classroom
Duration
Full-time
Qualification
No formal qualification

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Location & dates

Location
Start date
End date

19/02/2026
19/02/2026

End date: 19/02/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
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15/04/2026
15/04/2026

End date: 15/04/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
View on Map

09/06/2026
09/06/2026

End date: 09/06/2026

Additional info: 9.15am - 4.30pm

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
View on Map

Overview

Every customer interaction is an opportunity to sell oneself through exceptional service while promoting products or services.

Hamilton Mercer’s Service Methodologies™ equip professionals with service-focused sales techniques that create genuine value in every interaction.

Description

Learning Objectives

Upon completing this course, learners will be able to:

  • Overcome fears or negative perceptions of ‘selling’ by recognising its value for others.
  • Understand different selling approaches and how to align them with exceptional service.
  • Identify needs and persuasively generate interest and desire for relevant products and services.
  • Handle tough questions or objections with confidence and empathy.
  • Discuss pricing with confidence and apply effective closing techniques to gain commitment.

Return on Investment

Performance outcomes include:

  • Enhanced customer satisfaction and experience.
  • Reduced post-sale discrepancies.
  • More successful conversions and upselling opportunities.
  • Increased Average Transactional Value (ATV).
  • Higher Lifetime Value (LTV).

Who is this course for?

This course is designed for Individuals of all experience levels and seniority who engage with prospective or existing customers/clients across various communication channels.

Requirements

Learners do not require any prior qualifications to enrol on this Service-Focused Selling Course.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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