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Medical Receptionist Skills - One Day Course cover image

Medical Receptionist Skills - One Day Course
Hamilton Mercer

Summary

Price
£595 inc VAT
Study method
Classroom
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Certificate of Completion - Free
3 students enquired about this course

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Location & dates

Location

Address
20 Mercer Street
Covent Garden
London
WC2H9HD
United Kingdom
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Overview

Medical receptionists serve as the frontline representatives of GP practices, private clinics, or hospitals, carrying the crucial responsibility of delivering a patient-centred service.

Hamilton Mercer’s Methodologies™ equip medical receptionists with the skills to create a warm, approachable atmosphere while efficiently handling their daily responsibilities.

Certificates

Certificate of Completion

Hard copy certificate - Included

Description

Learning Objectives

Upon completing this course, learners will be able to:

  • Create an excellent first impression when meeting and greeting patients.
  • Demonstrate exceptional communication and customer service skills.
  • Use a professional telephone manner when handling callers.
  • Effectively prioritise administrative duties and manage the reception area.
  • Maintain privacy and discretion in the reception area.

Return on Investment

Performance outcomes include:

  • Effectively communicate the organisation’s values to patients, building trust and understanding.
  • Enhanced reputation and patient loyalty, with staff recognised as true professionals.
  • Empowered team members, demonstrating increased self-awareness, confidence, and positivity.
  • Improved team dynamics, resulting in better internal communication and stronger working relationships.
  • Greater consistency and efficiency in patient interactions and day-to-day operations.

Key points about Hamilton Mercer’s scheduled courses:

  • Attendance on this course is limited to a maximum of eight learners, so you can be sure of receiving personal attention and opportunities to work one-to-one with the trainer
  • Attendees complete a Pre-Course Questionnaire prior to attending the course, so we can identify your unique learning needs and provide you with a highly personalised experience
  • You will receive a Personal Development Plan to complete during the course to map your progress and help embed your new skills
  • You will be awarded a certificate of training on the day of training

Who is this course for?

Medical receptionists at all experience levels and seniorities who wish to learn best practice techniques and refresh their skills. Additionally, individuals aspiring to become receptionists or those currently working in reception or front-of-house roles who want to further develop their skills.

Requirements

To gain maximum benefit from this receptionist course you will be asked to complete and return to us a Pre-Course Questionnaire. This will allow us to find out more about you, such as your learning needs and preferences. This will help us to deliver a more personalised learning experience for you.

Career path

The knowledge you will gain on this professional receptionist course will help you to:

  • Succeed in medical reception-based roles
  • Adapt to the evolving role of the medical receptionist in the modern workplace
  • Stand out from the competition when applying for a new job

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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