Managing Aggressive People
Summary
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Location & dates
End date: 10/07/2025
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
End date: 18/09/2025
Additional info: 9.15am - 4.30pm
Covent Garden
London
WC2H9HD
United Kingdom
Overview
According to anger management statistics, 64% of people believe society is becoming angrier, expressing growing concern about rising anger levels in communities.
Dealing with aggressive individuals in the workplace can be stressful and even dangerous.
Description
Learning Objectives
Upon completing this course, learners will be able to:
- Identify aggressive behaviours, triggers, and warning signs.
- Apply de-escalation and conflict resolution techniques.
- Use verbal and non-verbal strategies to reduce aggression.
- Maintain emotional control and set professional boundaries.
- Ensure personal safety and follow legal policies.
Performance outcomes include:
- Increased confidence in handling aggression.
- Reduced workplace incidents and violence.
- Improved safety for staff and customers.
- Lower stress and better conflict resolution.
- A safer, more respectful workplace culture.
Who is this course for?
This course is designed for Individuals of all experience levels and seniority who interact with aggressive customers across various communication channels; face to face, telephone, and written (email, live chat, and social media).
Requirements
Learners do not require any prior qualifications to enrol on this Managing Aggressive People Course.
Questions and answers
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Provider
About Hamilton Mercer
Hamilton Mercer is a leading provider of customer service and personal development training.
We help organisations and individuals to develop their skills, enhance their knowledge and realise their potential by inspiring excellence through learning.
Our training centres are located in London's Covent Garden, Manchester's Deansgate and Birmingham's Temple Row.
What makes us different?
Our expert Learning Consultants don’t just present you with a tick list of the things you need to do. We make a genuine connection to understand your goals and motivations. Before training even begins we take the time to uncover your learning objectives and needs, allowing us to deliver a truly personalised experience that meets your unique requirements.
Our expert Learning Consultants have a deep knowledge of learning psychology and theory, allowing them to motivate and inspire. We bring our learning to life so you can get the most from it.
Our mission
Our mission is to inspire organisations and individuals to raise their standards and reach their goals by sharing our philosophy of excellent service.
We aim to be the go-to company for people who want to raise performance levels and results, whether their own or those of their employees.
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Legal information
This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
