Service Helpdesk & Technical Support courses

Service Helpdesk & Technical Support Technician

Study method

Online, self-paced

Duration

1 Month

This Service Helpdesk & Technical Support Technician training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge...

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Service Helpdesk & Technical Support Strategy

Study method

Online, self-paced

Duration

10 Hours

In contemporary business, it's essential to grasp the requirement to create and develop a customer service strategy. A customer service strategy indicates how you will manage your customers and enhance your interactions with them over a long period of time. An effective customer service strategy...

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IT Service Management Courses Bundle (ITIL® Practitioner, ITIL® Foundation, ITIL® Orientation, ITIL® Continual Service Improvement, ITIL® Service Design, ITIL® Service Operation, ITIL® Service Strategy, ITIL® Service Transition and many more)

Study method

Online, self-paced

Duration

12 Months

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers...

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IT Administrator Course

Study method

Online, self-paced

Duration

1 Month

and has no current experience. There are no prerequisites to study the CompTIA Fundamentals training course. IT Administrator IT ConsultantIT Technician 1st Line Support2nd Line SupportComputer Support Administrator IT Service Desk Course provided by StudyOnline247...

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ITIL® Intermediate Level - Continual Service Improvement -CSI Training & Exam Package

Study method

Online, self-paced

Duration

1 Year

you enrol on the course that’s right for you. Hand-picked, expert tutors will guide you through your chosen programme and technical support is always on hand to give you a smooth learning experience. E-Careers have helped over 400,000 people achieve their goals, see what they thought of us...

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IT Support Technician Course

Study method

Online, self-paced

Duration

1 Month

If you are looking to enter the field of IT, the CompTIA A+ certification is the perfect place to start and is the first step towards a rewarding and successful career as an IT Support Technician. The CompTIA A+ qualification is recognised as one of the top entry-level certifications...

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1st Line Support Engineer Course

Study method

Online, self-paced

Duration

1 Month

The CompTIA A+ certification is the first step towards a professional IT career. The CompTIA A+ certification is made up of two parts and the 220-901 CompTIA A+ is the first part of the 1st Line Support Engineer course. This 1st Line Support Engineer training course is the ideal...

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IT Support Technician Certification Bundle

Study method

Online, self-paced

Duration

85 Hours

As a result, technical support is one of the most abundant jobs available within the IT industry. Demand for Support Technicians has been growing since 2004. The skills you will gain through this course will not only prepare you for a role in IT Support, but in other roles too, such as networking...

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SDI: Service Desk Analyst

Study method

Classroom

Location

Eastleigh, Hampshire

Duration

3 Days, Full-time

provide candidates with a structured IT service and support career path and progression route. This is a three day training qualification course which can include an onsite invigilated SDA exam at the end of the course. Course Duration: 3-days. The exam is typically taken at the end...

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IT Help Desk & Support Training Pack -with ITIL, Microsoft & CompTIA

Study method

Online, self-paced

Duration

6 Months

students to function in roles such as IT Support Technician, IT Support Specialist and Technical Support. Course provided by e-Careers...

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ITIL® Foundation - Project Management

Study method

Online, self-paced

Duration

12 Hours

and support quality products and services. You only have to do research on job boards to see how many jobs in the IT sector require ITIL®. ITIL® (IT Infrastructure Library®) is the most widely accepted approach to IT service management in the world. ITIL® is a best practice framework that has been drawn...

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Study method

Classroom

Location

South East London, London

Duration

Part-time

team, we are able to offer you all the training & support you need to gain the hands-on skills that you have been waiting for. As an organisation, our ethos is simple: Creating tomorrows Network Engineers….. Today. Synergy Networxx. Get Trained. Get Qualified. Get into IT. No previous networking...

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2nd Line Support Engineer Course

Study method

Online, self-paced

Duration

1 Month

to sitting in front of your PC all day, you can expect to be involved with customer service too. Their top notch communication skills coupled with strong problem solving skills are what enable them to cater to the organisations needs. A certified 2nd Line Support Engineer is often responsible...

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Supporting and Troubleshooting Windows 10

Study method

Online, self-paced

Duration

90 Days

Supporting and Troubleshooting Windows 10 is a Microsoft on-demand training program with the course code - OD10982BC. Microsoft on-demand uses high-quality video, hands-on labs and knowledge-checking assessments to improve your Microsoft technical skills. Created and presented by Microsoft experts...

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IT Service Management with System Center Service Manager

Study method

Online, self-paced

Duration

90 Days

IT Service Management with System Center Service Manager is a Microsoft on-demand training program with the course code - OD10965CC. Microsoft on-demand uses high-quality video, hands-on labs and knowledge-checking assessments to improve your Microsoft technical skills. Created and presented...

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Information Technology Infrastructure Library (ITIL®) - Service Operation

Study method

Online, self-paced

Duration

12 Months

) - Service Operation Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation. By purchasing...

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1st Line IT Desktop/ Helpdesk Support IT Job Guarantee Programme (Avg £18K – £25K) No Experience Required – Limited Availability

Study method

Classroom

Location

Wembley, Middlesex and 2 other locations

Duration

Part-time

**NEW 0% Finance Option Available (Split your payments over 12 -36 months!** 360 GSP IT Training & Recruitment are proud to offer the all-inclusive IT Job Placement Programme for individuals seeking a 1st Line IT Desktop/ Helpdesk Support role. We are working alongside organisations across...

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Diploma in Managing Team and Technical Staff – Level 3

Study method

Online, self-paced

Duration

30 Hours

Trusting and supporting your technical team helps them achieve collaborative goals If you’re interested in becoming an accomplished manager of technical professionals, this training will supply you with valuable, real-life management techniques to enable you to achieve this. Technical...

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CompTIA FC0-U51: IT Fundamentals

Study method

Online, self-paced

Duration

1 Month

– Demo – Part 1• Basic Methods Of Navigating An Operating System – Demo – Part 2• Basic Support Concepts• Basic Backup Concepts• Environmental And Safety Concepts – Part 1• Environmental And Safety Concepts – Part 2 Module 6: Course Review • Software Domain Review• Hardware Domain Review• Security...

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Computer Maintenance Specialist

Study method

Online, self-paced

Duration

1 Month

and security issues within operating systems such as Windows, Apple, Android and more. The CompTIA A+ certification is the first step towards a professional IT support career. The computer maintenance training course includes the CompTIA A+ 220-901 training course, which is the first part...

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ITIL® Practitioner Online Training Series with Exam

Study method

Online, self-paced

Duration

1 Year

qualification you will gain an understanding of the practical application of the ITIL framework on how to adopt and adapt the ITIL framework to support your business’ objectives. ITIL Practitioner is the next step after ITIL Foundation for IT Service Management professionals who already hold the ITIL...

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ITIL® Foundation

Study method

Online, self-paced

Duration

90 Days

, technical management)Request FulfilmentEvent Management Service Transition Change ManagementKnowledge Management Service Design Service Catalogue ManagementSupplier ManagementIT Service Continuity ManagementInformation Security Management Topic Background: In the 1980s, the UK Government’s Central...

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CompTIA A+ 220-901 & 902 (New Version)

Study method

Online, self-paced

Duration

12 Months

; certification is a great start! The A+ by CompTIA is recognized as one of the top entry-level certifications in the industry. It provides you with a solid foundation in hardware, software and troubleshooting skills in order to build or supplement your technical knowledge. This online...

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ITIL® Practitioner Exam

Study method

Online, self-paced

Duration

1 Year

ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL® framework to support your business’ objectives. It is the next step after ITIL Foundation for professionals who have already learned the basics of IT Service Management (ITSM) and hold the Foundation...

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Customer Service Course

Study method

Online, self-paced

Duration

125 Hours

Our entry-level Customer Service Certificate is delivered over the course of four insightful modules - each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist...

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