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Customer Service Helpdesk & Technical Support

Special Sales Discount: Free Functional Skills IT Level 2 Course | CPD Certified | Free Certificate | Free Retake Exam


Training Express Ltd

Summary

Price
Save 14%
£12 inc VAT (was £14)
Offer ends 30 November 2024
Study method
Online
Duration
8 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
Certificates
  • Hard copy certificate - Free
  • Digital certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

62 students purchased this course

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Overview

| Special Sales Discount: Free Functional Skills IT Level 2 Course |

Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.

So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!

Key Features of the Service Helpdesk & Technical Support Course :

  • CPD Accredited
  • Instant PDF certificate and hard copy included
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Certificates

Hard copy certificate

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Digital certificate

Digital certificate - Included

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.

Service Helpdesk & Technical Support Course Curriculum

The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows:

***Service Helpdesk & Technical Support***

  • Module 01: Managing Interoffice Calls and Voicemail
  • Module 02: Aspects of Phone Etiquette
  • Module 03: Business Telephone Skills
  • Module 04: Building Rapport Over the Phone
  • Module 05: Inbound and Outbound Calls
  • Module 06: Active Listening and Managing Tough Callers
  • Module 07: Mail Services and Shipping
  • Module 08: Intra Organisation Dealings
  • Module 09: Problem-Solving over the Phone
  • Module 10: Record Keeping and Filing Systems
  • Module 11: Business Writing Skills
  • Module 12: Organisational Skills
  • Module 13: Communication Skills
  • Module 14: Customer Relationship Management
  • Module 15: Effective Planning and Scheduling
  • Module 16: Invoicing/Petty Cash

Learning outcomes

Upon completion of this Service Helpdesk & Technical Support course, you will learn:

  • Principles and methodologies of Service Helpdesk & Technical Support.
  • Customer Service Helpdesk & Technical Support best practices and techniques
  • Troubleshooting and problem-solving skills.
  • Communication and interpersonal skills.
  • Knowledge of hardware and software used in technical support.
  • Discover aspects of customer relationship management.
  • Familiarity with industry-specific technology and terminology.

Accreditation

All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Assessment

At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course

Who is this course for?

This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.

For example:

  • Students
  • Job Seekers
  • Fresh graduates
  • Service Helpdesk Technician
  • Freelancer/ Entrepreneur

Requirements

Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course.

Career path

  • Service Helpdesk & Technical Support
  • Technical Support Engineer
  • IT Support Analyst
  • Technical Support Consultant
  • Customer Service Executive
  • IT Service Desk Analyst

Questions and answers

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FAQs

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2024. All rights reserved.