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Intermediate Customer service courses

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  • Microsoft Excel Intermediate - Live Online 1 Day Course

    Mark Baglow Training Limited
    Live online trainer-led course with detailed materials and 1 year email support.
    • 12 enquiries
    • Online
    • 1 day · Part-time or full-time
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    Take your Excel skills to the next level with this practical, hands-on Excel Intermediate training course. Designed for users who already understand the basics of Excel, this course focuses on building confidence with formulas, logical functions, data validation, and worksheet co …
    £250

  • Microsoft AI for Business Leaders

    Code Nation
    3 HOUR remote session - MS cert AI-3017
    • Online
    • 3 hours · Part-time
    • Professional certification
    • Certificate(s) included
    • Tutor support
    AI strategy and leadership insight for business transformation.
    £119.99

  • Essentials of Exceptional Customer Service

    Career Education
    Massive Savings !! PDF Certificate Included | Level 4 Training | Comprehensive Study Materials | 24/7 Support
    • Online
    • 0.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Essentials of Exceptional Customer Service Claim Your Certificate Final Exam Module 1_ Customer Service.docx Module 2_ Customer Needs Assessment.docx Module 3_ Effective Customer Engagement.docx Module 4_ Complaints Management.docx Module 5_ Multi-Channel Customer Service.docx …
    £21

  • Customer Service Skills Online Training Series

    Learning 247
    • Online
    • Self-paced
    • Certificate(s) included
    Great service
    Customer Service Skills Online Training Series Training Series Overview This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone …
    £79

  • Customer Service Executive - Job Ready Skills Programme & Complete Career Guide

    Training Express Ltd
    Get Lifetime Access 2000+ Course Library| FREE Certificate | Lifetime Access | 225 CPD Points | Full Fledged CPD Diploma
    • 10 students
    • Online
    • 3 months · Self-paced
    • Certificate(s) included
    • 200 CPD points
    • Tutor support
    Great service
    ...path. Enrolling in our Customer Service Executive Job Ready Programme unlocks numerous career paths within the thriving Customer Service industry. Upon completing the programme, you'll be fully equipped for roles such as Customer Service Executive, Customer Success Coordinator, Technical …
    £499

  • Customer Service and Public Relations Diploma

    UK Professional Development Academy LTD
    Level 5 Diploma in Customer Service and Public Relations, CPD accredited With tutor support and Quiz based exam included
    • Online
    • 4 weeks · Self-paced
    • 100 CPD points
    • Tutor support
    Great service
    ...goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal with difficult customers Module 2: Customer Support Define customer support Know the different venues for customer support Recognize the challenges …
    £19

  • Office Skills: Administration, PA (Executive PA) with Minute Taking and Microsoft Excel

    Training Express Ltd
    7 Free Courses + 8 FREE PDF & Hardcopy Certificates | QLS Endorsed & CPD Accredited | Lifetime Access | Updated 2026
    • 2,351 students
    • Online
    • 8.9 hours · Self-paced
    • Certificate(s) included
    • 40 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...20: Customer Service training for Admin, secretarial & PA Module 21: Effective Planning and Scheduling Module 22: Invoicing/Petty Cash Microsoft Office Part A: Microsoft Excel 2019 and New Features Part B: Microsoft Word Part B: Microsoft PowerPoint Part C: Microsoft Access …
    Save 9%
    £19 £21

  • Work smarter with AI

    Code Nation
    3 HOUR remote session - MS cert AI-3025
    • Online
    • 3 hours · Part-time
    • Certificate(s) included
    • Tutor support
    This Microsoft certified course covers AI techniques to enhance productivity at work.
    £540

  • Customer Service Level 2 - CPD Certified & Skills for Care Endorsed & TQUK Endorsed

    ProTrainings Europe Limited
    Video online training offering flexible training on any device at a time that meets your schedule, full course support
    • Online
    • 3 hours · Self-paced
    • Certificate(s) included
    • 4 CPD points
    • Tutor support
    Great service
    ...impacts on customer service 2. Understand how customer needs and expectations are formed 2.1 Describe the purpose of an organisation’s service offer 2.2 Describe how customer expectations are formed 2.3 Describe the relationship between customer expectations and customer satisfaction …
    £29.95

  • Customer Service: Customer Support course

    UK Professional Development Academy LTD
    Certificate in Customer Support (CPD Accredited) with tutor support and quiz based exam
    • Online
    • 4 weeks · Self-paced
    • 10 CPD points
    • Tutor support
    Great service
    ...understanding of customer services and the state of customer service and customer support. Another aim of the Customer Support certificate is to understand candidates with challenges in customer support and the different applications used in the organisation's customer support. Identify …
    £19

  • Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking & Microsoft Excel

    Academy for Health & Fitness
    Flash Sale! 8 in 1 (100+ In Demand Topics) | 80 CPD Points| Free Certificates | Tutor Support| Lifetime Access
    • 43 students
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • 80 CPD points
    • Tutor support
    Great service
    ...proficiency through Microsoft Excel and PowerPoint, ensuring you can manage data, create reports, and deliver impactful presentations with confidence. By the end of this Office Skills: Admin, Secretarial & PA (Executive PA) with Minute Taking & Microsoft Excel course, you’ll …
    Save 51%
    £19 £39

  • Microsoft Office Skills (Microsoft Excel, Word, PowerPoint) Administration

    Training Express Ltd
    10 Free Courses | QLS Endorsed + CPD Certified | FREE PDF & Hard Copy Certificates Included | Lifetime access
    • 451 students
    • Online
    • 13.4 hours · Self-paced
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    Great service
    Highly rated
    ...and more.. Course 02: Microsoft Word 2019 Microsoft Word 2019 New Features Getting Started with Microsoft Word and more... Course 03: Microsoft PowerPoint 2019 PowerPoint 2019 New Features PowerPoint Interface Presentation Basics and more.. Course 04: Microsoft Access 2019 Access 2019 …
    Save 9%
    £19 £21

  • Complete Microsoft Office Skills with Admin, Secretarial & PA (Executive PA)

    Academy for Health & Fitness
    QLS Endorsed & CPD Certified! 10 Courses (100+ Video Lessons) Package + PDF Certificate| 250 CPD Points| Lifetime Access
    • 855 students
    • Online
    • 9.8 hours · Self-paced
    • Certificate(s) included
    • 220 CPD points
    • Tutor support
    Great service
    Highly rated
    ...the following Microsoft Office Skills: Admin, Secretarial & PA (Executive PA) courses: âž½ Course 01: Admin, Secretarial & PA at QLS Level 7 âž½ Course 02: Microsoft Word âž½ Course 03: Microsoft Excel âž½ Course 04: Microsoft PowerPoint âž½ Course 05: Microsoft Access âž½ Course …
    Save 9%
    £19 £21

  • Microsoft Excel Complete Course - for Beginner, Intermediate & Advanced (Updated 2026)

    Training Express Ltd
    12 Courses Bundle + 13 Free CPD Certificates | 300+ Video Training | 120 CPD Points | Lifetime Access
    • 4,153 students
    • Online
    • 48.5 hours · Self-paced
    • Certificate(s) included
    • 30 CPD points
    • Tutor support
    Great service
    Popular
    Trending
    [ Updated 2026 , Watch Free Preview] Special Deal: Get 47% OFF + FREE PDF & Hardcopy Certificates + Free Microsoft Excel 2021 Course, MS Word, PowerPoint & Access, and more... Microsoft Excel Complete Course - for Beginner, Intermediate & Advanced- CPD Certified and …
    Save 17%
    £19 £23

  • Microsoft 365 Training: Excel, Word, PowerPoint, Teams & Cloud Skills

    Learner Ground
    Free PDF Certificate | Comprehensive PDF Course | For Teachers, Parents & Learners | Beginner to Advanced
    • Online
    • 1.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Trending
    ...essential Microsoft 365 skills. Students preparing for future workplace requirements involving Microsoft 365 tools. Anyone who wants to improve confidence with cloud-based collaboration using Microsoft 365 . Basic computer use Internet access Willingness to learn Microsoft 365 …
    Save 2%
    £21 £21.49

  • Storyals Real Life Microsoft 365 Course for Frontline Workers

    Storyals
    Story-based course on how to get the most out of the digital tools in Microsoft 365 as a frontline worker.
    • Online
    • 2.4 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    ...have a full understanding of how the tools in Microsoft 365 can effectively be used in real life. You will get introduced to modern cloud-based apps like To Do, Whiteboard and Microsoft Teams. You will know how to access your Microsoft 365 digital workplace from anywhere on any device …
    £39

  • Microsoft Word Training Level 3 Diploma

    Texlearn Academy
    Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access
    • Online
    • 1 hour · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    The Microsoft Word Training course is designed to equip participants with comprehensive skills to proficiently use Microsoft Word, a core application in the Microsoft Office suite. This Microsoft Word course is ideal for beginners as well as intermediate users who wish …
    £19

  • Microsoft Outlook Training Level 3 Diploma

    Texlearn Academy
    Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access
    • 11 students
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Trending
    ...of learners, this Microsoft Outlook Training course is perfect. Why Enrol on Microsoft Outlook Training with Texlearn Academy: The following are some of the justifications for why you should study the Microsoft Outlook Training course: Get Access to the Microsoft Outlook Training …
    £19

  • Microsoft Excel Training for Beginners

    Texlearn Academy
    Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access
    • 12 students
    • Online
    • 1.7 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...of learners, this Microsoft Excel course is perfect. Why Enrol on Microsoft Excel Training for Beginners with Texlearn Academy: The following are some of the justifications for why you should study the Microsoft Excel Training course: Get Access to the Microsoft Excel Training course …
    £19

  • Microsoft Office Skills (Microsoft Excel, Word, PowerPoint) Administration

    Training Express Ltd
    10 Free Courses | QLS Endorsed + CPD Certified | FREE PDF & Hard Copy Certificates Included | Lifetime access
    • 451 students
    • Online
    • 13.4 hours · Self-paced
    • Certificate(s) included
    • 15 CPD points
    • Tutor support
    Great service
    Highly rated
    ** 10-in-1 Complete Microsoft Office Skills Bundle With 10 Free Certificates ** [Updated 2025] The demand for Microsoft Office Skills and Power BI courses are high, as many businesses and organisations use these programs on a daily basis. Proficiency in Microsoft Office can open …
    Save 9%
    £19 £21

  • Microsoft Office Foundation with Minute Taking Masterclass

    Empower UK Employment Training
    Microsoft Excel Skills | Word Skills | Power Point Skills | Access Skills | Outlook Skills | Microsoft Teams Skills
    • Online
    • 7.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...06 Microsoft Powerpoint In Microsoft Office: Module 01 Microsoft Powerpoint In Microsoft Office: Module 01 Microsoft Powerpoint In Microsoft Office: Module 01 Microsoft Powerpoint In Microsoft Office: Module 01 Microsoft Powerpoint In Microsoft Office: Module 01 Microsoft Powerpoint …
    £19

  • Microsoft PowerPoint Advanced - Nationwide

    Infero Training Ltd
    Classroom based course with Post Course Support – All Level Introduction to Advance
    • 18 enquiries
    • Classroom
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...Guarantee & Price Match Guarantee . Certification This Microsoft PowerPoint course is one of a series of courses that addresses Microsoft Certified Application Specialist (Microsoft Business Certification) skill sets. The Microsoft Certified Application Specialist program is for individuals …
    £237.60

  • Microsoft Excel - Excel from Beginner to Advanced

    DoviLearn Global Education Ltd
    Excel Mastery: From Beginner to Advanced
    • Online
    • 6.8 hours · Self-paced
    • Certificate(s) included
    ...still require the use of Microsoft Excel. Having a sound knowledge of the use of Microsoft Excel will not only benefit you in your career but will also be a very useful skill you may deploy anytime for your personal purpose. This online course on Microsoft Excel will teach you all …
    £24

  • Activating Audience Engagement: Strategies for Actionable Impact

    Career Education
    3 Coures Super Saver Bundle | 4 FREE PDF Certificates | Lifetime Access | Comprehensive Study Materials
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Create frameworks where digital marketing, customer service, KYC, digital communication, and social media function seamlessly together. Key Features of Microsoft Access Training A FREE PDF Certificate Included Access to the Microsoft Access course resources for life Complete tutor …
    £21

  • Microsoft Outlook Masterclass

    IOMH
    Big Save 9% Off! Gift (Microsoft Office Outlook Part 2) Course| Learn Anytime Anywhere| Free Assessment| Lifetime Access
    • 32 students
    • Online
    • 34 hours · Self-paced
    • 30 CPD points
    • Tutor support
    Great service
    Popular
    Trending
    ...for professionals skilled in Microsoft Outlook is growing, with many roles requiring efficient email and scheduling management. The courses we are offering in this Level 3 Diploma in Adult Care - CPD Certified package are: ➥ Core Course 01: Microsoft Office 2019 Outlook Part 1 ★★★ …
    Save 9%
    £19 £21

  • Microsoft Office Specialist (MOS) - CPD Accredited

    Training Express Ltd
    15 Courses Bundle | CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access
    • 12 students
    • Online
    • 65 hours · Self-paced
    • Certificate(s) included
    • 150 CPD points
    • Tutor support
    Great service
    ✩ Trusted by Over 10K Business Partners & 1 Million Students Around the World! ✩ [Updated 2025] Microsoft Office Specialist (MOS) - CPD Accredited Are you ready to master the tools that power today’s workplace? With over 90% of organisations using Microsoft Office applicat …
    Save 31%
    £75 £109

  • Microsoft Office Skills for Office Administration Level 3 CPD Certified Diploma

    Learndrive
    02 Premium Courses Bundle | CPD Accredited | Free Certificate | Instant Access | Easy Refund
    • 11 students
    • Online
    • 10.3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Trending
    ...Microsoft Office: 25a Onscreen Presentation Microsoft Office: 25b Hiding Slides Microsoft Office: 25c Changing Order of Slides Microsoft Office: 25d Copying Slides Microsoft Office: 26a Overview of MS Word Microsoft Office: 26b Start MS Word 2021 Microsoft Office: 27a Create a New …
    £20

  • Microsoft PowerPoint Masterclass with Presentation Tips

    Learndrive
    2 Courses Bundle | CPD Accredited | Free Ebook | Lifetime Access | Easy Refund
    • Online
    • 6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...effectively. Key Performance Metrics: Design engaging Microsoft PowerPoint slides. Incorporate creative elements into Microsoft PowerPoint presentations. Animate content to bring Microsoft PowerPoint slides to life. Utilise Microsoft PowerPoint with other software seamlessly. Develop advanced …
    £19

  • Microsoft Excel Advanced

    Lead Academy
    QLS Level 5 Diploma | Quality Endorsed & CPD Certified | Free Health & Fitness Course, MCQ Exam & Tutor Support Included
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • 1 CPD point
    • Tutor support
    Great service
    ...understanding of Microsoft Office Excel, then this program is perfect for you. This online Microsoft Excel: advanced training in Microsoft Excel 2016 course come with lifetime access with no time limit for completion. Each module of this Microsoft Excel: advanced training in Microsoft Excel …
    £19

  • Microsoft Office Word 2016 Advanced

    Lead Academy
    QLS Level 5 Diploma | Quality Endorsed & CPD Certified | Free Health & Fitness Course, MCQ Exam & Tutor Support Included
    • Online
    • 3.1 hours · Self-paced
    • Certificate(s) included
    • 3 CPD points
    • Tutor support
    Great service
    ...understanding of Microsoft Word, then this program is perfect for you. This online Microsoft Word: advanced training in Microsoft Office Word 2016 course come with lifetime access with no time limit for completion. Each module of this Microsoft Word: advanced training in Microsoft Office Word …
    £19

  • Microsoft Powerpoint Advanced - In-company

    MS Office Training Ltd
    • Onsite
    • 1 day · Full-time
    • Certificate(s) included
    • Tutor support
    Great service
    ...customise slide shows Use different PowerPoint file types to distribute presentations ' 1 year email support service Take a closer look at the consistent excellent feedback from our growing corporate clients visiting our site ms-officetraining co uk Customer Feedback Very clearly explained …
    £550
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FAQs

Reed Courses advertises a large variety of Customer service courses which are delivered by a range of learning providers. The Customer service courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a Customer service course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for Customer service courses, you might also be interested in Business, KYC and Public services. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

Yes, Reed Courses has a wide range of free courses in a variety of subject areas. These free courses are a great way to explore a subject you're interested in without a financial commitment. You can find them by visiting the free page.
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