NCFE Level 3 Certificate in Principles of Customer Service
Online Learning College
- Online
- 12 months · Self-paced
- Regulated qualification
- Tutor support
Great service
...Unit 1: Understand the customer service environment (50 hours) Understand the concepts and practices underpinning customer service delivery Understand the relationship between customer service and a brand Understand the structure of customer service Understand the implications of legislation
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