How to become a Customer Service Advisor


estimated salary
What do they do?

Love to serve? We might have found your ideal job…  

Customer Service Advisors work to ensure that their company’s customers receive the best possible service when using their product.

Whether working via email, on the phone or on the shop floor, they are the generally first point of contact for customers looking for help or information. They may also deal with any customer complaints that arise.

Typical duties for a Customer Service Advisor could include:

  • Answering customer enquiries
  • Providing information about products or services
  • Making product suggestions and recommendations
  • Responding to customer complaints
  • Feeding issues back to the wider business
  • Issuing refunds
Is it right for me?

Aside from excellent customer service and interpersonal skills, you will need enthusiasm and approachability to become a Customer Service Advisor.

You’ll de dealing with a large number of people on a daily basis, and whether you’re providing them with information about a new product, or trying to help resolve an issue they’ve had with your service, the ability to relay information clearly and concisely will be a key part of your success.

You will also need patience in abundance. Those who are easily angered need not apply.

Other key skills for a Customer Service Advisor include:

  • Honesty
  • Empathy
  • Confidence
  • Initiative
  • Attention to detail
  • The ability to handle difficult situations
Career Progression

Customer Service Advisor

Up to £20,000

Team Leader

Up to £25,000

Customer Service Manager

Up to £30,000

What's it really like?

As a chatty and bubbly person, being a Customer Service Advisor suits me down to the ground. I get to talk to customers all day, helping them out with any questions they might have and ensuring they get the most out of our products. Don’t get me wrong, it can be tough when people complain. But I always do my best to diffuse the situation, and try and resolve their issues as quickly and painlessly as I can. And if they’re really angry? Smile. It confuses people…

Get qualified

You will not need a degree to become a Customer Service Advisor. However, previous customer service or sales experience may help you get started in the industry, and a professional qualification may be necessary to progress in your career.

Customer Service Excellence Course

Caring for your customer is directly related to the success of your business. This Customer service training will give you a deeper understanding of how your service meets your customer’s needs.

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CUSTOMER SERVICE: Delighting my customers over the telephone

All employees who work on the front line of customer service, either B2B or B2C. This will include call centre agents (in-bound / out-bound), administrators, reception, sales advisors.

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