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Customer Service Skills | Instructor-Led Group Training | On-Site
KEYS TRAINING

We will work closely with you to create a customised course that aligns with your organisation's specific needs.

Summary

Price
£774 inc VAT
Finance options

1-day course fee starts at £645.00 + vat for in-house training delivered to small...

Study method
Onsite
Duration
1 day · Full-time
Qualification
No formal qualification
Certificates
  • Training Course Diploma - Free
Additional info
  • Tutor is available to students
1 student enquired about this course

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Overview

Empower Your Team to Deliver Exceptional Customer Service

Are you looking to build your team’s confidence when dealing with customers, from handling complaints to improving the overall customer journey?

This Interactive Customer Service Skills Workshop is a one-day, instructor-led course delivered on-site and tailored to your organisation’s needs. Whether you want to incorporate real-life industry examples or internal recordings, we’ll work with you to shape the course content around your team’s specific challenges and goals.

This practical and engaging workshop focuses on:

  • Strengthening communication skills
  • Handling difficult conversations with confidence
  • Creating positive customer experiences across every touchpoint
  • Using your organisation’s real-world scenarios to ensure relevance

Participants will actively practise techniques in a supportive setting, allowing them to build the skills and confidence needed to handle any customer interaction with professionalism and poise.

By the end of the session, your team will leave with a clear understanding of what great service looks like — and how to deliver it consistently. Every attendee will also receive a personalised certificate of achievement.

Make customer satisfaction a cornerstone of your business with training designed just for you.

Certificates

Training Course Diploma

Hard copy certificate - Included

Personalised certificates will be provided to all attendees upon completion of the course.

Course media

Description

Our Interactive Customer Service Skills Workshop is designed to elevate your team's customer service performance through a dynamic, hands-on learning experience. This on-site, instructor-led training is perfect for organisations looking to improve their customer interactions by equipping their team with the skills they need to succeed.

Key Features:

- Customised Syllabus: We collaborate closely with you to tailor the course content to your organisation’s specific needs and customer journey. Whether your team faces unique challenges or specific customer objections, we’ll ensure the training is relevant and impactful.

- Expert Trainers: Our workshops are led by experienced trainers with extensive backgrounds in customer service and corporate training. They bring real-world insights and practical knowledge to the table, ensuring that your team gains actionable skills that can be immediately applied in their roles.

- Interactive Learning: This course isn’t just about theory. Your team will engage in interactive exercises, role-playing scenarios, and group discussions designed to reinforce key concepts and foster a deeper understanding of effective customer service practices.

- Personalised Support: Throughout the course, participants will have access to direct support from the trainer, including guidance on how to overcome specific challenges. We also provide follow-up resources to ensure continuous learning and development after the training.

- Personalised Certificates: Upon completion of the workshop, all attendees will receive a personalised certificate, acknowledging their achievement and newly acquired customer service skills.

Potental Course Syllabus:

1. Understanding Customer Needs: Learn how to identify and anticipate customer expectations to deliver personalised service.
2. Effective Communication Techniques: Master verbal and non-verbal communication skills that foster trust and rapport with customers.
3. Handling Complaints and Objections: Develop strategies to manage difficult situations, turning potential conflicts into positive outcomes.
4. Enhancing the Customer Journey: Explore ways to optimise every touchpoint in the customer experience, from initial contact to after-sales support.
5. Building Customer Loyalty: Discover techniques for creating long-term relationships with customers that lead to repeat business and referrals.

This workshop is more than just a training session; it’s an investment in your team’s ability to deliver excellent customer service, driving both customer satisfaction and business success.

Enquire today to learn how we can tailor this workshop to meet your specific needs.

Who is this course for?

This course is ideal for organisations seeking to enhance their customer service standards across various departments.

If your team handles frequent customer interactions or complex needs, this workshop will provide the skills and confidence to deliver exceptional service.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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Similar subjects: Customer service, KYC, Business, Retail