Call Centre Agent Training
Cambridge Open Academy
CPD Accredited | Interactive Learning Materials | Free PDF Certificate | Tutor Support | Lifetime Access
- Online
- 5 hours · Self-paced
- Certificate(s) included
- 10 CPD points
- Tutor support
Great service
...centre agent. Here is the curriculum breakdown of the Call Centre Agent Training course below: Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills
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