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Intermediate IT training courses (ICT)

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  • Problem Solving Skills & Conflict Resolution for Customer Service Advisor

    Academy for Health & Fitness
    Updated 2026 | CPD Certified | 10 CPD Points | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Start Learning Today and Boost Your Skills ►►► Problem Solving Skills & Conflict Resolution for Customer Service Advisor Admission Gifts â—„â—„ ★★ FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★ Custome …
    £15

  • Problem Solving Skills for Retail Customer Service

    Academy for Health & Fitness
    Updated 2026 | CPD Certified | 10 CPD Points | Free PDF Certificate | Tutor Support | Instant & Lifetime Access
    • Online
    • 1.1 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    Great service
    Start Learning Today and Boost Your Skills ►►► Problem Solving Skills for Retail Customer Service Admission Gifts â—„â—„ ★★ FREE CPD Accredited PDF Certificate | PDF Transcript | FREE Student ID | Assessment | Lifetime Access | Enrolment Letter ★★ Handling dissatisfied customers ef …
    £15

  • Data Analytics with Power BI, Tableau, Python, Microsoft Excel, Cyber Security & IT

    Career Education
    10 in 1 CPD IQ Accredited Courses | 11 Free PDF Certificates | 119 CPD Points | Updated 2026 | Plus AI & Cloud Computing
    • 707 students
    • Online
    • 16.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...seeking to develop a robust skill set in the most sought-after tools and technologies. Join a community of forward-thinking professionals and become proficient in Data Analysis, Python, Tableau, AI, Cloud Data, IT Cyber Security and Machine Learning to transform data into actionable insights …
    Save 40%
    £15 £25

  • Functional Skills Maths Level 2, Functional Skills English Level 2, Functional Skills IT

    Training Express Ltd
    150+ Topics Included| Free PDF & Hard Copy Certificates | QLS Endorsed & CPD Certified | Updated 2026 | Lifetime Access
    • 808 students
    • Online
    • 18.4 hours · Self-paced
    • Certificate(s) included
    • 25 CPD points
    • Tutor support
    Great service
    Highly rated
    Popular
    Trending
    ...Skills IT– Level 2 Section 1 - Functional Skills IT - Level 2 Section 2 - Functional Skills IT - Level 2 Section 3 - Functional Skills IT - Level 2 Section 4 - Functional Skills IT - Level 2 Section 5 - Functional Skills IT - Level 2 Section 6 - Functional Skills IT - Level 2 Section …
    Save 28%
    £15 £21

  • IT Support Technician Training

    Kingston Open College
    CPD Accredited Training | Free PDF Certificate Included | Instant & Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...SLAs, and dashboards. Finally, it aligns IT support with ITIL, enterprise architecture, remote work, AI, and predictive analytics. Aspiring IT support technicians Service desk staff Helpdesk personnel Career changers entering IT Junior IT team members Business staff supporting internal …
    £15

  • Microsoft Office Skills Training (Microsoft Excel, Word, PowerPoint), IT & Cyber Security

    Career Education
    Premium 6 course Bundle | 7 Free PDF Certificates Included | 35 CPD Points | Video & PDF Modules | Lifetime Access
    • 513 students
    • Online
    • 6.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Highly rated
    ...productivity. The latest trends of IT, Microsoft Office tools & Cyber Security. Strategies to stay updated and adaptable in the field of IT, Network Engineering & Cyber Security. Proven methods for problem-solving and decision-making in IT, Network Engineering & Cyber Security …
    Save 40%
    £15 £25

  • IT Security Job Guarantee Programme

    IT Career Switch Ltd
    Guaranteed job in IT or 100% of your course fees back
    • 587 enquiries
    • Online
    • 275 hours · Self-paced
    • Professional certification
    • Exam(s) included
    • Certificate(s) included
    • Tutor support
    • Job guarantee programme
    Great service
    ...Responsibilities Troubleshoot desktop and system problems, diagnose and solve hardware/software Incidents/problems Incident and problem management Provide exceptional Service support to the business Provide solution(s)/work around(s) to incidents and Problems Contribute to polices, processes and …
    £1,499

  • Business Analysis Course – Master Strategic Analysis & Problem-Solving Techniques

    Expert Tutor
    FREE PDF Certificate | Lifetime Access | No Hidden Fees | FREE MCQ Assessment & Retake | 14-Day Money-Back Guarantee
    • Online
    • 1.2 hours · Self-paced
    • Certificate(s) included
    Strong business decisions begin with the ability to understand problems, evaluate information and identify practical solutions. The Business Analysis Course – Master Strategic Analysis & Problem-Solving Techniques introduces learners to a range of established analytical …
    £21

  • IT Technical Support Essentials for Service Desks

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 1.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...preparing learners for independent IT service provision or vendor certification, this technical support course builds foundational understanding, problem-solving skills, and professional awareness. It is suitable for learners aiming to work in IT support roles, helpdesk environments, or …
    £15

  • Problem Solving and Critical Thinking Skills

    Learning Facility
    PDF Certificate Included | Level 3 Training | CPD IQ Accredited | Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    Great service
    ...management decision-making. Problem Solving and Critical Thinking Skills Claim your Certificate Review Request Module 1 Introduction to Creative Problem Solving and Decision Making Module 2 Introduction to the Problem Solving Model Module 3 Introduction to Problem Solving Tools and Techniques …
    £15.99

  • IT security: IT Support Technician - Level 5 Course ( CPD Certified)

    UK Professional Development Academy LTD
    ITT, Level 5 in IT User for Office | 100% Success Rate | *Free Microsoft Complete Package*
    • 317 students
    • Online
    • 8.2 hours · Self-paced
    • Certificate(s) included
    • 120 CPD points
    • Tutor support
    Great service
    Highly rated
    IT Security - Level 5 IT Support Technician IT Support: Service helpdesk and technical support IT Support Technician, Level 5 in IT Support User for Office, IT Support Level 5, CPD Certifdied IT support, This Level 5 in IT Support comes with easy-to-understand e-learning …
    £15

  • IT Support Technician Level 5 Professional Training

    Knowledgera
    Updated 2026*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • New course!
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...expertise with IT Support Technician Level 5 Professional Training. This IT Support Technician course develops skills in troubleshooting, systems, networks and user support. Train as an IT Support Technician to solve complex issues and strengthen security. IT Support Technician learning …
    £23

  • IT Security Beginner to Professional Training

    Knowledgera
    Updated 2026*/All in One*/Free Certificate*/Lifetime Access*/24/7 support*/ 100% Pass Rate*/14 Days Money-Back Guarantee
    • New course!
    • Online
    • 2.2 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...certificate. IT Security IT Security The IT Security Training course is for anyone who wants to develop their professional skills and train for a new job or upskill ready for a promotion. IT Security IT Security You don't need any Requirements for this IT Security course. IT Security The IT …
    £23

  • Problem Solving Course

    Texlearn Academy
    Level 3 | Free Instant PDF Certificate | High-quality Course Materials| 24/7 Experienced Tutor Support | Lifetime Access
    • Online
    • 2.3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...and Reflection Module 09: Problem-Solving Tools and Technologies Module 08: Problem-Solving in Complex Situations Quizzes of Problem Solving Course Module 06 Team Problem Solving and Collaboration Module 10 Leadership in Problem Solving Module 02 Problem Definition and Analysis Module …
    £15

  • IT: Training Courses

    Career Education
    Massive Savings !! PDF Certificate Included | Level 3 Training | Comprehensive Study Materials | 24/7 Support
    • Online
    • 0.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    Popular
    ...schedule The IT: Training Courses curriculum provides an extensive overview of IT systems and IT support processes, helping learners develop practical understanding of IT fundamentals. Key topics include IT infrastructure, IT maintenance, network management, and IT support strategies …
    Save 6%
    £15 £15.99

  • Customer Service Training for IT Support Staff

    SkillWise
    Free PDF Certificate | Instant Access | 10 CPD Points | Lifetime Access
    • Online
    • 0.6 hours · Self-paced
    • Certificate(s) included
    • 10 CPD points
    • Tutor support
    ...£25,000–£32,000 IT Support Team Leader – £28,000–£36,000 IT Service Manager – £32,000–£45,000 Understanding Service in IT Support Building a Service-First Culture in IT Support Communication Techniques in IT Support Practical IT Support Service Skills Reading …
    £21

  • AI-Powered Innovation and Problem Solving

    Career Education
    CPD IQ Certified | PDF Certificate Included | Level 3 Training | Comprehensive Study Materials | 24/7 Support
    • Online
    • 1.3 hours · Self-paced
    • Certificate(s) included
    Great service
    AI-Powered Innovation and Problem Solving The modern landscape of business and technology is rapidly evolving, making it essential to understand how AI can be integrated into everyday workflows to drive meaningful change. This course explore how Cloud computing infrastructures …
    £15.99

  • OTHM Level 5 Extended Diploma in Information Technology

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • Online
    • 18 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ...cybersecurity Apply problem-solving to complex IT scenarios Explore emerging digital technologies and practices The OTHM Level 5 Extended Diploma in Information Technology develops expertise for individuals aiming to progress in the IT field. Focusing on areas such as information systems, …
    Save 63%
    £1,481 £4,112.50

  • OTHM Level 6 Diploma In Information Technology

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • 29 enquiries
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ...and cybersecurity Apply problem-solving to complex IT scenarios Explore emerging digital technologies and practices The OTHM Level 6 Diploma in Information Technology develops advanced expertise for individuals aiming to excel in senior or specialist IT roles. Focusing on areas such …
    Save 63%
    £896 £2,487.50

  • OTHM Level 4 Diploma in Information Technology

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • 31 enquiries
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ...and data protection Apply problem-solving skills to IT challenges Explore web technologies and emerging digital tools The OTHM Level 4 Diploma in Information Technology builds advanced knowledge and skills for individuals pursuing a career in IT. Covering key areas such as computer …
    Save 63%
    £887 £2,462.50

  • OTHM Level 5 Diploma In Information Technology

    School of Business & Technology London
    Online learning | Self Paced Course | Study Materials |Tutor Support | Flexible Payment Plan | All Inclusive Fees
    • 36 enquiries
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ...cybersecurity Apply problem-solving to complex IT scenarios Explore emerging digital technologies and practices The OTHM Level 5 Diploma in Information Technology develops expertise for individuals aiming to progress in the IT field. Focusing on areas such as information systems, software …
    Save 63%
    £887 £2,462.50

  • QUALIFI Level 5 Diploma in Information Technology

    School of Business & Technology London
    Distance/Blended learning |Assignment based Assessments | Self paced course | Study materials available
    • Online
    • 12 months · Self-paced
    • Regulated qualification
    • Tutor support
    Great service
    ...cybersecurity Apply problem-solving to complex IT scenarios Explore emerging digital technologies and practices The QUALIFI Level 5 Diploma in Information Technology develops expertise for individuals aiming to progress in the IT field. Focusing on areas such as information systems, software …
    Save 63%
    £878 £2,437.50

  • Level 3 Cyber Security Training with IT Functional Skills - CPD Certified

    WriteWow Solutions
    2-in-1 Bundle | CPD Certified | Free Certificate | Lifetime Access | Easy Refund | Tutor Support
    • Online
    • 5.3 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...learn prevention techniques. Gain proficiency in Functional Skills IT to manage technology efficiently. Learn best practices for securing digital systems and networks against cyber attacks. Develop IT problem-solving skills that are essential for workplace success. Enhance your ability …
    Save 21%
    £15 £19

  • IT Service Desk Analyst Essentials

    Course Line On Demand
    100% Online | 2026 Updated | Cheapest Fees | No Hidden Fees | Free PDF Certificate | 24/7 Support
    • Online
    • 1.8 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...separately. This IT Service Desk Analyst course is suitable for individuals interested in IT support, helpdesk operations, or service management. It is ideal for students, career changers, administrative staff transitioning into IT roles, junior IT professionals, or learners preparing …
    £15

  • IT Fundamentals and Technical Support

    Learning Facility
    PDF Certificate Included | Level 3 Training | CPD IQ Accredited | Lifetime Access
    • Online
    • 0.9 hours · Self-paced
    • Certificate(s) included
    Great service
    ...insights into IT support and information management. This IT Fundamentals and Technical Support course requires no formal qualification to start. Graduates of IT Fundamentals and Technical Support can pursue roles such as IT support technician, helpdesk specialist, information management …
    £15.99

  • Leadership & Management: Project Management, Human Resources Management (HR) with IT

    Learning Facility
    Learn about Leaders, Project Management, HR & IT | Plus 4 Free Courses | 6 Free PDF Certificates | 24/7 Tutor Support
    • 10 students
    • Online
    • 2.5 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Management, Human Resources Management, and IT, ensuring learners can apply these principles cohesively in real-world scenarios. The curriculum reinforces how IT transforms traditional practices and prepares learners to lead effectively in technology-driven environments. Leadership & …
    Save 31%
    £15 £21.99

  • Cyber Security in 90 Minutes with Functional Skills IT

    Skill Arts
    2-in-1 Premium Bundle | Cyber Security | Dual Certificates | Instant and Lifetime Access
    • Online
    • 5.6 hours · Self-paced
    • Certificate(s) included
    • Tutor support
    Great service
    ...Course 02: Functional Skills IT Functional Skills IT equips learners with essential digital skills for everyday tasks, workplace efficiency, and career advancement. The course covers fundamental IT concepts, practical applications, and problem-solving techniques. Ideal for those seeking …
    £15
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FAQs

Reed Courses advertises a large variety of IT courses which are delivered by a range of learning providers. The IT courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a IT course which provides CPD points/hours or qualifications, there are a number of learning options available.

If you're looking for IT courses, you might also be interested in IT support, Cyber Security and Computer. These courses can be taken to further enhance your understanding of the subject. By having a broader understanding of the subject can help you to improve your professional or personal development.

In addition to free IT courses, Reed Courses also has plenty of paid for online IT courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online IT courses. Alternatively you'll be able to enrol on an online IT course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom IT course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company IT courses from a variety of learning providers.
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