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Classroom Call OR Agent courses

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  • Outgoing Calls - Maximising Effectiveness

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Outgoing Calls - Maximising Effectiveness London Outgoing Calls - Maximising Effectiveness Manchester Outgoing Calls - Maximising Effectiveness Nottingham Outgoing Calls - Maximising Effectiveness Birmingham Outgoing Calls - Maximising Effectiveness Bristol Outgoing Calls - Maximising …
    £516

  • Call Centre - Achieving Best Practice

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...Course Locations Call Centre - Achieving Best Practice London Call Centre - Achieving Best Practice Manchester Call Centre - Achieving Best Practice Nottingham Call Centre - Achieving Best Practice Birmingham Call Centre - Achieving Best Practice Bristol Call Centre - Achieving …
    £516

  • Closing Incoming Calls Effectively

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...London Closing Incoming Calls Effectively Manchester Closing Incoming Calls Effectively Nottingham Closing Incoming Calls Effectively Birmingham Closing Incoming Calls Effectively Bristol Closing Incoming Calls Effectively Edinburgh Closing Incoming Calls Effectively Leeds Closing …
    £516

  • Confidence in Making Face to Face Cold Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...in Making Face to Face Cold Calls London Confidence in Making Face to Face Cold Calls Manchester Confidence in Making Face to Face Cold Calls Nottingham Confidence in Making Face to Face Cold Calls Birmingham Confidence in Making Face to Face Cold Calls Bristol Confidence in Making …
    £516

  • Dealing with Incoming Calls Positively

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...Manchester Dealing with Incoming Calls Positively Nottingham Dealing with Incoming Calls Positively Birmingham Dealing with Incoming Calls Positively Bristol Dealing with Incoming Calls Positively Edinburgh Dealing with Incoming Calls Positively Leeds (Split into two groups) …
    £516

  • Telephone Techniques - Incoming & Outgoing Calls

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...outgoing calls. Live calls are made to help delegates improve their skills in these vital areas. This Telephone Techniques - Incoming & Outgoing Calls course is available throughout the UK. CPD Value 5.5 Hours Telephone Techniques - Incoming & Outgoing Calls - Timetable …
    £516

  • Excellent Customer Care - Incoming Calls

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...- Incoming Calls London Excellent Customer Care - Incoming Calls Manchester Excellent Customer Care - Incoming Calls Nottingham Excellent Customer Care - Incoming Calls Birmingham Excellent Customer Care - Incoming Calls Bristol Excellent Customer Care - Incoming Calls Edinburgh Excellent …
    £516

  • Airline Fares and Ticketing Classroom Based Course

    Exodus Training and Recruitment
    • Classroom
    • 3 weeks · Part-time
    • Tutor support
    ...options with the examples of the following career paths: Airport Ticket Desk Airport Customer Service Agent Airline Reservations Airline Call Centre Airline Reservation Agent Fares Desk Agent Travel Consultant Business Travel Business Start-up - Travel Agency …
    £747

  • Winning More Business on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Course Objectives 09:45 - 10:15 Telephone Prospecting 10:15 - 11:00 Task 1: Follow Up Calls (What do you really want to achieve with these calls?) 11:00 - 11:15 Starting the Follow-Up Call (Ensuring information sent has been received and questions to establish degree of interest) …
    £516

  • Generating New Business by Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...telephone course is guaranteed to give delegates the confidence to make calls professionally. Demonstrations of live-calls will be made by the tutor which will be followed by each delegate making genuine sales calls in a quiet environment. Delegates will also improve their listening skills …
    £516

  • Gaining Commitment on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 55 CPD points
    • Tutor support
    ...Preparation for the Calls (Includes an introduction to objection-handling) 11:30 - 11:45 Coffee Break 11:45 - 12:30 Participants to make outgoing calls (One to one supervision and advice) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Discussion on 1st Session of Calls 14:00 - 14:30 …
    £576

  • Maximising Appointments on the Telephone

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...Preparation for the Calls (Includes an introduction to objection-handling) 11:30 - 11:45 Coffee Break 11:45 - 12:30 Participants to Make Outgoing Calls (One to one supervision and advice) 12:30 - 13:30 Lunch Break 13:30 - 14:00 Discussion on 1st Session of Calls 14:00 - 14:30 …
    £516

  • Conflict Management Course (in-person training course)

    Paradise Computing Ltd
    One day, in-person, tutor-led Conflict Management Course in Northampton.
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...premises (call to arrange a closed course). Our trainers can travel to various locations throughout the UK to deliver training on-site at your work premises. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop. Call for available …
    £540

  • Sales Skills (in-person training course)

    Paradise Computing Ltd
    One day, in-person, Sales Skills training course in Northampton.
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...premises (call to arrange a closed course). Our trainers can travel to various locations throughout the UK to deliver training on-site at your work premises. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop. Call for available …
    £540

  • Dealing with Difficult People (in-person training course)

    Paradise Computing Ltd
    One day, in-person, tutor-led training course in Northampton on Dealing with Difficult People in the workplace.
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...premises (call to arrange a closed course). Our trainers can travel to various locations throughout the UK to deliver training on-site at your work premises. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop. Call for available …
    £540

  • Payroll With Practical Accountancy Training

    Future Connect Training and Recruitment Ltd
    With hands-on practical training using popular software like Sage 50, QuickBooks, Excel, and Payroll
    • Classroom
    • 2 months · Part-time or full-time
    • Tutor support
    ...to learn how to manage their finances effectively. Account Receivable Analyst Project Manager Senior Product Director Warehouse Agents …
    £750

  • Presentation Skills (in-person training course)

    Paradise Computing Ltd
    One day, tutor-led, in-person course on presenting with confidence in Northampton.
    • Classroom
    • 1 day · Full-time
    • Tutor support
    ...premises (call to arrange a closed course). Our trainers can travel to various locations throughout the UK to deliver training on-site at your work premises. Courses at the Paradise Training Centre include free parking, buffet lunch, refreshments and use of a laptop. Call for available …
    £540

  • IAB Bookkeeping Course in Accounting

    Future Connect Training and Recruitment Ltd
    Perfect for individuals who want to start or advance their career in accounting and bookkeeping
    • Classroom
    • 2 months · Part-time
    • Tutor support
    ...Receivable Analyst IAB Operator IAB Packaging Operator Project Manager Senior Product Director Warehouse Agents …
    £750

  • Customer Care Excellence

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...way.) 10:30 - 11:15 Customer Care (Ways of improving relationships with customers) 11:15 - 11:30 Coffee Break 11:30 - 12:30 Incoming Calls - The Basics (First impressions, Answering the Telephone, The Correct Vocabulary, Keep In Touch, Details) 12:30 - 13:00 Being the Best at …
    £516

  • Through the Customers' Eyes

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    • Tutor support
    ...tasks to make phone enquiries to different sectors and report their findings back to the group) 15:00 - 15:15 Delegates to Critique Taped Calls 15:30 - 16:30 Visual Communication (This final session gets delegates to look at the importance of visual communication and again specifically …
    £516

  • The Client Meeting - Face to Face Selling

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 6 CPD points
    ...ugly experiences of customer care when they have been a customer.) 10:15 - 11:00 Through the Customers' Eyes & Ears (Tutor makes live call enquiry to a company and delegates feedback their impressions) 11:00 - 11:30 The Importance of First Impressions & Lasting Impressions …
    £516

  • Delivering Excellence via Email and on the Telephone

    Practical Training for Professionals
    • Classroom
    • 1 day · Full-time
    • 6 CPD points
    • Tutor support
    ...12:30 - 13:00 Questioning techniques. How different questions can open up conversation. 13:00 - 14:00 Lunch 14:00 - 14:30 Managing difficult calls and responding to challenging emails. How to deal with conflict on the telephone. Exploration of the ULAR formula and the advantages of using …
    £516

  • Planning Sales Activity to Help Meet & Exceed Targets

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    • Tutor support
    Trending
    ...technology, interruptions, diary, journey planning) 15:15 - 15:30 Tea 15:30 - 16:30 Individual 12 month Sales Activity Plans (Number of cold calls, visits, new additions to the database, quotes etc. agreed) 16:30 - 16:45 Summary & Action Plans Agreed Planning Sales Activity to …
    £516

  • Re-Energising a Stalled Change Campaign

    Practical Training for Professionals
    • Classroom
    • Part-time
    • 55 CPD points
    • Tutor support
    ...that cause action A 4-powerful 4-step persuasion model Stakeholder mapping and management The competencies of a first-class change agent (This period will include a 15-minute refreshment break) 15.30 - 16.15 Consolidation of a back-home action plan including how to measure …
    £576

  • Assistant accountant training (Work Placement for Accountants)

    Zephyr Accounting
    Office based courses
    • Classroom
    • 1 month · Part-time or full-time
    • Certificate(s) included
    ...doubtful debts n. Generating accounting reports for management or external accountants e.g., P&L, balance sheet, cashflow statements, agent debtors, aged creditors, trial balance etc 2. Excel Training a. Basic Introduction b. Add Multiple Rows or Columns c. Series & Range d …
    £699
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FAQs

Reed Courses advertises a large variety of courses which are delivered by a range of learning providers. The courses on offer vary in time duration and study method, with many offering tutor support. Whether you want to study for a regulated qualification, or take a course which provides CPD points/hours or qualifications, there are a number of learning options available.

A qualification can only be delivered by an awarding body which is regulated by a government body. The one you will most commonly see on site is OFQUAL, the government regulating body for England - but there is a different regulating body for each country in the United Kingdom, as well as the Republic of Ireland. Each regulating body maintains a list of the qualifications it regulates.

In addition to free courses, Reed Courses also has plenty of paid for online courses, designed to meet all kinds of learning goals and to suit a range of preferred study methods.

Reed Courses advertises a variety of free online courses. Alternatively you'll be able to enrol on an online course of your choosing, and study entirely online. If you'd prefer an in-person learning experience, you could take a classroom course where you'll be taught in a classroom at a given location. Reed Courses also advertises distance learning courses and in-company courses from a variety of learning providers.
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