Dealing with Incoming Calls Positively
Practical Training for Professionals
Summary
- Tutor is available to students
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Location & dates
Temple Street
BIRMINGHAM
West Midlands
B25DP
United Kingdom
Clifton Down
Bristol
Avon
BS83NB
United Kingdom
Cheadle Royal Business Park
Cheadle
Cheshire
SK83FS
United Kingdom
150 Minories
City of London
London
EC3N1LS
United Kingdom
Overview
Dealing with Incoming Calls Positively - Overview
The main focus of this course is to improve and refresh the skills of those that receive incoming calls from customers and suppliers. This course also advises on how to deal with upset/angry callers. It is very practical and when based on-site, includes the delegates receiving live calls and getting instant feedback from the trainer.
This Dealing with Incoming Calls Positively course is available throughout the UK.
CPD Value 5.5 Hours
Course Locations
Dealing with Incoming Calls Positively London
Dealing with Incoming Calls Positively Manchester
Dealing with Incoming Calls Positively Nottingham
Dealing with Incoming Calls Positively Birmingham
Dealing with Incoming Calls Positively Bristol
Dealing with Incoming Calls Positively Edinburgh
Dealing with Incoming Calls Positively Leeds
CPD
Description
(Split into two groups)
09:30 GROUP 1 Task 1: What Do We Hate About Calling Other Companies?
09:45 Incoming Calls - The Basics
10:00 Task 2: What Do You Really Want From These Calls?
10:40 GROUP 2 AS ABOVE
12:00 One to One Supervision
14:00 GROUP 1 Task 3: What Are Our Customers\' Main Objections? What is the Best Way to Handle Them?
14:20 Golden Rules For Achieving Excellent Customer Care
14:40 GROUP 2 AS ABOVE
15:30 One to One Supervision
16:15 - 16:30 Both Groups Together - Feedback and evaluations
16:30 Summary & Action Plans Agreed
Questions and answers
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
